My fiancé's laptap has refused to update for over a year now and is still stuck on Vista SP1. I've fiddled with this issue off & on but am now at my wit's end. The updater history shows that SP2 downloaded but failed to install in 9 different occasions in the past, however now this laptop cannot connect Microsoft.com downloadable content - not even to manually download SP2. Below is a copy of the support request I sent to Microsoft, hopefully it contains all the pertinent information: I'm not expect a reply until at least Monday. Any advice would be greatly appreciated by both myself and my fiancé. Thanks in advance.