GOOD customer service experiences

[The Fatman]

The LCD on my sister in law's Macbook Pro died, just 3 days after her AppleCare plan expired. She took it to the Genius Bar at out local Apple Store... and the tech there (without being asked) acknowledged it was only 3 days lapsed, and fixed the issue free of charge!

Apple went way above and beyond, and in the process have probably earned a customer for life from my sister. It just got me thinking about good customer service in general. You always hear horror stories, but kudos are much more rare.

That said, lets hear everyone's stories about good service. retail, restaurant... anywhere. Who's a PLEASURE to do business with?

 

[Cali]

The girls/women in the M&S Food near where I work are always absolutely lovely. It's not even anything that spectacular - they say hello, smile, some of them will have a bit of a chat and they don't rush you through, even when you pop in ten minutes before they close because you are desperate for a drink having not had one all afternoon. Always makes me walk out with a smile after an afternoon of being shouted at by customers for things which are outside of my control!

 

[Mr Awe]

I had a good experience with Dell's service recenty. The blu-ray drive on my new computer died. Did the tech support thing, they tried a number of things quickly and effectively and sent out a technician to my house to pop a new one in. The new drive was up and running in less than 2 days from my initial contact with Dell about the problem. Pretty amazing. I was impressed. This is my first Dell computer for the home.

Mr Awe

 

[Pingfah]

I called paramount's distribution service in the UK and complained tht my DS9 dvds were cracking around the centre due to the poor design of the plastic trays, although not badly enough to render them unplayable, and I removed them from the trays to prevent further damage.

Paramount couriered me a complete set of new DVDs on next day delivery, which I promptly sold on Ebay

 

[clint g]

I had pretty good customer service from Microsoft when my 360 RRODed. My system was back up and running within 2 weeks

 

[TGTheodore]

Generally, if the manner in which you present your problem is rational and courteous, you'll get treated the same way. (Yes, there are exceptions)

When I was in Purchasing, if there was any problem with a product or shipment, every distributor I dealt with made it right. And they frequently offered a discount or free replacement even when they didn't have to.

If you're genuinely concerned about your problem and act like an adult, you'll get a lot farther than if you start off with huffing and puffing and a chip on your shoulder.

--Ted

 

[Warp Coil]

Interestingly, I've been tasked with the assignment of researching customer service/complaints in the service industry for one of my grad school classes. I've decided to focus on the fast food industry, since I'm sure we've all had bad experiences at those places. To start my research, I decided to file a complaint (a legitimate one... I didn't just invent a complaint to help with my assignment) with Chick-Fil-A, a company that overall ranks very highly with me, but has one particular location that sucks ass.

I submitted the complaint rather easily online, and wondered what sort of response (if any) I would receive. Not only did I receive an email from a customer service rep apologizing for the issue, but he's sending me coupons of some sort in the mail. THEN, I received a phone call from the store manager that I filed the complaint about. We discussed the problem and then she assured me that they're looking into it, and said that I could contact her directly if I had any questions or problems. Color me impressed.