The OFFICIAL STNG-R general discussion thread!

Discussion in 'Star Trek: The Next Generation' started by jefferiestubes8, May 14, 2011.

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  1. Enterprise is Great

    Enterprise is Great Rear Admiral Rear Admiral

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    http://www.tvshowsondvd.com/news/Star-Trek-Generation-season-1-bd-replacement/17303

    CBS Home Video has just issued a statement regarding the audio issues some consumers reported after watching their season 1 Blu-ray set:

     
  2. JarodRussell

    JarodRussell Vice Admiral Admiral

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    That's so cool, I'm freezing right now.
     
  3. BriGuy

    BriGuy Rear Admiral Rear Admiral

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    I just have a simple Sony soundbar with a wired subwoofer. Haven was the first episode where I noticed a problem. I'm more than annoyed; I want a replacement.

    That's a feeling that will only grow if I notice issues in other episodes that others have cited.
     
  4. BriGuy

    BriGuy Rear Admiral Rear Admiral

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    Excellent. I just sent an email.

    This information merits being highlighted - front-paged, maybe even its own thread so noone misses it.

    Having the two so-called "official" threads here gets confusing.
     
  5. Maxwell Everett

    Maxwell Everett Commodore Commodore

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    If you call them, you'll only be on hold for a few minutes, then you can give them your name, address, phone and email. They'll ask you for a serial number on the inside of disc one... it starts with the letters SL, so write it down beforehand if it's difficult to see.

    I called, gave them the info, easy as pie... discs are on their way after August 10th. Thank you, CBS Home Video!
     
  6. Harvey

    Harvey Admiral Admiral

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    I emailed them. If it takes longer than 48 hours, I'll just call, but I do my best to avoid phone conversations at all costs.
     
  7. BriGuy

    BriGuy Rear Admiral Rear Admiral

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    I sent an email but haven't gotten a response yet.

    Sounds like calling is the better way to go, as it gets you on "the list" to have replacements sent out.

    Nice that they're not requiring the defective discs to be sent back. Guess if you can give them that number, that's all the proof they need to know you bought it legitimately and are entitled to a replacement.
     
  8. LastRideOut

    LastRideOut Ensign Red Shirt

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    My replacements are being sent out after the 10th of August. Coolio! That was a fast response on the part of CBS and company.
     
  9. Kinggodzillak

    Kinggodzillak Commander Red Shirt

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    Good to see they're putting it right, but what about for those of us not in the US? :wtf:
     
  10. Jefferies

    Jefferies Captain Captain

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    Will they also respond to people who purchased in Europe? Got my copy at Amazon UK and I live in England. Or maybe there will be a seperate replacement scheme for us over here?
     
  11. Maxwell Everett

    Maxwell Everett Commodore Commodore

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    Try calling them anyway and ask. Or write to the email address.
     
  12. Ar-Pharazon

    Ar-Pharazon Vice Admiral Premium Member

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    Smart man.
     
  13. Harvey

    Harvey Admiral Admiral

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    That, or lazy and socially awkward. ;)
     
  14. Pindar

    Pindar Rear Admiral Rear Admiral

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  15. Ar-Pharazon

    Ar-Pharazon Vice Admiral Premium Member

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    Since I don't like being on the phone either, very possible.

    Well, about 4 minutes on hold, gave them my info, 5 business days after Aug.10. We'll see how it goes.
     
  16. Trekker4747

    Trekker4747 Boldly going... Premium Member

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    I assume when you get the replacement discs they'll also ship a SASE for returning the defective discs. It'd be (sort of) cool if they let you keep them, but...
     
  17. Ar-Pharazon

    Ar-Pharazon Vice Admiral Premium Member

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    I'm kinda surprised they didn't want us to send the defective ones back first.

    Not sure what good it would be keeping the bad ones.
     
  18. NewHorizon

    NewHorizon Captain Captain

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    I think it's just good customer service to avoid burdening the customer with sending back the defective discs. I think they must be well aware of how bad this looks...the less hassle for the customer the better. I'm sure they don't need any more defective discs either. lol
     
  19. bullethead

    bullethead Fleet Captain Fleet Captain

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    Maybe they're hoping that people will repurpose them and avoid saddling CBS with recycling the disks.
     
  20. RAMA

    RAMA Admiral Admiral

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    I sent an email from my phone earlier today...nothing yet.
     
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