Forbidden Planet International Customers - Important Notice

[Rarewolf]

Just a quick heads up, a number of customers over on the Dr Who forums have noticed recent credit card fraud on their cards, and this store, sadly seems to be the common link, as a number of us have preorders in for exclusive figures.

If you have bought anything from them in the past two years it may be worth checking your Credit/Debit accounts to check you've not paid for anything you didn't intend to.

There are different FP companies, it is just Forbidden Planet International

http://www.forbiddenplanet.co.uk/

They are investigating it.

 

[Neroon]

Just a quick heads up, a number of customers over on the Dr Who forums have noticed recent credit card fraud on their cards, and this store, sadly seems to be the common link, as a number of us have preorders in for exclusive figures.

If you have bought anything from them in the past two years it may be worth checking your Credit/Debit accounts to check you've not paid for anything you didn't intend to.

There are different FP companies, it is just Forbidden Planet International

http://www.forbiddenplanet.co.uk/

They are investigating it.

Thanks for the warning. I don't frequent their business, but I know people who do. not sure if it's International though......

 

[ForbiddenPlanet]

ForbiddenPlanet.com and Forbidden Planet.co.uk are two separate companies.

We were contacted by several of our customers recently with regards to a possible security breach on our website.
ForbiddenPlanet.com have conducted a thorough assessment of our website, shopping basket and internal systems and have found no evidence of any security issues. We would like to assure our customers that our site is secure and that their details are at no risk of exposure.

Should any customers need to update their card details we advise them to use the secure login on www.forbiddenplanet.com or to call our customer services team directly. Please be advised that you should never send credit or debit card numbers via email as this is not a secure method with which to update your details.

We treat our customers privacy and security as our top concern and will continue to closely monitor all online transactions for any risk of card fraud.

Should you have any concerns regarding transactions you have placed with us and wish to speak to our team, please visit http://forbiddenplanet.com/Contact.html

 

[Sean Aaron]

I've never had a problem with Forbidden Planet.co.uk, though I did get some attempted fraud on my debit card recently. I generally prefer to use Paypal for that reason (not that they're the greatest company in the world).

Thankfully Nationwide fraud prevention caught it and put a hold on my card, but I have made internet/phone purchases that probably weren't with the most reputable folk. Bottom line, if you make internet purchases make sure to check your bank statement online regularly!