Ipod Nano/Itunes Question

[tomalak301]

I'm hoping someone who is more tech savvy than I am will help on this question.

The past week I've been having issues with an Ipod Nano 5th Generation. First it was everytime I plugged the Ipod into the computer, it would say "Ipod cannot be synced. The required disc/folder could not be found." I decided to enable disc mode and things started to work normally.

Now last night I downloaded the Itunes Update and can't get anything to connect. The Ipod says it's connected to the computer (And if you go to device manager, it is there even if it's not there in the My Computer Folder) but when it connects with Itunes it disconnects about a second later and says:

"An Ipod has been detected but couldn't be identified properly. Disconnect and then Reconnect the Ipod and try again. If the problem persists uninstall and reinstall Itunes."

I then went on and spent maybe 3 hours (Till 2 in the morning at least) trying to fix this problem. I followed directions with the Apple troubleshoot, I uninstalled the device in the device manager, I uninstalled all the Apple stuff, and none of that worked.

I am thinking about taking it into the Apple Store, but do they charge just to look at the problem and help? I don't want to pay anything because the Ipod did work last week and now it's not and it's frustrating. Shouldn't have to pay for something that just magically got a defect over the last week. Either that or is there anything I haven't tried yet or this problem happened to any of you guys.

 

[Smiley]

Try running a Windows Update on your computer. Frequently, I have to update my computer and iTunes at the same time to get the iPod to synch correctly.

 

[Brent]

I'm hearing people are having issues with the new iTunes update, I don't use it, but that's what I'm reading on the web, is it possible to downgrade a version?

 

[Kirby]

Have you restored the original settings and then reinstalled the update? I had to do that once a few years ago.

 

[tomalak301]

I've tried all this to no avail. I even went to the Apple Store and had the Ipod replaced (Still under the limited warranty) and it still doesn't work. I don't know what else to do.

 

[tomalak301]

New question: One thing I noticed was when the Ipod get's plugged in, it's read for about a second and then turns into E: Removable Disk. How do I solve that issue, since it seems like the computer is reading it but isn't.

Also, I speant a good hour and a half on the phone with someone from support and we couldn't figure it out after doing pretty much everything and he was taking it up to the engineers. So I guess what I did today was baffle the people who work for Apple. I guess that's a good thing.

 

[Sparky]

Silly question. Have you tried using different usb ports and a different cable? have you tried hooking up the iPod to a different computer?

 

[Colonel Green]

^ Good question. I had a similar problem, turned out my cat had been chewing the cable The hole in the cable was very small (I only noticed it upon close inspection) but it was enough to to mess things up.

 

[tomalak301]

Silly question. Have you tried using different usb ports and a different cable? have you tried hooking up the iPod to a different computer?

To the first question, yes. To the second, I went to the Apple Store today and they hooked it up to one of their computers and it seemed to work. I was thinking it was a computer issue on my end, but then I plugged in another USB Device and that seemed to work fine. Maybe it is a computer thing, but I really hate to think of that possibility. Perhaps it might be time to get a new computer though.

 

[Sparky]

^ Good question. I had a similar problem, turned out my cat had been chewing the cable The hole in the cable was very small (I only noticed it upon close inspection) but it was enough to to mess things up.

Same here. I spent 3 hours getting frustrated with my Harmony remote because it became corrupted and needed to sync with the computer to fix it. The computer could see the remote but the software couldn't see it. I replaced batteries, I uninstalled and reinstalled drivers and programs. I searched tech support and forums to no avail. I suddenly remembered the one step I hadn't tried and switched usb cables. The remote was up and running properly 5 minutes later. Whenever I give people tech support I always tell them to try multiple cables just in case, but it's a suggestion that I sometimes forget to do myself.

 

[Sparky]

Silly question. Have you tried using different usb ports and a different cable? have you tried hooking up the iPod to a different computer?

To the first question, yes. To the second, I went to the Apple Store today and they hooked it up to one of their computers and it seemed to work. I was thinking it was a computer issue on my end, but then I plugged in another USB Device and that seemed to work fine. Maybe it is a computer thing, but I really hate to think of that possibility. Perhaps it might be time to get a new computer though.

Ok I am going to assume that you answering yes to my first question meant that you tried different ports and different cables. Do you have any other Apple devices that you connect to your computer? Do they work? If you don't have another Apple device, see if a friend or family member has one and try to connect it. If you are connecting your iPod through a hub try connecting it directly.

Are there any programs or devices that you installed just prior to the problems starting? If you are running Windows have you tried doing a system restore rollback to before the problem started?

 

[tomalak301]

This morning I connected the Ipod and it started working. However, I have to keep it in Disc mode (In Itunes the Box "Enable Disc Mode" is checked) or else if I try to sync it will say "The required disc cannot be found." Anyone have information on how to sync the ipod with the box not checked?