Comcast changes customer's name to "Asshole"; refuses to fix
- Thread starter Mr. Laser Beam
- Start date
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Amaris
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I've been of the opinion for some time that Comcast just really hates people. My theory is that they're manned by a team of super-intelligent androids who seek to demoralize all of humankind for a quicker, easier invasion. If my calculations are correct, they'll likely invade us next Thursday, between the hours of 9 AM and 6 PM.
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Amaris
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Don't worry, they'll call you 45 minutes* before they arrive.
*they've just pulled into the driveway
^^^ Loan dissenter in this. As much as I dislike companies like Comcast - their pricing policies but more specifically their quit strategies which is to have endless fall backs to, "retention specialists," Comcast IMO is hardly the worst Some companies - especially start up Apps aren't even reachable to quit their reoccurring charges. I've had to outright cancel my credit card and call the bank and complain about fraud in order for the reoccurring charges to stop. Notably Pandora.
Also, companies that have large groups of customer service agents are occasionally going to get someone who is unhappy with their job and alters a customers record like a 16 year old smart ass would, not realizing likely that this change would also go out on the bill and is traceable back to them.
Quite frankly, I'm surprised that this doesn't more often than it does. I'm sure Comcast and other companies as well with large groups of customer service agents will now be reevaluating on who can and cannot alter billing records related to changing people's names.
Also, companies that have large groups of customer service agents are occasionally going to get someone who is unhappy with their job and alters a customers record like a 16 year old smart ass would, not realizing likely that this change would also go out on the bill and is traceable back to them.
Quite frankly, I'm surprised that this doesn't more often than it does. I'm sure Comcast and other companies as well with large groups of customer service agents will now be reevaluating on who can and cannot alter billing records related to changing people's names.
This was my first thought and would be a valid point, except the customer contacted Comcast to get the name changed and Comcast initially refused. There is no excuse for that.
Thing is, Comcast has a pretty strong history with this. When the customer called in to cancel his service he was sent to one of their "retention representatives" whose job it is to basically brow-beat you into not canceling/changing your service. There's an infamous recorded call of a customer trying to do just this while getting pestered by the CRR on why he's dropping his service when Comcast offers the best/fastest/most/cheapest/whatever and the customer remains insistent to just cancel the service. The recording picks up many minutes into the call after the male customer took over the call from his frustrated wife.
That's what happened here, the customer called to cancel his service, he was shunted to one of these retention people who probably would not let the guy go without a fight. The customer at this point frustrated beyond belief probably got lippy, snarky or rude before the call ended and the CRR changed the name on the file.
Now, we can't blame the retention representative here as he's under a lot of pressure from his bosses to keep as many customers as he can and sees a lack of bonuses, pay or other work hassles if he doesn't keep his percentages but it's little excuse to make such a change on the customer's bill.
It's an endemic problem with the entire industry.
I'm worried about the opposite of this, actually. My cable bill has been going up and I figure it might be time for a "Bill Haggle Day". I'm just afraid that I'm going to be the one guy who calls in to "cancel" in hopes that they'll shunt me to retention and offer me a better deal, but really they'll just go ahead and cancel me! Probably something very low on the totem pole of things I should worry about, but it'd be my luck.
Pretty much that, Trekker. My Dad worked tech support for one of the big cable companies' Hawaii division, and he'd often have stories of irate customers. There would also be stories of the nice reasonable ones who'd work with him to fix the problems, but then you'd have those that loved to shout, and he'd always arrive late at night looking worn out.
But even then, I don't really think it was right for the rep to do what he did. Sure, he likely had a bad day, no doubt made worse by this guy, but it comes close to labeling someone, and that's a slippery slope. He likely was frustrated and meant to change it back, though, I'll give him the benefit of the doubt on that. But I'm sure it would have been grounds for dismissal. At least I know, the place where my Dad worked was very severe about conduct and was monitoring their employees every step of the way.
But even then, I don't really think it was right for the rep to do what he did. Sure, he likely had a bad day, no doubt made worse by this guy, but it comes close to labeling someone, and that's a slippery slope. He likely was frustrated and meant to change it back, though, I'll give him the benefit of the doubt on that. But I'm sure it would have been grounds for dismissal. At least I know, the place where my Dad worked was very severe about conduct and was monitoring their employees every step of the way.
I guess I never realized until now, how lucky I was that my own provider (Cox) immediately complied with my own request to drop cable. In fact I've been very satisfied with how they have treated me over the years.
Comcast strikes again:
http://www.theblaze.com/stories/201...mment-on-bill-after-filing-service-complaint/
Months ago I posted a video on youtube of that horror story of trying to be disconnected, and a month ago somebody replied they had a similar experience just then. Comcast can't get it's act cleaned up.
http://www.theblaze.com/stories/201...mment-on-bill-after-filing-service-complaint/
Months ago I posted a video on youtube of that horror story of trying to be disconnected, and a month ago somebody replied they had a similar experience just then. Comcast can't get it's act cleaned up.
. Which sucks. Not a fan of either.America is getting reamed out
http://www.huffingtonpost.com/2014/10/31/internet-speeds_n_6078204.html
Ralph Nader for FCC!
http://www.huffingtonpost.com/2014/10/31/internet-speeds_n_6078204.html
Ralph Nader for FCC!
If you're on Comcast, I don't know what to tell you, but if you're on Time Warner, ask to be transferred to "Solutions" before you start in on what you want - might save you from the nine transfers, repeating what I wanted each time, that I went through a couple of weeks ago.
