I'm never getting my computer back!
- Thread starter RoJoHen
- Start date
A
Amaris
Guest
Then they shouldn't say 3-7 days, should they?
As I said earlier, I don't mind waiting. Just give me a realistic estimate so I'm not frustrated when it's not ready when you said it would be.
They can get away with it though, as the 3 to 7 days would only account for actual "processing". Lots of little loopholes like that.
J.
My brother's Dell took over two months....and that was with a local tech doing the warranty work.
Apple sells 24630 laptops per day, so Dell would repair 172410 notebooks per day. That is quite a testament for Dell's laptops, isn't it?
(I assume you were probably tongue in cheek, but Apple sells more laptops than one might think.)
LINK 1 & LINK 2
You're eligible for a replacement machine after three or more repairs (under warranty) on your original notebook.
Have you tried contacting Apple Support an Customer Service via telephone?
They are quite helpful most of the time and could speed things up a little, as it really takes too long to fix your faulty notebook.
When I had to send in my old iBook for a logic board replacement, it only took them six days, but that was before the whole craving for Intel Apple laptops started.
A
Amaris
Guest
No, I was being serious. Our Dell facility alone processed 53,000+ laptops a day in need of repair.
We were one of three that did repair for laptops.
J.
I have only called the local Apple Store where I dropped off my laptop. You think it would help to call the Apple Support number?
First... Apple isn't going to give you a new computer if you damaged your old one.
Second, at a certain point damaged Apple laptops are returned to the factory for repairs. Apple used to supply service manuals for their laptop models (PowerBooks and iBooks), but this changed back around 2002 (as I recall). I can not service a hardware issue on a MacBook or MacBook Pro that is under a year old (and generally won't unless the system is at least two years old). Apple has stated they want to work on these systems in house. If your system was damaged beyond a certain level of repair, even the Apple Stores have to send them out.
And lastly...
One of the nice things about using older systems (and having experience servicing them) is that I never worry about my systems being down for longer than it takes for me to fix them (generally a few days unless I require parts). I usually don't take more than 48 hours with my client's systems either (I repaired an iBook G4 in less than 48 hours just last week).
Of course with my own stuff I generally approach any problem with the attitude it was working a moment ago, how broken could it be?
Second, at a certain point damaged Apple laptops are returned to the factory for repairs. Apple used to supply service manuals for their laptop models (PowerBooks and iBooks), but this changed back around 2002 (as I recall). I can not service a hardware issue on a MacBook or MacBook Pro that is under a year old (and generally won't unless the system is at least two years old). Apple has stated they want to work on these systems in house. If your system was damaged beyond a certain level of repair, even the Apple Stores have to send them out.
And lastly...
Logic board is the correct term. It is the standard term used by Apple, NeXT, Silicon Graphics, DEC and Sun Microsystems in their service manuals dating back to the 1980s. All my service manuals from Apple (dating back to the Macintosh Plus) use the term logic board (same with all my SPARCstation manuals from Sun).
One of the nice things about using older systems (and having experience servicing them) is that I never worry about my systems being down for longer than it takes for me to fix them (generally a few days unless I require parts). I usually don't take more than 48 hours with my client's systems either (I repaired an iBook G4 in less than 48 hours just last week).
Of course with my own stuff I generally approach any problem with the attitude it was working a moment ago, how broken could it be?
So, um, can you track down my computer and fix it yourself?First... Apple isn't going to give you a new computer if you damaged your old one.
Second, at a certain point damaged Apple laptops are returned to the factory for repairs. Apple used to supply service manuals for their laptop models (PowerBooks and iBooks), but this changed back around 2002 (as I recall). I can not service a hardware issue on a MacBook or MacBook Pro that is under a year old (and generally won't unless the system is at least two years old). Apple has stated they want to work on these systems in house. If your system was damaged beyond a certain level of repair, even the Apple Stores have to send them out.
And lastly...
Logic board is the correct term. It is the standard term used by Apple, NeXT, Silicon Graphics, DEC and Sun Microsystems in their service manuals dating back to the 1980s. All my service manuals from Apple (dating back to the Macintosh Plus) use the term logic board (same with all my SPARCstation manuals from Sun).
One of the nice things about using older systems (and having experience servicing them) is that I never worry about my systems being down for longer than it takes for me to fix them (generally a few days unless I require parts). I usually don't take more than 48 hours with my client's systems either (I repaired an iBook G4 in less than 48 hours just last week).
Of course with my own stuff I generally approach any problem with the attitude it was working a moment ago, how broken could it be?
Only if you promise not to tell Apple (I'd rather stay on their good side).So, um, can you track down my computer and fix it yourself?
That is some seriously bad design right there. I thought Apple were the design champs.
Oh my good nature...
How can one facility repair 53,000 laptops per day?
Are they that big?
Do you know how many laptops Dell sells per day?
I mean 160,000 laptops repaired per day is a big number, and I can't quite grasp, if Dell even sells that many laptops a day, that would be ca. 14,720,000 laptops repaired/sold in one quarter.
Do you maybe have a link or two, as I'm quite curious about this?
A
Amaris
Guest
I worked for the facility in question. I was also in charge of checking for inbound orders from other facilities. Yes, the facility was absolutely huge. As for laptops, I messed that up, that 53,000 should also include desktops. It's been a while since I've been there, but yes, combined, we repaired 53,000 systems per day, but laptops still made up the overwhelming majority.
J.
A
Amaris
Guest
That is odd. At Dell, we had a stack of laptop keyboards, hard drives, miscellaneous parts all ready for use. I could pop out a keyboard and pop in a new one in about 10 seconds with the tools we had.
J.
J.
They actually backed up everything for me. I just brought it back home, and everything is exactly as I left it.
I am very happy now.
