Morons... utter morons...

[Plecostomus]

Walk into the hobby shop today wanting to get a 1/350 model of the USS North Carolina. Grab one off the shelf put my $150 down and get it home.

Open it up, it's missing several deck sections, two runners full of parts and the main hull is shattered. Not cracked, SHATTERED.

So I get in the car drive back to the hobby shop. This was the last North Carolina they have on the shelf, I ask the clerk if he could check the back room.

He comes out with the USS Wisconsin. I tell him "Wrong ship wrong class."

His response... "Looks the same to me."

...grumble.


Manager on duty here this, comes over and apologizes. Got $40 off for my trouble, AND a North Carolina on order.

Sweet.

 

[Omnius]

When I was but a young Omni, I build plastic model kits. One day my mom cleaned my room. I found out because my Monogram 1:400 USS Enterprise model had been snapped in two!

 

[Plecostomus]

I used to build alot more models, most were destroyed in a fire about eight years ago. This is the first major one I've done in awhile.

Going to build a "what if/what could have been" guided missile battleship based on some sketches I have. Going to be a fair bit of scratch-build involved.

 

[SeerSGB]

Loved to see some photos when you get her built up.

Been thinking about getting back into model building myself; most of my old ones are packed are or met with the cat. I'm thinking my son (6) might be getting old enough to ease into snapkits, or even a bit of low-end R/C modeling.

 

[Plecostomus]

Over the years I've worked in the plastic industry and I'm also a machinist/sheetmetal worker by trade. Now, with the workshop stuff in the basement I can make some scratchbuilt stuff.

http://www.navsource.org/archives/01/016625.jpg

Going to take some concepts from this drawing.

I like the aft structure, I'm not digging the masts though.

What I'm thinking is building an aft structure with VLS cells, and Standard Missile launchers in place of some of the 5" batteries. I have to look into the under-deck structure to see if I can place the Standards there, will there be room for a magazine for reloads. If not I can put them on the aft structure.

The aft structure would house a hanger for RPVs and a large number of VLS cells. These would hold the Tomahawk missiles that provide the ship with its main striking power.

We'll see. Still sketching, still thinking.

 

[Colonel Midnight]

^ I'd smooth out the superstructure a bit as well. All those angles and protrusions would give that sucker the RCS of a small moon... (radar cross section )

Cheers,
-CM-

 

[trampledamage]

^ I'd smooth out the superstructure a bit as well. All those angles and protrusions would give that sucker the RCS of a small moon... (radar cross section )

Cheers,
-CM-

That's no moon...



(sorry, couldn't resist )

At least you got a sensible manager, Pleco. But seriously even if the ships do look alike, can the shop guy not read? Presumably the kit boxes are labelled!

 

[CorporalClegg]

Walk into the hobby shop today wanting to get a 1/350 model of the USS North Carolina. Grab one off the shelf put my $150 down and get it home.

Open it up, it's missing several deck sections, two runners full of parts and the main hull is shattered. Not cracked, SHATTERED.

So I get in the car drive back to the hobby shop. This was the last North Carolina they have on the shelf, I ask the clerk if he could check the back room.

He comes out with the USS Wisconsin. I tell him "Wrong ship wrong class."

His response... "Looks the same to me."

...grumble.


Manager on duty here this, comes over and apologizes. Got $40 off for my trouble, AND a North Carolina on order.

Sweet.

I effen hate it when people are ignorant of the wares they're peddling.

There was the "rude employee" thread last week, but I've always found this to be worse.

I don't care if you're an asshole, just know your shit. If you don't know, get someone who does.

This phenomenon seems to be at its worst in "big box" electronics stores. The BS I've heard people spew in some of those places...

 

[judge alba]

plastic models blimey havnt done one of those in years, did a 1/72 scale flower class corvette awhile back added some crew turned out pretty good. mind you i've gone to card models now though reading this thread i feel the urge to try a plasti kit again

 

[Plecostomus]

^ I'd smooth out the superstructure a bit as well. All those angles and protrusions would give that sucker the RCS of a small moon... (radar cross section )

Cheers,
-CM-

I don't think they cared back then.

 

[freak]

Walk into the hobby shop today wanting to get a 1/350 model of the USS North Carolina. Grab one off the shelf put my $150 down and get it home.

Open it up, it's missing several deck sections, two runners full of parts and the main hull is shattered. Not cracked, SHATTERED.

So I get in the car drive back to the hobby shop. This was the last North Carolina they have on the shelf, I ask the clerk if he could check the back room.

He comes out with the USS Wisconsin. I tell him "Wrong ship wrong class."

His response... "Looks the same to me."

...grumble.


Manager on duty here this, comes over and apologizes. Got $40 off for my trouble, AND a North Carolina on order.

Sweet.

I effen hate it when people are ignorant of the wares they're peddling.

There was the "rude employee" thread last week, but I've always found this to be worse.

I don't care if you're an asshole, just know your shit. If you don't know, get someone who does.

This phenomenon seems to be at its worst in "big box" electronics stores. The BS I've heard people spew in some of those places...

Actually, that was my thread that was put up about "impolite employees" But yeah, that sucks..people are something else sometimes and especially at Hobby Lobby! They think you're a complete moron sometimes and expect you to know what you're looking for. But I'm glad that everything worked out for the OP.

 

[SeerSGB]

Walk into the hobby shop today wanting to get a 1/350 model of the USS North Carolina. Grab one off the shelf put my $150 down and get it home.

Open it up, it's missing several deck sections, two runners full of parts and the main hull is shattered. Not cracked, SHATTERED.

So I get in the car drive back to the hobby shop. This was the last North Carolina they have on the shelf, I ask the clerk if he could check the back room.

He comes out with the USS Wisconsin. I tell him "Wrong ship wrong class."

His response... "Looks the same to me."

...grumble.


Manager on duty here this, comes over and apologizes. Got $40 off for my trouble, AND a North Carolina on order.

Sweet.

I effen hate it when people are ignorant of the wares they're peddling.

There was the "rude employee" thread last week, but I've always found this to be worse.

I don't care if you're an asshole, just know your shit. If you don't know, get someone who does.

This phenomenon seems to be at its worst in "big box" electronics stores. The BS I've heard people spew in some of those places...

Yeah, but it can be fun. I bullshitted a Geek Squad dick at Best Buy a couple years back with a bunch of 'Trek technobabble and he just nodded and was going "Yeah, yeah, sure....oh yeah, some of the best pattern buffers in the market, in fact I only use AMD pattern buffers in my computers...Isolenar compatilbility? Well I can hook you up with a discount". I barely got through it without pissing myself.

 

[Trekker4747]

Sheesh. There's ignorance and then there's just fucking stupid. And fucking stupid not in not recgonising the differences in ships but in not delivering to the customer what he wants.

 

[CorporalClegg]

Yeah, but it can be fun. I bullshitted a Geek Squad dick at Best Buy a couple years back with a bunch of 'Trek technobabble and he just nodded and was going "Yeah, yeah, sure....oh yeah, some of the best pattern buffers in the market, in fact I only use AMD pattern buffers in my computers...Isolenar compatilbility? Well I can hook you up with a discount". I barely got through it without pissing myself.

I had a similar experience not too long ago. I was in Best Buy buying some DVDs. I walked over to the computer area to see if they had any good deals on netbooks. (Of course, there weren't.) There was a woman there buying a laptop for her daughter to take to college. The sales guy was spewing the truckload of horse pucky of what she needed to buy. He was clearly trying to get her to walkout with a lot more than what was really required. He started mouthing off this nonsensical list of gobbledygook that sounded a lot like Treknobable.

I got so irritated listening to this that I just walk up and said, "Ma'am, this guy is trying to take you for a ride." And then pointed her toward newegg.com and wrote down a list of exactly what she needed--which, incidental, was about $800 less than what the guy was trying to sell her.

She was so grateful that she tried to set me up with the daughter. I think she thought I was a lot younger than I am.

 

[Aragorn]

It's been said a million times already by probably just as many people, but the reason customer service is much worse now than it's ever been is that a lot of retail employees these days think they are above their jobs, and therefore are above you the customer too. A lot of them think they're Quentin Tarantino, working the dead end job until the big break somehow gets dropped off at your doorstep without any effort from your end to actually better yourself.

 

[Trekker4747]

It's been said a million times already by probably just as many people, but the reason customer service is much worse now than it's ever been is that a lot of retail employees these days think they are above their jobs, and therefore are above you the customer too...

Maybe some CSRs are just angry that so many customers act above us and can't give us the simple curteousy of attention (rather they talk on their phone) or treat us like fellow human beings. (By acknowledging us when we say hi. Far too many times of introduced myself to customers, asked them if they needed help, only to just get a cursory glance and then they go back to grinding their gears on deciding what to eat tonight. Some of these people I wonder how they'd shop for something REAL, like a car or something.) What I'm saying is, employees wouldn't have to "feel better than" their jobs if they weren't treated like second-class citizens.

 

[Goliath]

It's been said a million times already by probably just as many people, but the reason customer service is much worse now than it's ever been is that a lot of retail employees these days think they are above their jobs, and therefore are above you the customer too...

Maybe some CSRs are just angry that so many customers act above us and can't give us the simple curteousy of attention (rather they talk on their phone) or treat us like fellow human beings.

Ah, the circle of life.

 

[SeerSGB]

It's been said a million times already by probably just as many people, but the reason customer service is much worse now than it's ever been is that a lot of retail employees these days think they are above their jobs, and therefore are above you the customer too...

Maybe some CSRs are just angry that so many customers act above us and can't give us the simple curteousy of attention (rather they talk on their phone) or treat us like fellow human beings. (By acknowledging us when we say hi. Far too many times of introduced myself to customers, asked them if they needed help, only to just get a cursory glance and then they go back to grinding their gears on deciding what to eat tonight. Some of these people I wonder how they'd shop for something REAL, like a car or something.) What I'm saying is, employees wouldn't have to "feel better than" their jobs if they weren't treated like second-class citizens.

I go with that line of thought, up to a point. Part of being a CSR is learning how to be the bigger person. Yeah some customers are dicks, guess what when you go to a store after a bad day I'm sure that cashier thinks you're a dick too. But you have to let shit-- up to a point-- slide off you back and do the job you're paid to do. And part of that is knowing your merchandise. Cause you know what, if you don't know you're merchandise the customer is going to go to a store that does. And then you're not going to have to worry about shitty customers cause you'll be out a job.

 

[Trekker4747]

Well, I can say that I am always very polite and kind to the CSR people I encounter. It's a consequence of being on the "other side of the counter."

It is a bit of a Catch-22, though, and I suspect that there are more than a few CSRs out there who just, genuinely, feel better than their jobs and thus don't put forward any effort.

To go into the back to try and retrieve something for a customer, not find it, and to bring back "something similar" is all fine and good. I've done it plenty of times.

But then the customer says, "Well, no, that's not exactly what I'm looking form," and then the CSR says, "Looks the same to me."

Well, that? That is just asinine.

 

[Plecostomus]

And part of that is knowing your merchandise. Cause you know what, if you don't know you're merchandise the customer is going to go to a store that does. And then you're not going to have to worry about shitty customers cause you'll be out a job.

Very important. I do not want a sales pitch, I want facts and information. If I ask if it has a firewire port I don't want a song and dance about firewire being useless and how bluetooth is where it's at and how my choice of processor will limit me.

I want a frigging firewire port. NOT excuses.