Switching from analogue DSL to digital - what does that mean?

[{ Emilia }]

I pay the slightly above average Telekom price because i appreciate the stability of their service and their very good tech support.

Telekom's tech support in the city I used to live in sucked huge donkey balls. It was fucking awful. Everything took ages and communication sucked. I was once without internet for 3 weeks and I called them all the time, complained at the local "T-Punkt" and so on.
They've outsourced lots of tech support and you can get really unlucky if you live in the wrong city.

I'm now with Kabel Deutschland which offers a 100mbit connection and have 0 issues so far.

So yeah, mileages vary.

 

[Count Zero]

Yeah, especially since Kabel Deutschland has a really bad reputation.

I also found their business practices a bit shady. A couple of years ago they kept sending out technicians to check on the cable connections in the house but once they were in my flat they started a sales pitch for their internet service. They also did some checking but it was really annoying. Apparently they also sold some other people cable TV contracts even though cable TV was already included in the rent. It seems people complained and they never sent any more people after that.

Yeah, Germany missed the boat on the fibre optic cable front and there's no substantial improvement in sight. Most internet is either by DSL or cable, DSL being more common.

You're still in Berlin, CZ? Depending on where you are in the city, you may have fibre options available.

I live in Berlin but I don't have that option. I also have conflicting info on whether vDSL would even be possible with my phone line.

I can really recommend Telekom as the ISP. They are a bit pricier than others, especially the regional providers but their stability and tech support is top notch. The only downside is that if you live a little bit outside the major cities you may not be able to get their full service because they didn't not upgrade their tech enough in that area.

Their general customer service sucks balls though as do all customer services of all companies but they sometimes take the cake. Don't expect to really be ready on the date they promised and i'd keep all documents and order confirmations handy until everything is settled and works.

I used to be with Telekom for years and I'm one of the few people who were actually happy with their customer service. However, I found out I could get the same service cheaper elsewhere and not have to sign a 2 year-contract so I switched to Alice. I never had any significant problems.

 

[Timelord79 (he/him)]

Well... of course there is no better ISP provider than o2 Germany.
And me working for them is not making me biased at all. oh, look a racoon!!! XD

 

[kguru]

Every few years the associations get the chance to decide if they will stay with YouSee, Stofa, or Waoo. If the service is really lousy, or the pricing is not good, they will switch the provider. These decisions are made at a meeting where members can vote on it. Usually they keep the same provider as before and the companies try to retain their group customers. One difference between the US and Denmark is that it rare to be able to order Internet without having at least a small TV package. However, in the current era most of the TV channels with the exception of DR's public service channels, are all pay channels. I think Germany has less of a tradition of having cable television with there having historically been more available with antenna than was the case in Denmark.

 

[SPCTRE]

I'm now with Kabel Deutschland which offers a 100mbit connection and have 0 issues so far.

Same. We've been with KD since 2012 and it's been smooth sailing.

 

[MacLeod]

It looks like they are starting to install the new fibre cabinet for the cabinet my phoneline is on. This pleases me.