Star Trek: The Next Generation Blu-ray Audio Issues

[NewHorizon]

I'm still waiting on the East Coast of Canada. They must have sent the discs by carrier pigeon.

I am not counting on ever getting the discs from deluxe at this point, so for the past week I've been tussling with Amazon.com to get them to exchange my set.

See, a few weeks back..before the new disc sets were confirmed to be on the shelves, I contacted Amazon to see when they would be getting them. An overzealous service rep said that he would exchange my defective discs for a fixed set...I was surprised to hear they already had them, so I asked if he was absolutely sure about this. He said they were absolutely a working set. Sadly, I don't think the guy really knew anything about the issue and thought I just had a botched disc set so he sent me the exact same set I already had.

I returned it immediately and when the new sets were finally on the shelves, I got back in touch to get the real fixed set and they refused, saying I already exchanged the set...even though I explained it was their reps fault for sending me the wrong set.

So, I just kept hammering away at them until they finally relented last night. lol

I should have the real set by Tuesday. Fingers crossed it really is the fixed set. They don't seem terribly competent.

I saved twenty dollars buying from Amazon, but with all the hassle they've given me...I am going to buy Season Two at the local Future Shop up the street. It's more money, but at least if something goes wrong I can just walk in and exchange it with no hassles.

 

[Brikar99]

I was just about to ask if anyone had gotten their discs yet. I did mine fairly early, but didn't hear a thing back from them. So I guess I should expect them soonish.

I also sent the same e-mail address an additional e-mail telling them about audio problems I encountered on discs 6 and 7. Have not heard a word about that. I wish they were a bit better about telling us when to expect this stuff. This is like the time I ordered a whole bunch of comics off e-bay, forgot about them, then 6 months later they arrived on a rainsoaked night with no indication of why they had taken 6 months!

There was no Disc 7...

Whoops.... I meant 5 and 6. Confusing my SD TNG DVDs with HD TNG BRDs.

"THERE ARE FOUR LIGH--- erm, SIX DISCS!!"

 

[Falcor5]

Anyone in the Cleveland area get replacements yet? I called way back when they first started the recall and have yet to recieve anything.

Not in Cleveland but I too am still waiting for my discs. I am on the East Coast.

 

[Kryten]

I got my set changed at HMV in-store without any problem.

Can anyone with a full replacement set please confirm if the packaging is different? I was expecting an additional delta logo on the spine but the set from HMV is exactly the same as the dodgy set. I think I've been sent another duff copy! I've noticed a forum post elsewhere of someone who has had the same thing happen.

Not going to open it and will attempt a replacement in a shop tomorrow... Not sure how they'll take that as I bought online though.

 

[NewHorizon]

I got my set changed at HMV in-store without any problem.

Can anyone with a full replacement set please confirm if the packaging is different? I was expecting an additional delta logo on the spine but the set from HMV is exactly the same as the dodgy set. I think I've been sent another duff copy! I've noticed a forum post elsewhere of someone who has had the same thing happen.

Not going to open it and will attempt a replacement in a shop tomorrow... Not sure how they'll take that as I bought online though.

They're supposed to look like this.

http://www.thedigitalbits.com/#mytwocents

 

[Asbo Zaprudder]

Email from Play.com:

We are writing further to our email on 9th August regarding your order for Star Trek: The Next Generation - Season 1 Box Set (6 Discs).

We can confirm that replacement stock of this item should be in our warehouse and ready to ship to you early next week. In preparation we have arranged for a replacement order to be generated on your account. As soon as the stock arrives this order will begin processing and be dispatched to you as normal. Please note that as you have already paid for the original order your card will not be charged again. Once the replacement item arrives please dispose of the faulty item, there is no need on this occasion for the faulty item to be returned to us.

We are sorry for the inconvenience caused in this matter and we would like to thank you for your patience and valued custom.

Yay, result! I expect that Amazon.uk could apply more pressure to get their shipment sooner.

 

[Kryten]

They're supposed to look like this.

http://www.thedigitalbits.com/#mytwocents

Thanks. So now I need to get a replacement for the replacement.

 

[NewHorizon]

They're supposed to look like this.

http://www.thedigitalbits.com/#mytwocents

Thanks. So now I need to get a replacement for the replacement.

I feel your pain. Amazon in the US did that to me as well. I'm waiting to see what I get on Tuesday when the 'replacement' of my replacement arrives. lol

 

[Mr_Homn]

They're supposed to look like this.

http://www.thedigitalbits.com/#mytwocents

Thanks. So now I need to get a replacement for the replacement.

I feel your pain. Amazon in the US did that to me as well. I'm waiting to see what I get on Tuesday when the 'replacement' of my replacement arrives. lol

Why go through Amazon for the replacements? Why not call the deluxe number instead of going through amazon? Not trying to single you out, as a lot of people did the same thing. I'm just wondering why it seems so many people ignored the deluxe number. Why go through a middle man when you can get to the source?

 

[NewHorizon]

Why go through Amazon for the replacements? Why not call the deluxe number instead of going through amazon? Not trying to single you out, as a lot of people did the same thing. I'm just wondering why it seems so many people ignored the deluxe number. Why go through a middle man when you can get to the source?

I emailed deluxe as soon as the email became available. Still haven't received the discs. I called them twice, and they said there was no record of me...but they said that not being able to find any trace of me probably just meant that my email had been processed and my discs sent. I emailed them again a few days ago because I put no faith in what they said...but in the meantime, I figured I would try to get the full set replaced, along with the updated packaging. Just covering all the bases.

 

[Mr_Homn]

Why go through Amazon for the replacements? Why not call the deluxe number instead of going through amazon? Not trying to single you out, as a lot of people did the same thing. I'm just wondering why it seems so many people ignored the deluxe number. Why go through a middle man when you can get to the source?

I emailed deluxe as soon as the email became available. Still haven't received the discs. I called them twice, and they said there was no record of me...but they said that not being able to find any trace of me probably just meant that my email had been processed and my discs sent. I emailed them again a few days ago because I put no faith in what they said...but in the meantime, I figured I would try to get the full set replaced, along with the updated packaging. Just covering all the bases.

Ah that is very distressing information. I hope I have more luck with them... I just called them the other day, so it should be arriving in the next few business days. *Crosses fingers*

 

[Jefferies]

Just recieved my replacement from amazon UK. Its got all the right markings with the delta sign on each disc as well as the packaging itself. However, instead of just replacing the affected discs I got the whole season boxset. Is this what has happend for others as well?

 

[LOKAI of CHERON]

Just recieved my replacement from amazon UK. Its got all the right markings with the delta sign on each disc as well as the packaging itself. However, instead of just replacing the affected discs I got the whole season boxset. Is this what has happend for others as well?

Yes, I bought in-store at HMV and it was a straight swap. The new stock should now be on the shelves at most branches.

 

[NewHorizon]

Just recieved my replacement from amazon UK. Its got all the right markings with the delta sign on each disc as well as the packaging itself. However, instead of just replacing the affected discs I got the whole season boxset. Is this what has happend for others as well?

If you get your replacement discs from Deluxe you will only get the 4 single discs. That's the replacement program. Deluxe has nothing to do with any of the sellers out there. If your particular seller chooses to replace the defective merchandise, they will replace the entire boxed set.

 

[Horta_Jr.]

Wasnt aware that TNG had been released on Blu-Ray. We havent got a player, but I probably ought to soon.
As of right now, we have sporadic episodes on various dvds, and a big boxful of the clamshell-type vhs cassettes.

(Sorry to poke into your scene with nothing of substance to add, heh. Hello all, good to be along. )

 

[BillJ]

Wasnt aware that TNG had been released on Blu-Ray. We havent got a player, but I probably ought to soon.
As of right now, we have sporadic episodes on various dvds, and a big boxful of the clamshell-type vhs cassettes.

(Sorry to poke into your scene with nothing of substance to add, heh. Hello all, good to be along. )

TrekCore has some comparison articles you might be interested in.

 

[Dream]

The fixed versions have begun to show up at stores. Here is how to tell which are the new versions.

 

[Asbo Zaprudder]

Just got an email from Play.com to say that they shipped my replacement box set today. I don't need to return the original set.

 

[Mr_Homn]

there's an outer cardboard? wow the copy i got from amazon only was the actual disc container.

 

[NewHorizon]

there's an outer cardboard? wow the copy i got from amazon only was the actual disc container.

That's unusual. Yeah, there should be a cardboard sleeve and then the shrink wrapped disc container.

On a side note, I finally received my discs 1,3,4,5 from Deluxe today. Tomorrow my full set replacement from Amazon should arrive.