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General Trek Discussion Trek TV and cinema subjects not related to any specific series or movie.

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Old September 9 2008, 12:44 AM   #1
digger
Lieutenant Commander
 
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Location: Philly, PA USA
Purchasing a single disc from a series box set

I remember reading a post here some time ago about what someone could do if they have a damaged disc in a series DVD set and needed to replace it. For the life of me, I can't find the thread. But if someone has advice on how I could go about purchaing a single replacement disc from a series box set, without re-buying the entire season again, I would appreicate it.

I sent an email to Paramount but haven't heard back from them. I went to this link:

http://www.paramount.com/paramount.php

Clicked on "The Studio" at the top right, then clicked on "Frequently Asked Questions" at the bottom left. Question 9 listed an email address ( PHE_CustomerService@Paramount.com ), but I'm not sure if this is the correct email, since I haven't heard back.

Any other places I could contact?

thanks for any help,
mike.
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Old September 9 2008, 01:14 AM   #2
ToddPence
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Location: Fairfax, VA
Re: Purchasing a single disc from a series box set

Many companies who sell commercial DVDs have a program where you can register your product and one of the benefits you get from this is the ability to replace individual defective discs of a set.

However, this is a Paramount DVD you are talking about, so I doubt if they have this feature. Paramount is notorious for its contempt of the people who purchase its products.
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Old September 9 2008, 01:18 AM   #3
SFRabid
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Re: Purchasing a single disc from a series box set

Good luck replacing it. I have the same problem with a couple of TNG disc's. It would be easier to borrow the disc or rent it from Netflix and settle for a copy as your replacement. Don't ask me how. This is not the place for that discussion and we don't want the thread to get deleted or locked.
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Old September 9 2008, 02:44 AM   #4
Kaijufan
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Location: Amana, Iowa
Re: Purchasing a single disc from a series box set

I've never had problems getting companies to replace my defective DVD even if it's been months since I've bought it (which is fairly common for me, I usually don't get to DVD right when I buy them).

However, I've never had to deal with Paramount before so I'm not sure how they deal with the issue.
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Old September 11 2008, 10:37 PM   #5
Katatak47
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Location: California, USA
Re: Purchasing a single disc from a series box set

I ran across this problem with a set of Boston Legal that I'd received as a gift. I found an obscure email address after much searching on Fox's website. It seemed to take a month or more before I received an answer asking for my address and confirming which disk needed replacement. I had the disk in hand in another 1-2 months, no questions asked.

Haven't had to deal with Paramount -- so far -- on this particular issue but I can tell you that the network sites don't make it easy for you to even find a contact address other than for programming or news. I'd say give it another month to hopefully get a reply from them. I used to hear on this board that others had 'no problems' getting disks replaced with Paramount but things change so much from year to year.

Keep trying. Like I said, they don't make it easy, but it can be done.
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