But in this case we have the person complaining pointing out that they've actually removed the DRM from the eBook they bought, opened it in an editor, and fixed these problems in a couple of hours. With no formal editing training or qualifications.
And since customers are not supposed to remove the DRM, we aren't really supposed to know that there happens to be an unused, embedded font in the template used by the S&S eBook division. In the original download agreement, do customers click "Yes" to not illegally distributing our purchase (including things like stripping out the DRM)?
Maybe when S&S first produced a few eBooks, it was decided that having an embedded font was disrupting some eBook readers or computer browsers,
so they deactivated it without removing it altogether, so that it could easily be reactivated if/when the problem was solved?
Maybe the complained-about unsuccessful chapter breaks work on some eBook readers and not others?
Not all websites and embedded graphics and fonts work properly on all Internet browsers and yet we've had the Internet since the early 90s. In these early days of eBooks, I wouldn't expect all eBooks to work on all eBook readers.
But yeah, that's the stage that's missing here it seems. It seems the manuscript is finalized, then it gets converted into a paperback and an ebook. The paper book gets two extra read-throughs, the ebook doesn't. Though I assume any errors caught by you or the proof reader in the paper copy also get corrected in the ebook.
Huh? No, the eBook would
not be created from a version
still to get two more read-throughs. The eBook would be created from the final, revised, edited, "ready for press" version. One copy of the manuscript goes to the presses, one goes to the eBook division. The tricky thing with eBooks is that any words hyphenated to fit justified text in the paper book, or scene breaks that would normally fall at the end of a physical page, don't always look correct on the virtual pages of an eBook, where the words can be more fluid when the customers alters their device's preferences.
Ebooks can also be read on a computer, all you need is a program that uses whatever file type the book is.
But the way to check a website for formatting errors is to look at the pages on every kind of computer, and every version of browser. I was horrified that one of my Mac-designed sites looked absolutely terrible on one particular brand of PC and a certain browser, and had looked that way for a decade.
A eBook's appearance on a computer can be different to how it looks on any number of eBook readers, not to mention all the personal preferences people put into them.
Here's the thing, the ePub S&S has on their website uses Adobe's Adept DRM. There is only one program that can handle this DRM. That program is Adobe Digital Editions. Any portable reader that can handle Adept DRM is also using ADE. So, there should be no issue with the embedded fonts. So the fact that the embedded fonts may not work in some other reader isn't an issue as the DRM would have to be removed to use this in different reading software.
As for customer agreements, I never did click on anything on S&S's website to say I agree to an EULA. ANd I don't think it's much of an issue to strip the DRM as long as I am not uploading the ePub to the net.
I'm not saying the source used is out-of-date with the source used for the pBook. You notice it was said that a PDF was sent out to be read/checked. Well, if that PDF is approved to be OK as is, I think then that PDF goes to the eBook side of things to be used as the source. That is the problem. You cannot currently take a novel length PDF and convert it to another format without errors. Since this is so, the resulting ePub needs to be checked for errors. Because the PDF has words that are hyphenated at the end of lines, some of these hyphens get converted into words that come out like Star-fleet. Also, other misc. errors can crop in and since it's obvious that these eBooks are not being checked after the conversion, we can get things like missing section breaks.
This is why we need the eBook to also get some read throughs. Sure, the source used is fine. it's been read a few times. It's been proofed. But the conversion process adds in errors that were not originally there. This is NOT a budget issue but a processing issue. It's not properly processed and then it's not at looked at properly.
I do not have a any sort of degree relating to being and editor. And you don't need to be an editor to work with eBooks. All you need are the skills to work with the tools and understand eBooks. With the DRM removed from the ePub, it takes me less then an hour to go in and fix the errors I've found while reading. Sure, I might have missed an error or so. But then all the errors I've caught are ones I've noticed doing and ordinary read. And because some of the errors are the same in different spots, I do pick up some missed errors by doing a search/replace. One such error that is very easy to miss is the space in front of the period that sometimes happens after an italics. But a search/replace fixes all of them.
Maybe S&S should get the eBook staff to do a read through, correct any errors found and then send the eBook onto the author for a read through and then any errors caught there can be fixed. That may or may not eliminate 100% of the errors, but I think it would eliminate 90%+ of the errors.
So because these eBooks have DRM, and the DRM can only be accepted with the correct reading software. The ePub is only usable with ADE and the Kindle edition is only usable with a Kindle or Kindle software. The eReader version (if such still exists) is only usable with eReader and if there is a Mobipocket version, it will have the same errors as the Kindle version as they are the same except for the DRM and the Mobi version can only be used with Mobipocket.
So no, these Trek eBooks can only be read with the appropriate software given the DRM. There is no using the ePub in say Stanza for the iPhone/iPad as it won't work with DRM and since the original has DRM, there is no reason to complain that it looks funny in Stanza since it was never tested in Stanza.
Another thing that sometimes slips in (again due to the source) is something like * * * for a section break when most section breaks are just some amount of space to denote section breaks. The eBooks do not need * * * as that is where the section break is demoted in the print copy when the section break falls at the end/beginning of the page. So because of this, my guess still stands at a PDF used for the source.
PDF when used as a source for an eBook has been named PrettyDamnF**ked as that's what happens when PDF is used. I've seen other eBooks sourced from PDF have different errors. One book I read no too long ago has a missing space at the end of every italics where there should be a space.
ePub is designed for ADE. eReader is designed for eReader. Kindle/Mobipocket are designed for Kindle/Kindle software and Mobipocket. And no other software is considered so if there are errors in viewing in other software, that's not S&S's fault.
So overall, the process of getting a few read throughs for the print edition also needs to apply to the eBook edition giving the process to convert from PDF is buggered big time.