I had a bad experience with walgreens.com recently. Not a devastating, terrible experience; but a bad one. I see no reason to shop there again.
I thought I'd share to warn others away from the particular pitfalls I experienced.
It all started when I decided I'd like to get an air purifier for my bedroom. After looking around at various brands and filter types, I decided to get a "Clean AirBall".
Google Shopping said that Walgreens.com had this in several different colors for $25. It was on sale for 50% off, normal price $50, and it was cheaper than anywhere else, so I ordered one.
Now, there are several different colors. I thought I ordered the black version. Several days later, however, I received it (in good working order, no complaints there)....but it was the blue one. A minor thing, but the blue one is not a very nice color, actually (it looks better in the online photos than in reality); I thought I would really prefer a *black* Clean Airball. However, I wasn't sure whether I had actually ordered the blue one or the black one, so I checked my email order confirmation.
The order confirmation did not specify a color, or an item number, just the name of the product. Flag #1. I checked if the website had any kind of "past orders" page I could view, but it did not. Flag #2.
I emailed customer service, and they told me that yes, I had ordered the blue one, and sent me a shipping confirmation email (*after* I'd received the item) which did specify blue. I still have no idea whether I actually ordered blue or if they were just ass-covering at that point, but that isn't important. What is important is that they suggested I return the item to my local Walgreens store for a credit and then order the one I wanted online. (It's an online-only item, not available in the store.)
That's a bit of a pain, but sure, I happen to have a Walgreens nearby. So I go there and return the item. They give me a Walgreens card with store credit on it in return. I did ask whether I'd be able to use the card online and the woman assured me I would, pointing to a number in small print on the back.
I get home, and find that walgreens.com does not accept Walgreens store credit, nor Walgreens gift cards, or anything else particularly useful. This is Major Flag #3. I try phoning the website customer service but they won't take the store credit that way either.
Exasperated, I return to the Walgreens store the next day and explain the situation. A different manager is quick to change the store credit to a refund on my credit card, which is what they should have done originally; a bright spot.
I get home, all ready to be done with the situation and finally order the replacement air filter....to find that the 50% off sale has ended and the thing now costs $50.
Screw walgreens.com. Another site has it for $29 anyway.
I thought I'd share to warn others away from the particular pitfalls I experienced.
It all started when I decided I'd like to get an air purifier for my bedroom. After looking around at various brands and filter types, I decided to get a "Clean AirBall".
Google Shopping said that Walgreens.com had this in several different colors for $25. It was on sale for 50% off, normal price $50, and it was cheaper than anywhere else, so I ordered one.
Now, there are several different colors. I thought I ordered the black version. Several days later, however, I received it (in good working order, no complaints there)....but it was the blue one. A minor thing, but the blue one is not a very nice color, actually (it looks better in the online photos than in reality); I thought I would really prefer a *black* Clean Airball. However, I wasn't sure whether I had actually ordered the blue one or the black one, so I checked my email order confirmation.
The order confirmation did not specify a color, or an item number, just the name of the product. Flag #1. I checked if the website had any kind of "past orders" page I could view, but it did not. Flag #2.
I emailed customer service, and they told me that yes, I had ordered the blue one, and sent me a shipping confirmation email (*after* I'd received the item) which did specify blue. I still have no idea whether I actually ordered blue or if they were just ass-covering at that point, but that isn't important. What is important is that they suggested I return the item to my local Walgreens store for a credit and then order the one I wanted online. (It's an online-only item, not available in the store.)
That's a bit of a pain, but sure, I happen to have a Walgreens nearby. So I go there and return the item. They give me a Walgreens card with store credit on it in return. I did ask whether I'd be able to use the card online and the woman assured me I would, pointing to a number in small print on the back.
I get home, and find that walgreens.com does not accept Walgreens store credit, nor Walgreens gift cards, or anything else particularly useful. This is Major Flag #3. I try phoning the website customer service but they won't take the store credit that way either.
Exasperated, I return to the Walgreens store the next day and explain the situation. A different manager is quick to change the store credit to a refund on my credit card, which is what they should have done originally; a bright spot.
I get home, all ready to be done with the situation and finally order the replacement air filter....to find that the 50% off sale has ended and the thing now costs $50.
Screw walgreens.com. Another site has it for $29 anyway.
Sounds like an end-to-end clusterfuck on that one. I've never ordered anything from Walgreens.com but from what you've said here it sounds like they don't have their shit together. No thanks.
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