Yep, totally agreed. From what I've read, customers who've tried getting support have been getting the cold shoulder, which does raise concerns overall. This is a new console launch. Why aren't they more actively ready to field calls regarding possible problems for a major milestone product? If I were Sony, I'd be trying my hardest and doing my best to make sure those customers aren't left hanging. $400 isn't pocket change; it's an investment. An investment that people will remember for a long time. At this point, it doesn't matter the percentage of people affected, but rather it that it does matter for those affected to be getting the help they need, as this is the stuff where reputation is either gained or lost from. A little customer care goes a long way to building goodwill. Especially when people can so easily voice their dissatisfaction online.