I saw something similar at a resource fair I was at. I felt bad for the vendor there who was trying to explain services to the family and they were constantly going to Google Translate and trying to find the right words. Eventually they just handed the phone back and forth typing their messages.I am starting to hate when a customer comes into the shop and starts talking into the phone using Google translate.
Them trying to communicate what needs to be done vs me trying to explain it gets frustrating.
Case in point, just had a customer come in speaking Vietnamese asking if we could do work on his car. He kept repeating 'Oil', which I took to mean he wanted an oil change. Turns out he wanted to buy a quart of oil, which we don't sell. Sent him down the street to O'Reilly. Hope they can help him.
Frustrating to be sure.