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xbox 360 failure rate is currently 54.2%

I think there's a more modern element of mistreatment that no doubt adds to the figures - kids (and adults) don't always play nicely with things. At the same time, lots and lots of people treated their 360s with kid gloves and still experienced failures. Certainly the reliability issues can't be ignored.
 
Having worked in videogame retail I can say that no matter how many 360s I sold in a day, I'd regularly be returning more than that in the same day. Most of my day was taken up by replacing 360s or having to turn people away because they were out of store warranty - or, more often than not, because we'd run out of hardware because it had all been given out as replacements. No other machine came close. The chips in the Elites are supposed to make the probability of catastrophic failure much lower, but we were still returning Elites - although granted there were less of them than Arcades, Pros and Premiums.

On the subject of knocking them about, I think consoles probably get more of a bashing now 'family gaming' is the in-thing, but I know a lot of people who've treated their consoles with nothing but care and respect and have been through four replacements due to red ring. So it's a crap shoot.
 
I don't understand how people have so many issues with their consoles. Even my atari still works.


Do you all throw it around or what? I've never had a system that has died on me and I play games daily.

That your atari still works has nothing to do with the Xbox 360's failure rate.

No one's throwing their Xbox's around. The things are just poorly designed.


I have an X-Box and an X360. Neither have failed me and both were purchased when the consoles were first released and played half to death.

Also, thank you for the 'lesson' about an atari having nothing to do with a 360's failure rate, even though I was making a comment about consoles in GENERAL, seeing as to how a number of people had complaints about other consoles in this thread, and taking the 'throwing around' part seriously, as if everyone literally does it.

There's a huge difference between an Atari 2600 and the consoles today: The amount of heat generated and the presence of moving parts. The 2600, the NES, the Super NES, the Sega Genesis ... outside of dirt and grime, those machines still, by and large, work pretty darned well today, and it's because they're all made with solid-state components that generate very little heat (because, really, you don't need a whole lot in terms of power to get an NES running at full speed).

The original Xbox had a failure rate of around 11 percent (much of that due to the choice of using Thomson as the initial DVD-ROM drive manufacturer; the drives often had faulty lasers), the original design of the PS2 had a failure rate around 14 percent (the dreaded Disc Read Error), the SCPH-1001 (launch model) design of the first PlayStation had a failure rate of around 19 percent after three years (heat issues). It happens, simply because of poor industrial design.

In the Xbox 360's case, it's a matter of some of the worst industrial design in the history of console manufacturing, with far too much heat being generated by components in far too little and restricted space with few accommodations for dissipating said heat. The heat causes the GPU to become de-soldered from the board, causing the Red Rings of Death error. The E74 error is also caused by heat, as the scaling chip becomes loose, therefore tripping the fault.

Yeah, some people misuse and abuse their systems, don't put them in spaces with enough ventilation, what have you. But that's a small portion of the widespread technical problems with the Xbox 360. My unit, which I purchased in July 2007, has yet to red ring ... but it's starting to show some video corruption issues. I've prepared a coffin to send it off to Microsoft for the day it does finally let go of this mortal coil.
 
When I went to UPS to ship my 360 off to be repaired (or rather, replaced with someone else's 360 as the case ended up being), the lady at the counter automatically knew what it was based on the shipping box because those boxes had become quite familiar to her.
 
The PS2 had tens of millions of defective issues that Sony knew about and didn't care. The console breaks you buy a new one and they get more money.

"Yeah, but 10 years ago, there was some made up shit about Sony! That makes all this stuff about the XBox okay! .. and, dammit, I'm STILL mad about Bananarama breaking up!"
 
I have TWO 360s in my closet with the red eye because im too lazy to send them in....go figure...

Rob

So, instead you buy a whole new system each time? If the RROD occurs within three years of purchase they will repair (or most likely replace) the system for free.
 
I don't understand how people have so many issues with their consoles. Even my atari still works.


Do you all throw it around or what? I've never had a system that has died on me and I play games daily.
I'd have to agree with this for the most part. I've seen people treat their 360 (and really all kinds of technology) like garbage. Don't get me wrong, I took very good care of my first 360, but I still got a RROD. My second one is running just fine though (for the moment). When someone goes through 7 or 8, however, then clearly that person is fucking it up somehow.
 
I don't understand how people have so many issues with their consoles. Even my atari still works.


Do you all throw it around or what? I've never had a system that has died on me and I play games daily.
I'd have to agree with this for the most part. I've seen people treat their 360 (and really all kinds of technology) like garbage. Don't get me wrong, I took very good care of my first 360, but I still got a RROD. My second one is running just fine though (for the moment). When someone goes through 7 or 8, however, then clearly that person is fucking it up somehow.

If you flip a coin six times it's unlikely that you'll get six tails. If you repeat the experiment one million times you're almost certain to get six tails on several occasions. There are millions of X360 owners out there, it's not at all surprising that some of them have had a half-dozen machines fail on them.
 
When I went to UPS to ship my 360 off to be repaired (or rather, replaced with someone else's 360 as the case ended up being), the lady at the counter automatically knew what it was based on the shipping box because those boxes had become quite familiar to her.

I had the exact same experience. When the UPS guy came to pick it up, he just chuckled and said "Red ring of death, eh?" He said he delivered RROD'd Xboxes every single day.

That said, while they clearly botched the design, Microsoft has done a good job of dealing with the issue after the fact. The extended warranty and the extreme ease of replacement is a big part of the reason so many people are buying 360s despite the pathetic failure rate - consumers have confidence that they can get their unit replaced, free of charge, if it fails. MSoft deserves a lot of credit for the policy, which cost them tens of millions of dollars.
 
I wonder if attaching an external fan and blower on the air vents to force continuous air flow would solve the problem? I've seen people put case fans externally and internally, as well as point room fans towards the intakes, but I've wondered how well a forced air system would work in terms of heat transfer. Ideally, it would be an external mod, attached with masking tape or 3M Command strips so you can keep your warranty and not worry about being locked out of XBL.



Of course, you can always just lay the damn thing on it's side, since the pricks who designed this put the main air intake on the "bottom" when the 360 "stands." :rolleyes:
 
I wonder if attaching an external fan and blower on the air vents to force continuous air flow would solve the problem? I've seen people put case fans externally and internally, as well as point room fans towards the intakes, but I've wondered how well a forced air system would work in terms of heat transfer. Ideally, it would be an external mod, attached with masking tape or 3M Command strips so you can keep your warranty and not worry about being locked out of XBL.



Of course, you can always just lay the damn thing on it's side, since the pricks who designed this put the main air intake on the "bottom" when the 360 "stands." :rolleyes:


Here's what the GM at the local Game Stop told me when I was in there the other day shopping for X-mas and my son's birthday:

Get a laptop cooling pad and put the 360 on it's side on top of the pad-- if you have to stand it up, pad + wire shelf and not a solid bottom one, start the pad a couple of minutes before you turn on the 360. Do not put it in a entertainment center or other enclosed cabinet, and don't let it sit idle for very long.

He said from his experience about 3 to 4 hours straight play is about all you can get before heat gets to be an issue, he's telling customer no more than 60 to 90s minutes a stretch. And he's seeing people that have shipped off their 360s still going through RROD after it's "fixed".
 
What truly staggers me is that Todd Holmdahl, currently Microsoft's VP in charge of the design, engineering and production of gaming hardware (he's held that position since Microsoft designing mice for computers), still has his job after completely botching the Xbox 360's industrial design and costing the company well over a billion dollars.
 
just out of intreast is it just the 360 that is showing the ring of death as in what model is the one less likely to last longer? just curious as i was thinking of buying one but there seems to be two or three versions of a 360
 
If you're buying a new 360, there is no difference between the elite and the premium beyond hard drive space. Same motherboard, components, heat issues - same everything. The idea that the Elite was/is somehow less prone to failure is and always has been a myth.



On topic, these figures do not surprise me one bit, as large as that percentage is. I know 12 people (me included) with a 360 and only one of them - ONE out of TWELVE - has yet to get RRoD, and his is barely 6 months out of the wrapper. Not one of those people treats their console badly or keeps it in a poorly ventilated place. It's just a shoddy piece of design.

I've also had a Wii break on me and, in Microsoft's defense, their customer care turnaround was a lot quicker (Wii replacement took 2 weeks from day of sending, new 360 only took 5 days). That of course does not excuse the design faults. They should bring out a completely new SKU/case design that eliminates these issues, instead of keeping half their userbase on a constant send/replace cycle.
 
i've noticed they sell a air cooling unit that looks like it plugs into the back do these make any differance? or will they make it worse?
 
i've noticed they sell a air cooling unit that looks like it plugs into the back do these make any differance? or will they make it worse?

I've heard nothing but bad bad things about those intercoolers, and the general consensus is that they don't prevent RRoD, but they could well fry your machine and/or power supply. I'd avoid using one personally.
 
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