Hi All,
Long time no misc. But I need to vent!
Ok, I ordered a 4-camera wireless color night vision system, with wi-fi and all the trimmings, and needless to say the vendor was less than responsive. Thing wouldn't work out of the box and after emailing and even calling nothing... So I initiate the amazon A-Z thing, and now they want to give me a refund of course, but I had a day off and sort of got it working... the following is the response I sent to the company and Amazon... Is this too much fellow Trekkers? Did I cross the link, or manage to inject some amusement into some awful customer service...
----------------------
Brian,
Thank you for responding. I'd emailed you guys several times with no luck.
At this point I have them working although the instructions were "translated" into English in the most loose possible terms.
Oh, I will post it to engrish.com, that much is for certain.
So they sort of "work" - in XP only, not 7 or vista that I could manage (not a biggie, I guess I can dedicate a box). The software is really quite odd.
Kind of all sort of discovered to kind of work together. Seems cobbled together actually. Not made of wood by elves or anything, but definitely cobbling
is a real possibility. The flash installer won't actually install on XP so if you can figure out the order of the supplied fine Chinese drivers and software of
great function, then SuperDVR springs to life, which once you figure out it's thing works, and makes std. avi files which aren't huge and even from the
different cameras. So it has that going for it, which is nice. I like the reboot XP feature which would make sense if it was running in a biz. environment
that can't deal with wonky application leakage from windows for months at a time, so just reboot and it's all better and recording, making the support
pretty minimal, like the documentation itself, so I am impressed with the overall symmetry of that.
Now the current problem hardware issue involves the ip cameras themselves. Powerful 2.4 ghz they are, swamping not only mine, but my neighbor's wi-fi networks,
which I understand, as they are 2.4 ghz devices, and I'm playing around with placement and such. Several of my machines with high-gain wi-fi antennas were able to
operate around them, but they killed a macbook pro and a sony viao I tested once all four were on even around 200ft apart from them in my home. Killed as in hard to
do a hard shutdown, not as in capping the laptops asses, as is the style of things camera like they probably see, assuming others have forged ahead as far as I did to get
them working in some capacity! And this is for me, and I'm a nerd, and I don't like electronics getting the best of me, and yours almost did. Felt like Michael
Jackson with his hair on fire thing Pepsi thing in my brain working this shit out, not the whole dead thing, which is kid of sad. Ok, enough about that. I near closure.
Brian, I'm going to mess around with them a least for the weekend, and if I can make them work then I will keep them, if not I'd like that refund as I have kept everything
pristine, despite several thoughts about running over the RC530A with my car, or possibly using C4, if I had access to such things, which this being Florida, is possible,
Just too much of a fuss and then no refund, which ultimately makes me cheap, and in this economy who can afford to destroy moderately compatible chinese products.
Not me I'll tell you that, and...
I want to warn you. The hardware manuals you sent out with your products may contain incantations that could bring creatures from the next world, due to some
kind of harmonic translation between Chinese and English and Google, or something. Babbling at this point really cause 4-5 hours of frakking around with
these cameras will do that to a person.
ph'nglui mglw'nafh Cthulhu R'lyeh wgah'nagl fhtagn - RTFM indeed!
Cheers,
-Dwayne
P.S. An email response will dictate my removal of the the Amazon A-Z claim.
No Response yet BTW.. I'll let you know.
Long time no misc. But I need to vent!
Ok, I ordered a 4-camera wireless color night vision system, with wi-fi and all the trimmings, and needless to say the vendor was less than responsive. Thing wouldn't work out of the box and after emailing and even calling nothing... So I initiate the amazon A-Z thing, and now they want to give me a refund of course, but I had a day off and sort of got it working... the following is the response I sent to the company and Amazon... Is this too much fellow Trekkers? Did I cross the link, or manage to inject some amusement into some awful customer service...
----------------------
Brian,
Thank you for responding. I'd emailed you guys several times with no luck.
At this point I have them working although the instructions were "translated" into English in the most loose possible terms.
Oh, I will post it to engrish.com, that much is for certain.
So they sort of "work" - in XP only, not 7 or vista that I could manage (not a biggie, I guess I can dedicate a box). The software is really quite odd.
Kind of all sort of discovered to kind of work together. Seems cobbled together actually. Not made of wood by elves or anything, but definitely cobbling
is a real possibility. The flash installer won't actually install on XP so if you can figure out the order of the supplied fine Chinese drivers and software of
great function, then SuperDVR springs to life, which once you figure out it's thing works, and makes std. avi files which aren't huge and even from the
different cameras. So it has that going for it, which is nice. I like the reboot XP feature which would make sense if it was running in a biz. environment
that can't deal with wonky application leakage from windows for months at a time, so just reboot and it's all better and recording, making the support
pretty minimal, like the documentation itself, so I am impressed with the overall symmetry of that.
Now the current problem hardware issue involves the ip cameras themselves. Powerful 2.4 ghz they are, swamping not only mine, but my neighbor's wi-fi networks,
which I understand, as they are 2.4 ghz devices, and I'm playing around with placement and such. Several of my machines with high-gain wi-fi antennas were able to
operate around them, but they killed a macbook pro and a sony viao I tested once all four were on even around 200ft apart from them in my home. Killed as in hard to
do a hard shutdown, not as in capping the laptops asses, as is the style of things camera like they probably see, assuming others have forged ahead as far as I did to get
them working in some capacity! And this is for me, and I'm a nerd, and I don't like electronics getting the best of me, and yours almost did. Felt like Michael
Jackson with his hair on fire thing Pepsi thing in my brain working this shit out, not the whole dead thing, which is kid of sad. Ok, enough about that. I near closure.
Brian, I'm going to mess around with them a least for the weekend, and if I can make them work then I will keep them, if not I'd like that refund as I have kept everything
pristine, despite several thoughts about running over the RC530A with my car, or possibly using C4, if I had access to such things, which this being Florida, is possible,
Just too much of a fuss and then no refund, which ultimately makes me cheap, and in this economy who can afford to destroy moderately compatible chinese products.
Not me I'll tell you that, and...
I want to warn you. The hardware manuals you sent out with your products may contain incantations that could bring creatures from the next world, due to some
kind of harmonic translation between Chinese and English and Google, or something. Babbling at this point really cause 4-5 hours of frakking around with
these cameras will do that to a person.
ph'nglui mglw'nafh Cthulhu R'lyeh wgah'nagl fhtagn - RTFM indeed!
Cheers,
-Dwayne
P.S. An email response will dictate my removal of the the Amazon A-Z claim.
No Response yet BTW.. I'll let you know.
