Report Technical Problems with CBS All Access

[Daddy Todd]

Last week the stream problems made the episode all but unintelligible. So, now that CBSAA has announced that all is fixed, I thought I’d rewatch Lethe before the new episode.

About every 90 seconds, I’m getting an error message, and I have to re-start watching, only to get the error message again 90 seconds later. Which is admittedly an improvement over last week’s performance, but still impossibly shitty service.

I’d love to hear from other fans who are unable to watch again tonight. Please post your experiences, good or bad. I’d also be interested to know how you’re watching.

I’m streaming through Apple TV (which has seamlessly presented me with 12 episodes of Stranger Things in the last 36 hours, so I know the issue is on AA’s end) with Google Fiber as my ISP.

CBSAA, fix this. Also, credit me for the unviewable weeks. Disco is literally the only thing I want to watch on your service. Now I’ve missed 2 episodes (even if I could watch tonight’s episode, I won’t till I catch up on last week’s. Which is still unwatchable.)

I’m reluctantly going back to Netflix to finish Stranger Things 2. And giving serious thought to canceling CBSAA.

 

[MvRojo]

Last week the stream problems made the episode all but unintelligible. So, now that CBSAA has announced that all is fixed, I thought I’d rewatch Lethe before the new episode.

About every 90 seconds, I’m getting an error message, and I have to re-start watching, only to get the error message again 90 seconds later. Which is admittedly an improvement over last week’s performance, but still impossibly shitty service.

I’d love to hear from other fans who are unable to watch again tonight. Please post your experiences, good or bad. I’d also be interested to know how you’re watching.

I’m streaming through Apple TV (which has seamlessly presented me with 12 episodes of Stranger Things in the last 36 hours, so I know the issue is on AA’s end) with Google Fiber as my ISP.

CBSAA, fix this. Also, credit me for the unviewable weeks. Disco is literally the only thing I want to watch on your service. Now I’ve missed 2 episodes (even if I could watch tonight’s episode, I won’t till I catch up on last week’s. Which is still unwatchable.)

I’m reluctantly going back to Netflix to finish Stranger Things 2. And giving serious thought to canceling CBSAA.

Have you tried watching it via a computer? It's not a terrible option. Last week I ended using the browser on my Smart TV to logon to the CBS website and watched it that way.

 

[Daddy Todd]

I tried that last week (watching on my iPad) but it was no better.

Besides, I wanna watch on my big tv. Like Netflix lets me watch Stranger Things.

 

[T'Bonz]

No issues with this week's episode.

 

[Boomer359]

I can't get the app to do anything other than freeze tonight. Using an Amazon fire tv stick. First time it's given me a problem. Still, it's inexcusable.

 

[Mudd]

Occasional freezes and burps.

 

[Boomer359]

Had to hook a laptop up to the tv. Got two fire sticks and neither would work. Not sure why the website works when the apps don't, but it's super annoying.

 

[Daddy Todd]

I found a phone number for (I think) CBSAA tech support. I’ll call later today.

888-274-5343