RSS iconTwitter iconFacebook icon

The Trek BBS title image

The Trek BBS statistics

Threads: 138,208
Posts: 5,346,607
Members: 24,606
Currently online: 574
Newest member: keykarta

TrekToday headlines

Funko Mini Spock
By: T'Bonz on Jul 23

IDW Publishing Comic Preview
By: T'Bonz on Jul 23

A Baby For Saldana
By: T'Bonz on Jul 23

Klingon Beer Arrives In The US
By: T'Bonz on Jul 22

Star Trek: Prelude To Axanar
By: T'Bonz on Jul 22

Abrams Announces Star Wars: Force For Change Sweepstakes
By: T'Bonz on Jul 22

New Funko Trek Figure
By: T'Bonz on Jul 21

Saldana As A Role Model
By: T'Bonz on Jul 21

San Diego Comic-Con Trek Fan Guide
By: T'Bonz on Jul 21

Cumberbatch As Turing
By: T'Bonz on Jul 21

Welcome! The Trek BBS is the number one place to chat about Star Trek with like-minded fans. Please login to see our full range of forums as well as the ability to send and receive private messages, track your favourite topics and of course join in the discussions.

If you are a new visitor, join us for free. If you are an existing member please login below. Note: for members who joined under our old messageboard system, please login with your display name not your login name.

Go Back   The Trek BBS > Welcome to the Trek BBS! > General Trek Discussion

General Trek Discussion Trek TV and cinema subjects not related to any specific series or movie.

Thread Tools
Old September 9 2008, 12:44 AM   #1
Lieutenant Commander
digger's Avatar
Location: Philly, PA USA
Purchasing a single disc from a series box set

I remember reading a post here some time ago about what someone could do if they have a damaged disc in a series DVD set and needed to replace it. For the life of me, I can't find the thread. But if someone has advice on how I could go about purchaing a single replacement disc from a series box set, without re-buying the entire season again, I would appreicate it.

I sent an email to Paramount but haven't heard back from them. I went to this link:

Clicked on "The Studio" at the top right, then clicked on "Frequently Asked Questions" at the bottom left. Question 9 listed an email address ( ), but I'm not sure if this is the correct email, since I haven't heard back.

Any other places I could contact?

thanks for any help,
digger is offline   Reply With Quote
Old September 9 2008, 01:14 AM   #2
Fleet Captain
ToddPence's Avatar
Location: Fairfax, VA
Re: Purchasing a single disc from a series box set

Many companies who sell commercial DVDs have a program where you can register your product and one of the benefits you get from this is the ability to replace individual defective discs of a set.

However, this is a Paramount DVD you are talking about, so I doubt if they have this feature. Paramount is notorious for its contempt of the people who purchase its products.
ToddPence is offline   Reply With Quote
Old September 9 2008, 01:18 AM   #3
SFRabid's Avatar
Re: Purchasing a single disc from a series box set

Good luck replacing it. I have the same problem with a couple of TNG disc's. It would be easier to borrow the disc or rent it from Netflix and settle for a copy as your replacement. Don't ask me how. This is not the place for that discussion and we don't want the thread to get deleted or locked.
SFRabid is offline   Reply With Quote
Old September 9 2008, 02:44 AM   #4
Rear Admiral
Kaijufan's Avatar
Location: Amana, Iowa
Re: Purchasing a single disc from a series box set

I've never had problems getting companies to replace my defective DVD even if it's been months since I've bought it (which is fairly common for me, I usually don't get to DVD right when I buy them).

However, I've never had to deal with Paramount before so I'm not sure how they deal with the issue.

Kaijufan is offline   Reply With Quote
Old September 11 2008, 10:37 PM   #5
Location: California, USA
Re: Purchasing a single disc from a series box set

I ran across this problem with a set of Boston Legal that I'd received as a gift. I found an obscure email address after much searching on Fox's website. It seemed to take a month or more before I received an answer asking for my address and confirming which disk needed replacement. I had the disk in hand in another 1-2 months, no questions asked.

Haven't had to deal with Paramount -- so far -- on this particular issue but I can tell you that the network sites don't make it easy for you to even find a contact address other than for programming or news. I'd say give it another month to hopefully get a reply from them. I used to hear on this board that others had 'no problems' getting disks replaced with Paramount but things change so much from year to year.

Keep trying. Like I said, they don't make it easy, but it can be done.
Katatak47 is offline   Reply With Quote


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT +1. The time now is 12:46 PM.

Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
FireFox 2+ or Internet Explorer 7+ highly recommended.