Need help with Blue Screen

[Crewman47]

I had WinXP for about 4 or 5 years and as far as I can tell I never once got a BSOD, well at least after the first year. Now that I've got a new PC with Win7 I have had the following Blue Screen error every time I start up the computer:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA80064D8028
BCP3: 00000000B2000040
BCP4: 0000000000000800
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\110909-19468-01.dmp
C:\Users\Ian\AppData\Local\Temp\WER-36738-0.sysdata.xml

Read our privacy statement online:
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C:\Windows\system32\en-US\erofflps.txt

Now I can find these dmp files, which I have 8 of, but I can't read them and the temp file isn't there when I look for it.

I checked my device drivers to see if they were up to date and they were but I don't know enough about these things to know what else to look for, so has anyone got any ideas what could be causing this?

I have also been reading that others have been getting a Blue Screen error on Win7 but I'm not sure if it's the same cause.

Thanks

 

[Marc]

Don't worry about the dump files, unless you've got the debugging codes installed they aren't going to help you.

Okay some basic questions
a) how often are these blue screens occuring?
b) is there any pattern?
c) have you changed anything on the computer e.g new driver (for example I've seen an updated HP printer driver cause crashes).
d) look in the event log (control panel -> administrative tools -> event view/log/whatever they call it). The two logs of interest are the system & application logs. By default they are sorted by date. Look around for events near to when the computer blue screened. Look for red ! denoting an error. Look at the errors. Yes a lot of hte time they won't make sense but they will also have link to look it up on the microsoft website though there's no guarentee that there will be anything there.

Failing that your best bet is to google on the error code.

 

[Alpha_Geek]

What Marc said.

 

[Crewman47]

Don't worry about the dump files, unless you've got the debugging codes installed they aren't going to help you.

Okay some basic questions
a) how often are these blue screens occuring?
b) is there any pattern?
c) have you changed anything on the computer e.g new driver (for example I've seen an updated HP printer driver cause crashes).
d) look in the event log (control panel -> administrative tools -> event view/log/whatever they call it). The two logs of interest are the system & application logs. By default they are sorted by date. Look around for events near to when the computer blue screened. Look for red ! denoting an error. Look at the errors. Yes a lot of hte time they won't make sense but they will also have link to look it up on the microsoft website though there's no guarentee that there will be anything there.

Failing that your best bet is to google on the error code.

I just got another Blue screen about 30 minutes ago and it's normally around an hour after boot up that this happens, every day.

I did put Vista drivers on for HP LaserJet as I couldn't get the older drivers to work and there are no Win7 drivers yet but I think the Blue Screen errors were happening before I put on the Printer.

These are the details from Event Viewer for the most recent crash:

- System
- Provider
[ Name] Microsoft-Windows-WER-SystemErrorReporting
[ Guid] {ABCE23E7-DE45-4366-8631-84FA6C525952}
[ EventSourceName] BugCheck
- EventID 1001
[ Qualifiers] 16384
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2009-11-12T18:45:18.000000000Z
EventRecordID 8814
Correlation
- Execution
[ ProcessID] 0
[ ThreadID] 0
Channel System
Computer PC2
Security
- EventData
param1 0x00000124 (0x0000000000000000, 0xfffffa8006846028, 0x00000000b2000040, 0x0000000000000800)
param2 C:\Windows\MEMORY.DMP
param3 111209-26083-01

Up to the time before it crashes the computers performance starts to get slow and sluggish and I've even found that if I restart before it crashes and it seems to prevent the crash happening after reboot.

 

[Marc]

Remove the HP drivers - as I mentioned earlier I've seen then cause system crashes. Also not that there's a reference to EventID 1001 - which is a fairly common error.

One of the "nice" things about the some windows errors is they tend to have the same causes across different versions. Below is a a user with an Event ID 1001 error and the repsonse is that the type of error is frequently due to a hardware compatability issue and than can extend from the driver

http://www.techspot.com/vb/topic98680.html

Microsoft returns 117 results for event ID 1001 on their support site. At present there's no entry for Windows 7 but some do related to Vista.

http://support.microsoft.com/search...01&catalog=LCID=2057&mode=r&spid=11707&range=