The problem with ANY 'official' MMO BBS is that those who generally like the game don't post a lot. The ones who do the most posting ARE the ones with game issues/some axe to grind (either CS issues, bug issues, or problems with the game design, content, etc. as they see it; or they dislike a Dev for some perceived insult or something that happened on another project they were involved with previously) - thus when you look at the large majority of posts, the comments are MUCH more likely to be negative then positive.
Yes, there are positive posts, or posts with usable and honest feedback (good and bad); but it's often hard to slog through the signal to noise ratio at times.
Hell, just look at the official Blizzard/World of Warcraft boards, and you'll be left wondering HOW Blizzard managed to dupe 10+ million people and keep them subscribing month after month.