Yes, the episode was intentionally shot to be dark, confusing, and disorientating. However, if people had the ability to take steps to offset that darkness because their technology made it far darker, confusing, and disorientating than was intended and didn't do so, I don't think they have the right to complain about how they couldn't see things when they didn't bother to take the time to find a solution to that problem.
Perhaps the Cinematographer could've handled the complaint situation with a bit more grace, but frustration often begets frustration, especially if someone feels they're being attacked (justly or unjustly).
Perhaps the Cinematographer could've handled the complaint situation with a bit more grace, but frustration often begets frustration, especially if someone feels they're being attacked (justly or unjustly).