Talking to my IP lately I was told my wifi modem was 9 years old and updating would be helpful for clearing up some of the problems I was calling about.
Sure, I said. Let's do it. Recommendations? I asked, assuming she'd know the best unit to match their system. Turns out, there are units on the big box store shelves that have their Co name printed right on them! Couldn't be easier!
Wrong. The "perfect replacement" for the old unit was not a combined wifi modem. It was just one half of the system, I still needed to buy the other half separately.
But, of course I did not find out until I got home, set it up and called them to connect it to the system. Took them 45 minutes to figure out the model
they recommended to me as the
perfect fit, wasn't.
They were very sorry for the misunderstanding. Back to the big box to exchange.
So back at the store I am explaining what happened to the young, helpful, educated

floor salesman.
Oh my, how unfortunate a misunderstanding this all is. Smiling from ear to ear, he tells me he'll fix me up with the correct unit and have me on my way lickety split.
So, back at home, I set the new unit, which btw was $35 more expensive than the last, up and called my IP back to connect it. Nope. Still wrong.
They were very sorry for the misunderstanding. Back to the store.
Fuming, this time I got a manager to help me. And he did, his recommendation clearly stated its capabilities on the box, (without my IP name!) and only cost a mere $40 more than the previous two combined.
It seems to be a fine unit, correcting all the buffering errors and slow performance of the old one, but connecting all my internet do-hickeys took two days to figure out and set up. Easy connectivity. pfft.
TLDR: Arrrrrgggghhhh!
