http://www.stuff.co.nz/technology/gadgets/2723705/Macbook-cracks-upset-Apple-fans
I'm glad I own a metal one!
I'm glad I own a metal one!
Macbook users angry with Apple after laptops fall apart
- Thread starter Candlelight
- Start date
That happened to mine on the right side of the palm rest near the bottom edge a couple of months ago. I honestly didn't pay it any mind since I've had this laptop for three years of intense use. Does this mean I should I be outraged?
Without intending to start another round of PC versus Mac, and not to imply that I've had great customer service from PC companies (I have not, for the record), this story, coupled with this one make it seem like Apple does not like to admit to faults with their products. Even though they are quick to point out the flaws with their competitors products (well, maybe I lied a little about not wanting to start a PC vs. Mac debate 
).
).I don't care about the stupid Mac v. PC crap anyway. I have both, plus another laptop running Linux.
Wow a major company masses produces a computer product that has flaws! Stop the presses 
I follow one rule: Whatever gets the job done with the least amount of bullshit. Right now, and the last several years, it's been the PC. In the past it's been a Mac. As for Linux, not enough experience to really say yes or no.
I follow one rule: Whatever gets the job done with the least amount of bullshit. Right now, and the last several years, it's been the PC. In the past it's been a Mac. As for Linux, not enough experience to really say yes or no.
I honestly don't understand why people accept the idea of refrigerator, automobile, and roof repairmen, but when any electronic device wears down or breaks...lawsuit!
I'm not just talking Macs here. Any kind of computer seems to be subject to this strange attitude.
I'm not just talking Macs here. Any kind of computer seems to be subject to this strange attitude.
Thespeckledkiwi
Vice Admiral
Firestone/Ford would love to talk to you...
Because a cosmetic flaw in a computer is exactly the same as a mistake that kills people.
Yes, when I said refrigerator repair I was clearly talking about refrigerators that kill people when they break.
A
Amaris
Guest
Although it seems a lot of these incidents are taking place mere months after purchase. It seems to be a particular line of laptops, maybe even a defective housing or coating that causes the stress fractures. That would be a reason to become upset.
J.
J.
Quite frankly, I'd welcome this (or any other) problems from Apple computers at this point. I am the service provider for 53 Macs and it has been 4 months since the last time I fixed a hardware issue (and two months since I had to go to a site for a software issue).
Of the 8 MacBooks of my clients that I take care of, none have this issue of yet. The last major production issue I ran across was the poor solder points on iBook logic boards that (over time) would deteriorate under the heat of normal use (had two such systems that were sent back for that). And fortunately none of my clients were part of the Sony battery issue not too long ago.
The problem for Apple is that when you have a good record for product quality, a certain portion of the population will get a kick out of attempting to find flaws of any kind. And if Apple would just start putting out so-so products normally, these types of things wouldn't make the news... and it would help my business.
Of the 8 MacBooks of my clients that I take care of, none have this issue of yet. The last major production issue I ran across was the poor solder points on iBook logic boards that (over time) would deteriorate under the heat of normal use (had two such systems that were sent back for that). And fortunately none of my clients were part of the Sony battery issue not too long ago.
The problem for Apple is that when you have a good record for product quality, a certain portion of the population will get a kick out of attempting to find flaws of any kind. And if Apple would just start putting out so-so products normally, these types of things wouldn't make the news... and it would help my business.
This happened to my MacBookPro. Apple replaced almost the entire computer apparatus free of charge (only the motherboard and hard disk are original). Aside from showing up during the one busy period the store has every week when I came to pick up the repaired computer, I had a great experience, too. Apple customer service is great. 
(Do be fair, Dell's customer service for my desktop has also been outstanding; as an added plus, they made free house calls.)
(Do be fair, Dell's customer service for my desktop has also been outstanding; as an added plus, they made free house calls.)
I had this very problem. My macbook cracked a few months after getting it, and the guy I spoke to at an Apple store said it was a very common flaw (I know he doesn't speak for Apple, but I got the impression that they know very well that there is an issue). They fixed it for free, and I don't know if they fixed whatever defect there was, but it hasn't cracked in about 15 months .
Plecostomus
Commodore
Looking at my friend's mac I can see how the plastic structure was designed for mass production rather than service life. You can make a quality plastic structure but you can't bang them out of a molding press at EXTREME SPEED.
It could happen.
Especially if you have a new-fangled frig with a computer chip that might fail and turn your food cooling machine into an insane death dealer!
S
Stone_Cold_Sisko
Guest
Not surprised by this at all. i briefly considered getting one of those plastic Macbook's some time back (before they switched to the aluminum model), but every time I looked at a 'used' one on Display, it was always discolored along with other defects around the palmrest area.
Might be more a reflection on the former owner than the product. [shudder]
--Ted
