Re: Your "I Won't Say Anything, but this Customer Needs a Brain" Momen
Way to go! You spotted the joke!
Way to go! You spotted the joke!
Your "I Won't Say Anything, but this Customer Needs a Brain" Moments
- Thread starter apostle83
- Start date
- Status
Re: Your "I Won't Say Anything, but this Customer Needs a Brain" Momen
I can offer the explanation that customers are animals with no care whatsoever for organization or order and will rummage a tear through anything to get at what they want. I wish it was "that" easy to just give up and let it stay a mess in my business but it isn't. Not only does it look like crap -leading people and mabagers to complain- but it bugs me to see it like that.
But this kind of thing goes with the "they have people who do that" mentality many have. Meaning that it's apparently OK to make a mess and not pick it up because someone will be along to clean up your mess later.
Folks, if you have to pick through every single package of bacon to find that *one* perfect one in there be at least a half-way decent person and put the stuff you removed back, neatly, like you found it.
I can offer the explanation that customers are animals with no care whatsoever for organization or order and will rummage a tear through anything to get at what they want. I wish it was "that" easy to just give up and let it stay a mess in my business but it isn't. Not only does it look like crap -leading people and mabagers to complain- but it bugs me to see it like that.
But this kind of thing goes with the "they have people who do that" mentality many have. Meaning that it's apparently OK to make a mess and not pick it up because someone will be along to clean up your mess later.
Folks, if you have to pick through every single package of bacon to find that *one* perfect one in there be at least a half-way decent person and put the stuff you removed back, neatly, like you found it.
Re: Your "I Won't Say Anything, but this Customer Needs a Brain" Momen
The messiest customers have to be the ones that go to discount stores like Ross, TJ Maxx, etc. Items on the shelves are messed up and out of order, which is nothing compared to the crap that's just scattered all over the floor.
The messiest customers have to be the ones that go to discount stores like Ross, TJ Maxx, etc. Items on the shelves are messed up and out of order, which is nothing compared to the crap that's just scattered all over the floor.
Re: Your "I Won't Say Anything, but this Customer Needs a Brain" Momen
These have all been to good. I've got one that I think fits from a few years ago. I was working for one of the big retail chains in their electronics department. I nice gentleman comes in asking about video camera's and I proceed to show and then sell him a $250 camcorder. Before I rang him up I checked the box to make sure it had never been opened. Not 10 minutes later my boss comes and asks about the camcorder I just sold and if the camera was in the box when I sold it. The guest had claimed that there was no camcorder in the box. Since my working memory is terrible I told him I couldn't be 100% sure, but I thought the box had never been opened. We spent quite some time working with security while the guy stayed up near customer service waiting for us to bring him another camcorder. After what seemed like an eternity the manager decided to give him another camcorder even though it was the general consensus of everyone that the box had never been opened.
The guy left and not an hour later I was told that the guy had called back and confessed that the first box did contain a camcorder and that he lied about the box being empty. I don't know what happened to the guy after he returned both camcorders, but I guess all the waiting we made him do let his guilty conscious catch up to him.
These have all been to good. I've got one that I think fits from a few years ago. I was working for one of the big retail chains in their electronics department. I nice gentleman comes in asking about video camera's and I proceed to show and then sell him a $250 camcorder. Before I rang him up I checked the box to make sure it had never been opened. Not 10 minutes later my boss comes and asks about the camcorder I just sold and if the camera was in the box when I sold it. The guest had claimed that there was no camcorder in the box. Since my working memory is terrible I told him I couldn't be 100% sure, but I thought the box had never been opened. We spent quite some time working with security while the guy stayed up near customer service waiting for us to bring him another camcorder. After what seemed like an eternity the manager decided to give him another camcorder even though it was the general consensus of everyone that the box had never been opened.
The guy left and not an hour later I was told that the guy had called back and confessed that the first box did contain a camcorder and that he lied about the box being empty. I don't know what happened to the guy after he returned both camcorders, but I guess all the waiting we made him do let his guilty conscious catch up to him.
Re: Your "I Won't Say Anything, but this Customer Needs a Brain" Momen
Trekker, I'm sorry but to me it sounds like sour grapes. I think you need a job that requires less human interaction. Everytime you post in an issues-with-customers thread, you just come off as someone who is too antisocial to want to do his job right. How the hell is a person who knows next to nothing about roasts supposed to know there are 800 friggin' kinds? Your JOB is to help them figure out what they need and provide it to them. I'm sorry, but frankly I think your complaints about customers say more about you than they do about the customers.
Trekker, I'm sorry but to me it sounds like sour grapes. I think you need a job that requires less human interaction. Everytime you post in an issues-with-customers thread, you just come off as someone who is too antisocial to want to do his job right. How the hell is a person who knows next to nothing about roasts supposed to know there are 800 friggin' kinds? Your JOB is to help them figure out what they need and provide it to them. I'm sorry, but frankly I think your complaints about customers say more about you than they do about the customers.
Last edited:
Re: Your "I Won't Say Anything, but this Customer Needs a Brain" Momen
No, Trekker has a point. Most people are absolute idiots. I hate shopping and having the wait for total morons or inconsiderate imbeciles to finish asking idiotic questions or being a total pain-in-the-ass before I can get assistance. I cannot stand discourteous people, and one of these days the comments going on in my head are going to start coming out of my mouth.
No, Trekker has a point. Most people are absolute idiots. I hate shopping and having the wait for total morons or inconsiderate imbeciles to finish asking idiotic questions or being a total pain-in-the-ass before I can get assistance. I cannot stand discourteous people, and one of these days the comments going on in my head are going to start coming out of my mouth.
Re: Your "I Won't Say Anything, but this Customer Needs a Brain" Momen
I can totally relate. Every week this joker comes to my produce section and completely destroys the carrot display looking for that perfect bag that doesn't have so much as a single blemish on it. When he's finally through, does he put everything back? No, he just leaves carrots laying all over the place.
I can totally relate. Every week this joker comes to my produce section and completely destroys the carrot display looking for that perfect bag that doesn't have so much as a single blemish on it. When he's finally through, does he put everything back? No, he just leaves carrots laying all over the place.
Re: Your "I Won't Say Anything, but this Customer Needs a Brain" Momen
By having a brain?
How is it possible to NOT know there isn't just one piece of meat out there called "roast."?
As I said, there's a vast difference between:
"I need a roast, but I've never cooked one before and I don't know what kind."
"What kind of roast would you like? Beef roast, pork roast?"
"A beef roast -what's the best kind?"
And, "Duhhhh. I need a roast."
"What kind of roast can I get you? Beef roast, pork roast?"
"I don't know. What's the difference?"
Sure, I don't expect people to know what's the best, the differences between different cuts of roasts, etc. I've had countless pleasant conversations with people, helping them get a good roast, and offering cooking tips and had they come back to me telling me how good it was. My encounters with customers are -on the whole- quite pleseant and not worth talking about. But, yes, every once in a great while I get a moron who puts a kink in my day, so I vent.
So judging my CSR skills because I vent on the bad apples I encounter and don't talk about the non-story worthy good ones is a little narrow.
By having a brain?
How is it possible to NOT know there isn't just one piece of meat out there called "roast."?
As I said, there's a vast difference between:
"I need a roast, but I've never cooked one before and I don't know what kind."
"What kind of roast would you like? Beef roast, pork roast?"
"A beef roast -what's the best kind?"
And, "Duhhhh. I need a roast."
"What kind of roast can I get you? Beef roast, pork roast?"
"I don't know. What's the difference?"
Sure, I don't expect people to know what's the best, the differences between different cuts of roasts, etc. I've had countless pleasant conversations with people, helping them get a good roast, and offering cooking tips and had they come back to me telling me how good it was. My encounters with customers are -on the whole- quite pleseant and not worth talking about. But, yes, every once in a great while I get a moron who puts a kink in my day, so I vent.
So judging my CSR skills because I vent on the bad apples I encounter and don't talk about the non-story worthy good ones is a little narrow.
Re: Your "I Won't Say Anything, but this Customer Needs a Brain" Momen
I'll bust out a few..
1. Way back in the early CD-Rom days.. Had someone tell they needed a new computer with a cup holder.. I'm like uhhhhhhh....... He finds one with a cddrive and hits the open key.. "see, just like this"
2. When i work in L&G. we had plants for .25 each.. Guy asked "How many for 4 plants". Uhhhhhh .25 each X 4 = $1.00
3. When i ran a photo-lab had a lady come in with a roll. We ran it through the machine and printed her pics.. Everyone was blurry. She was we did it.. I asked her. What did you shoot with. "My SLR" . You use a flash? "OF course not" You use a tripod?? "Why would I" Come to find out camera was open for about 1/10 and she thought she could hold it freehand and it would be steady..
I'll bust out a few..
1. Way back in the early CD-Rom days.. Had someone tell they needed a new computer with a cup holder.. I'm like uhhhhhhh....... He finds one with a cddrive and hits the open key.. "see, just like this"
2. When i work in L&G. we had plants for .25 each.. Guy asked "How many for 4 plants". Uhhhhhh .25 each X 4 = $1.00
3. When i ran a photo-lab had a lady come in with a roll. We ran it through the machine and printed her pics.. Everyone was blurry. She was we did it.. I asked her. What did you shoot with. "My SLR" . You use a flash? "OF course not" You use a tripod?? "Why would I" Come to find out camera was open for about 1/10 and she thought she could hold it freehand and it would be steady..
Re: Your "I Won't Say Anything, but this Customer Needs a Brain" Momen
Honestly?
This one gets batted around the Internet a lot, and its on countless "stupid things people say" lists, including ones like people not knowing their computers need to be plugged in or turned on or need electricity to run, but this one I find hard to believe, well among others.
It's always struck me as one of those interenet memes with no reality to it.
But, then again, anything is possible when it comes to people's stupidity so maybe someone out there really did think the CD-ROM tray was a retractable cup-holder. ... For a five-inch wide cup no less, and a thin piece of plastic extending five-to-six inches out of the computer could support such a mass.
Heh.
Totally unrelated, but does anyone remember tray-loading CD-ROM drives?
Honestly?
This one gets batted around the Internet a lot, and its on countless "stupid things people say" lists, including ones like people not knowing their computers need to be plugged in or turned on or need electricity to run, but this one I find hard to believe, well among others.
It's always struck me as one of those interenet memes with no reality to it.
But, then again, anything is possible when it comes to people's stupidity so maybe someone out there really did think the CD-ROM tray was a retractable cup-holder. ... For a five-inch wide cup no less, and a thin piece of plastic extending five-to-six inches out of the computer could support such a mass.
Heh.
Totally unrelated, but does anyone remember tray-loading CD-ROM drives?
Re: Your "I Won't Say Anything, but this Customer Needs a Brain" Momen
Oh god. I used to work at one of those discount-type stores, called Gordmans. I think it's similar to TJ Maxx.
I got put in the dreaded purses/shoes department. That was the worst department in the whole store in terms of people not putting things back where they came from. Many a night I was the last person to be done picking up my department, and often I had other associates helping me because no one got to go home until the entire store was picked up. This was because the managers wanted every single purse/bag to be in EXACTLY the right bin, with EXACTLY the same models. If just one purse was out of place, even within the same brand bin, it had to be put in its proper place.
I ended up quitting due to the late hours which were affecting my college homework (get up at 7am to go to school, get home, get dressed, go to work, get home at sometimes 2am), but I will never regret quitting because that place was a hellhole.
Joy
Oh god. I used to work at one of those discount-type stores, called Gordmans. I think it's similar to TJ Maxx.
I got put in the dreaded purses/shoes department. That was the worst department in the whole store in terms of people not putting things back where they came from. Many a night I was the last person to be done picking up my department, and often I had other associates helping me because no one got to go home until the entire store was picked up. This was because the managers wanted every single purse/bag to be in EXACTLY the right bin, with EXACTLY the same models. If just one purse was out of place, even within the same brand bin, it had to be put in its proper place.
I ended up quitting due to the late hours which were affecting my college homework (get up at 7am to go to school, get home, get dressed, go to work, get home at sometimes 2am), but I will never regret quitting because that place was a hellhole.
Joy
Re: Your "I Won't Say Anything, but this Customer Needs a Brain" Momen
I pick through packages of bacon to find the most meaty least fatty ones
and I put everything back nice and neat.
But I consider myself Full-Way decent
I pick through packages of bacon to find the most meaty least fatty ones
and I put everything back nice and neat.
But I consider myself Full-Way decent
Re: Your "I Won't Say Anything, but this Customer Needs a Brain" Momen
I understand why people pick through them I mean, fiar enough. But most people do NOT put it back neatly. Every morning I straighten up the bacon section (if night crew didn't get to it) everyday by noon it looks like a tornado went through there.
I pick through packages of bacon to find the most meaty least fatty ones
and I put everything back nice and neat.
But I consider myself Full-Way decent
I understand why people pick through them I mean, fiar enough. But most people do NOT put it back neatly. Every morning I straighten up the bacon section (if night crew didn't get to it) everyday by noon it looks like a tornado went through there.
Re: Your "I Won't Say Anything, but this Customer Needs a Brain" Momen
I'm loving this thread. 20+ years of customers and I can relate to a lot of these stories. Thing is, I don't even care who's right or wrong, or how things get miscommunicated. I think this thread is mostly for people venting anyway.
I wouldn't even know where to begin! Let's see:
At a hotel I worked at, I drove a guest to the airport to get his bag, then he started making all kinds of other errands for us. It's past one am, and he's asking me for drugs and to sleep with my gf. Then he wants to go to the bus station, which he insists is on a certain road in a lousy neighborhood, which I happen to know was relocated across town. He proceeds to yell at me and insist it's on the previous road, and he wants to get out and walk. Guy never tipped me, so--I dropped him off in the middle of nowhere knowing full well he'd never find it. Ain't I a stinker?
Today, teaching a single uni student English:
"And these are the departments in a company. Do you have any questions?"
"Why...why don't you work at a better school like X or Y?"
Why don't you go there instead? "In fact I did work at X for 2 years and a colleague there told me Y was not fair to teachers."
"Where did you go to school?"
"Why don't we just focus on your lesson instead."
"Chinese are not racist."
"So, you have no problem with the Japanese?"
"I hate the Japanese!"
"Riiight."
God, don't get me started. All I'm saying is, education and customer service DO NOT MIX. I mean, why even bother trying to teach those who think they know more than you about - anything, including your own language?
I'm loving this thread. 20+ years of customers and I can relate to a lot of these stories. Thing is, I don't even care who's right or wrong, or how things get miscommunicated. I think this thread is mostly for people venting anyway.
I wouldn't even know where to begin! Let's see:
At a hotel I worked at, I drove a guest to the airport to get his bag, then he started making all kinds of other errands for us. It's past one am, and he's asking me for drugs and to sleep with my gf. Then he wants to go to the bus station, which he insists is on a certain road in a lousy neighborhood, which I happen to know was relocated across town. He proceeds to yell at me and insist it's on the previous road, and he wants to get out and walk. Guy never tipped me, so--I dropped him off in the middle of nowhere knowing full well he'd never find it. Ain't I a stinker?
Today, teaching a single uni student English:
"And these are the departments in a company. Do you have any questions?"
"Why...why don't you work at a better school like X or Y?"
Why don't you go there instead? "In fact I did work at X for 2 years and a colleague there told me Y was not fair to teachers."
"Where did you go to school?"
"Why don't we just focus on your lesson instead."
"Chinese are not racist."
"So, you have no problem with the Japanese?"
"I hate the Japanese!"
"Riiight."
God, don't get me started. All I'm saying is, education and customer service DO NOT MIX. I mean, why even bother trying to teach those who think they know more than you about - anything, including your own language?
Re: Your "I Won't Say Anything, but this Customer Needs a Brain" Momen
"Only two things in this world bother me. People who're intolerant of other people's cultures and the DUTCH!"
"Only two things in this world bother me. People who're intolerant of other people's cultures and the DUTCH!"
Re: Your "I Won't Say Anything, but this Customer Needs a Brain" Momen
Happened a while back:
- Trekker4747
- Customer
- (Shouting from 30 feet away): HEY! I NEED YOU!
: Yes sir, how may I help you?
: You're out of ham-hocks, go in back and get some!
: No problem, you must have missed them they're right...
: No! You don't have any out there, I looked in your whole case!
: Sir, I just walked by case and I know...
: Where's your manager?! I want someone who's going to help me.
: Sir I am the manager here on duty today. Now if you'll just follow me, I know where I have some out here.
: Fine, but I looked all over out here and didn't see them, and I know you have some in back, because...
(He follows me out there, I walk right to them, grab a package and show it to him.)
: Oh. I didn't look there.
(He snatches them from me and walks off.)
I go in back and slam down another Red Bull. It was going to be a long day after that, it's never a good sign when you get assholes like that at freaking 8AM.
Happened a while back:
- Trekker4747 - Customer - (Shouting from 30 feet away): HEY! I NEED YOU! : Yes sir, how may I help you? : You're out of ham-hocks, go in back and get some! : No problem, you must have missed them they're right... : No! You don't have any out there, I looked in your whole case! : Sir, I just walked by case and I know... : Where's your manager?! I want someone who's going to help me. : Sir I am the manager here on duty today. Now if you'll just follow me, I know where I have some out here. : Fine, but I looked all over out here and didn't see them, and I know you have some in back, because...(He follows me out there, I walk right to them, grab a package and show it to him.)
: Oh. I didn't look there. (He snatches them from me and walks off.)
I go in back and slam down another Red Bull. It was going to be a long day after that, it's never a good sign when you get assholes like that at freaking 8AM.
Re: Your "I Won't Say Anything, but this Customer Needs a Brain" Momen
The people who insist that "You have some in back" are the worst.
1. You have absolutely no way of knowing that
2. If an item is empty on the shelf, there certainly is the possibility that we have some more in back and it just hasn't been stocked yet. However I would say 4 out of 5 times we are simply out of it.
Insisting to me that we must have some and sometimes even going so far as to make me search multiple times, or my personal favorite asking someone else the same question.
That reminds me of this one lady who asked me to find a particular item for her. I checked around in back for her but came up short and informed her that we were out. So about five minutes later I get this page to come to customer service. The girl at CS asks me if we have any of the item that I just looked for. And sure enough, it's the same lady. She didn't believe me, so asked to CS girl who, unable to leave CS to go check called the person she's supposed to call for these things, the back room manager (me.)
Ah but it gets better. This lady, seeing it was me again, yelled at me: "Let me speak to a manager." So of course, being the manager of the back room that night I responded "You are speaking to a manager." Her response? "Let me speak to an older one." So I happily pushed her off onto the front end manager, who's about twice my age. Later, when I told him what she had said we both had a good laugh.
The people who insist that "You have some in back" are the worst.
1. You have absolutely no way of knowing that
2. If an item is empty on the shelf, there certainly is the possibility that we have some more in back and it just hasn't been stocked yet. However I would say 4 out of 5 times we are simply out of it.
Insisting to me that we must have some and sometimes even going so far as to make me search multiple times, or my personal favorite asking someone else the same question.
That reminds me of this one lady who asked me to find a particular item for her. I checked around in back for her but came up short and informed her that we were out. So about five minutes later I get this page to come to customer service. The girl at CS asks me if we have any of the item that I just looked for. And sure enough, it's the same lady. She didn't believe me, so asked to CS girl who, unable to leave CS to go check called the person she's supposed to call for these things, the back room manager (me.)
Ah but it gets better. This lady, seeing it was me again, yelled at me: "Let me speak to a manager." So of course, being the manager of the back room that night I responded "You are speaking to a manager." Her response? "Let me speak to an older one." So I happily pushed her off onto the front end manager, who's about twice my age. Later, when I told him what she had said we both had a good laugh.
Re: Your "I Won't Say Anything, but this Customer Needs a Brain" Momen
I get that plenty of times. I check and we're out. Few minues later I get a call from the Customer Service or whoever is running the front end, "There's a lady up here looking for [item we're out of.]" Do you have any in back?
"Nope. Plum out."
"When do we expect more in?"
"Wednesday morning."
"Ok."
Virtualy the same conversation I had with the customer herself minutes earlier.
It's even better when I'm in back checking and the someone comes in moments later, stopped by the same person, also looking for it. Or when after not finding any they walk five feet down the store and ask someone else.
Know what, lady? If I just pulled one out of my ass would THAT make you happy?!
I get that plenty of times. I check and we're out. Few minues later I get a call from the Customer Service or whoever is running the front end, "There's a lady up here looking for [item we're out of.]" Do you have any in back?
"Nope. Plum out."
"When do we expect more in?"
"Wednesday morning."
"Ok."
Virtualy the same conversation I had with the customer herself minutes earlier.
It's even better when I'm in back checking and the someone comes in moments later, stopped by the same person, also looking for it. Or when after not finding any they walk five feet down the store and ask someone else. Know what, lady? If I just pulled one out of my ass would THAT make you happy?!
Re: Your "I Won't Say Anything, but this Customer Needs a Brain" Momen
Another thing that really drives me nuts are people that are like "Well I need it today for such and such." Saying that you need it is not going to make me magically make some appear. If we're out, then we're out. Tough luck.
I had one guy who even tried to guilt me by saying that the head of a certain corporation based in the town I work in drank this kind of pop that we were out of. Like hearing his name is going to make me suddenly remember some that we have that I didn't see when I checked for you a minute ago.
Another thing that really drives me nuts are people that are like "Well I need it today for such and such." Saying that you need it is not going to make me magically make some appear. If we're out, then we're out. Tough luck.
I had one guy who even tried to guilt me by saying that the head of a certain corporation based in the town I work in drank this kind of pop that we were out of. Like hearing his name is going to make me suddenly remember some that we have that I didn't see when I checked for you a minute ago.
- Status
