It's not my fault that you're an idiot.
- Thread starter OdoWanKenobi
- Start date
But the worst part of it all? One of them went to the store manager, and he told me to honor the price. I mean come on.The store essentially just rewarded people for being morons. It makes me so mad having to suffer so many fools, and them getting what they want despite being total idiots that can't read a freaking ad correctly.
You have to think past your own part in the transaction.
Your manager just gained the store the goodwill of a customer (an idiot or not; who cares, as long as he has money?) who will return and spend money over and over.
And all it cost your manager was the sale price on a few items. Giving pennies will gain him dollars.
Pretty much. The way my manager explained it, you give them the deal, they'll come back again and buy something else. Especially considering the cost was giving the sales price on a different day. If they had gone the day before, it would have cost them the same.
There was a customer who tried to get a completely different item for the sales price and the same manager said no (his thought was that, although it's true they'll be back again, they'll just be back for another outrageous deal). But, most of the time, it's beneficial to keep the customer happy.
But the worst part of it all? One of them went to the store manager, and he told me to honor the price. I mean come on.
You have to think past your own part in the transaction.
Your manager just gained the store the goodwill of a customer (an idiot or not; who cares, as long as he has money?) who will return and spend money over and over.
And all it cost your manager was the sale price on a few items. Giving pennies will gain him dollars.
He wins. You wipe the conveyor.
Joe, reading the 100 sex tips magazines while he waits
I can agree up to a point.
There's some customers that'll take it as a cue to come in a fuck over the company just cause they got by with it the one time. I've had to deal with a lot of a-holes that would come into a job and start with the whole "Well last time I was here you did <insert deal they got> why can't you do it this time?"
Good God, that is horrific! Especially the guy with the shoe fetish!
Well, when he was finally caught in the act, he was told to get the hell out of the store. Up to that point we hadn't witnessed him doing it. We'd see him leaving the department and find the "evidence" afterwards. Had it happened on my shift, I would have detained him and called the cops. Which, by the way, is exactly what happened when another guy was discovered fondling children in the toy dept. They came and searched his van, which was contained several laundry baskets full of kiddie porn. See what I mean? These stories need to be told!
Yes, they most certainly do.
I'm going to do my best to get it published. I've got a few chapters partially done right now, but I'm trying to find a way to give it all a sense of cohesiveness.
Each chapter will touch on a different aspect of the Wal-Mart experience. Stupid customers, stupid managers, stupid employees, stupid policies, propaganda, discrimination, my own opinions on various issues, etc.
I'm keeping in mind that potential readers will not have the same frame of reference as say, my co-workers, and I'm trying to make it an entertaining read for the uninitiated, something that everyone can relate to in some capacity.
My ultimate goal is to really piss off wal-mart. If they issue some kind of press release about it like they did for that "High Cost of Low Prices" documentary, I'll be thoroughly pleased with myself.
There's a ton of wal-mart bashing books out there, but none of them that I've ever heard of have been written by people who actually know what they're talking about. I plan to change that.
I will be waiting for this one. Please send me a message when it's published so I can order it through Amazon.
I'm sorry but ... there needs to be a mailing list for when (if it happens) this book hits stores -- I simply have to own it.
I worked at a Wal-Mart for over a year -- if you're looking for any ancedots.
He must be kin to the asshole we booted from the theater once for whacking off to Spy Kids 3-D. Oh, and he wasn't into the female lead if you take my drift.Well, when he was finally caught in the act, he was told to get the hell out of the store. Up to that point we hadn't witnessed him doing it. We'd see him leaving the department and find the "evidence" afterwards. Had it happened on my shift, I would have detained him and called the cops. Which, by the way, is exactly what happened when another guy was discovered fondling children in the toy dept. They came and searched his van, which was contained several laundry baskets full of kiddie porn. See what I mean? These stories need to be told!WTF? What'd you guys do to him?
Carla Gugino.
There are idiot customers in the corporate world, too, unfortunately.
I work for a software company that makes pharmacy software. Most of our customers are mom-and-pop pharmacies. We have a program that automatically updates their software, and all they have to do is let it run.
Well, this one customer just never got updated. We couldn't figure out why. We scheduled the update to run every day until it succeeded. And it never would!
So, we had someone do a remote desktop view of the system, and see exactly what was going on. Lo and behold, this customer would see the update start and then promptly close it. They were doing this every day.
We called and told them to let it run. We were going to go ahead and do it now so this wouldn't be a problem. Mind you, we told them in plain English--"the update is going to run now, please don't close it."
Once again, the update starts, the program window pops up, AND THE CUSTOMER FUCKING CLOSES IT AGAIN!
All we could do was laugh, because it would have been inappropriate to say how we really felt about it, but we did finally get their fucking system updated. We had them go do something else for 10 minutes and snuck the update through while they were gone.
I work for a software company that makes pharmacy software. Most of our customers are mom-and-pop pharmacies. We have a program that automatically updates their software, and all they have to do is let it run.
Well, this one customer just never got updated. We couldn't figure out why. We scheduled the update to run every day until it succeeded. And it never would!
So, we had someone do a remote desktop view of the system, and see exactly what was going on. Lo and behold, this customer would see the update start and then promptly close it. They were doing this every day.
We called and told them to let it run. We were going to go ahead and do it now so this wouldn't be a problem. Mind you, we told them in plain English--"the update is going to run now, please don't close it."
Once again, the update starts, the program window pops up, AND THE CUSTOMER FUCKING CLOSES IT AGAIN!
All we could do was laugh, because it would have been inappropriate to say how we really felt about it, but we did finally get their fucking system updated. We had them go do something else for 10 minutes and snuck the update through while they were gone.
They're not necessarily being stupid. They might have realized that if you are demanding and throw a shit fit, you will probably get what you want. I've seen it happen many times and was brazen enough to check it out by trying it myself, and sure enough, being a bitch works. If I were more shameless, I'd probably do it all the time. 
Also, it's too much effort just to get some paltry discount on some dumb crap I probably don't need anyway.
And what's wrong with cultivating morons as customers? Morons are easier to part with their money; I'd rather have morons as customers than intelligent folks who know if I'm trying to screw em over.
Also, it's too much effort just to get some paltry discount on some dumb crap I probably don't need anyway.But the worst part of it all? One of them went to the store manager, and he told me to honor the price. I mean come on.
You have to think past your own part in the transaction.
Your manager just gained the store the goodwill of a customer (an idiot or not; who cares, as long as he has money?) who will return and spend money over and over.
And all it cost your manager was the sale price on a few items. Giving pennies will gain him dollars.
He wins. You wipe the conveyor.
And what's wrong with cultivating morons as customers? Morons are easier to part with their money; I'd rather have morons as customers than intelligent folks who know if I'm trying to screw em over.
More often than not, I've found that the majority of people are very courteous and decent. The small percentage of assholes CAN give you a "fuck the world" complex, though.
Yeah, those are the kinds of people you have to take a mental photograph of, so you can recognize them next time they come in and try to pull their bullshit. There's a lot of "tag switchers" out there, too. They'll move a shelf label around and complain about the price when the item is rung up, claiming that, say, their $100 graphing calculator is only supposed to cost $5.00.But the worst part of it all? One of them went to the store manager, and he told me to honor the price. I mean come on.
You have to think past your own part in the transaction.
Your manager just gained the store the goodwill of a customer (an idiot or not; who cares, as long as he has money?) who will return and spend money over and over.
And all it cost your manager was the sale price on a few items. Giving pennies will gain him dollars.
He wins. You wipe the conveyor.
Joe, reading the 100 sex tips magazines while he waits
I can agree up to a point.
There's some customers that'll take it as a cue to come in a fuck over the company just cause they got by with it the one time. I've had to deal with a lot of a-holes that would come into a job and start with the whole "Well last time I was here you did <insert deal they got> why can't you do it this time?"
When I worked at the bookstore there was an older woman that would call in and order 2 or 4 hundred dollars in books at a time, then her daughter would call and bitch us out for "taking advantage of a elderly" person, demand the order be canceled, yadda yadda, get her mother on the phone order's canceled.
After about 2 months of this shit happening 3 times a week we said "oh hell with it" and bared her from ordering any more books. Cue some lawyer in a cheap ass suit and sliming his way into the store with the woman and the daughter-- wearing a smug look-- demanding that we (as in the store) pay them 20K-- plus attorney fees-- or he would take us to court. Well we call corp. legal, they send their shark up, and the whole issue is dropped in a meeting in the stockroom when the corp's lawyer points out that the books were ordered on the Older Woman's husband's credit card...her dead husband's credit card. So the counter offer was: they get the fuck out, stay out of any of the company's store, anywhere, and the company wouldn't file charges for Credit Card fraud and demand damages for the lost processing fees. Their lawyer asked to be excuse to talk to them outside, they never came back into the meeting and they never respond to any attempt to contact them (the women or the lawyer) further.
I love people. I hate customers.
--Ted
--Ted
Anyone want to hear a few horror stories from the New Orleans-area construction business? The things I could tell you...
yes please
Oh, man. Having spent almost two years working for Sam's Club, I must say that I really look forward to you finishing this book. Color me a little envious too. From what you indicated, alot of the inanities are so surreal and bizzare that they're almost laughable (Ex-employees living in the sewers? Really?).
The crap I experienced at Sam's Club only made me want to send my head through the nearest wall.
The crap I experienced at Sam's Club only made me want to send my head through the nearest wall.
Many years ago when I was a store manager for EB Games, one year on Black Friday we ran a special doorbuster sale. I don't remember exactly the details, except that it ran from the time the store opened (in this case, six o'clock) until nine o'clock, and it involved purchasing multiple items. It was on crap games, if I remember correctly.
I had a man come in, right when the store opened. Six o'clock, I unlocked the door, and he rushed in, sales flyer in hand. He wanted that doorbuster sale.
At eight o'clock, he was still trying to decide which of the doorbuster items he wanted.
At eight-thirty I told him that the register would stop honoring the sale at nine o'clock. Which was true; I didn't have to do anything to put the sale through, when the items were rung up the register would take off the appropriate discounts.
At nine o'clock, he still wasn't in line. If he had been, I'd have been generous and manually forced the sale.
At nine-thirty, when he finally came to the counter, I told him that I couldn't honor the sale anymore.
He'd been in the store three and a half hours.
I'd given him fair warning. It's not my fault he didn't get the sale.
I had a man come in, right when the store opened. Six o'clock, I unlocked the door, and he rushed in, sales flyer in hand. He wanted that doorbuster sale.
At eight o'clock, he was still trying to decide which of the doorbuster items he wanted.
At eight-thirty I told him that the register would stop honoring the sale at nine o'clock. Which was true; I didn't have to do anything to put the sale through, when the items were rung up the register would take off the appropriate discounts.
At nine o'clock, he still wasn't in line. If he had been, I'd have been generous and manually forced the sale.
At nine-thirty, when he finally came to the counter, I told him that I couldn't honor the sale anymore.
He'd been in the store three and a half hours.
I'd given him fair warning. It's not my fault he didn't get the sale.
Well, Sam's is a different animal altogether, because people have to pay membership dues to shop there. Not as many shirtless rednecks with barefoot, naked children changing their diapers on the shelves in the furniture dept, I would imagine.Oh, man. Having spent almost two years working for Sam's Club, I must say that I really look forward to you finishing this book. Color me a little envious too. From what you indicated, alot of the inanities are so surreal and bizzare that they're almost laughable (Ex-employees living in the sewers? Really?).
The crap I experienced at Sam's Club only made me want to send my head through the nearest wall.
Thanks to everyone for the encouragement, you've inspired me to push even harder to finish the book.
And yes, someone did live in the sewer. Well, not really a "sewer" per say, but the water drainage area underneath the parking lot. Basically the same thing. It smells like one!
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