More and more people are moving to eBooks and when they buy said eBooks and find them poorly formatted, they may... think it is poorly written.
Every day I encounter websites that are extremely poorly designed. That annoying fact doesn't make me assume the text is poorly written. While the websites might work beautifully on the machine they were created on, and others exactly like them, with all the same customized default settings, they may well look awful on any other PC or Mac. Photos annoyingly overlap blocks of text, required fonts don't work, colours of backgrounds clash with colours of text, someone has uploaded a raw Word document and unusual characters get replaced by totally wrong substitute characters, the site refuses to print out onto A4 paper unless landscaped, etc.
One of my free blogs on Edublogs has now gone through four different free templates in my attempt to find an attractive/functional one that looks reasonable on both my iMac and Macbook Pro, plus my widescreen monitor of my PC at work, plus the three models of PCs my students use at school, plus the interactive white board in the library.
I'm wondering if some of the complaints about eBooks isn't to do with the many brands of eBook reader being used out there. It's still early days yet. Compatibility problems haven't been resolved for the Internet and that's been around since - what? - the early 90s!
I've downloaded about four eBooks over the years. The first few had bizarrely stretched and pixellated "covers", but I was assured that friends didn't have the same problem, so it was a compatibility problem with the computer I was using to display the eBook.
in this case, the publisher dropped the ball and the current staff are a waste of space.
More likely, there is no allocated budget for that staff member to squeeze any more blood from the stone - until the next budget.