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Old February 8 2014, 08:22 PM   #1
lvsxy808
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Poss OT? Eaglemoss model-magazines - problems

My apologies if this is the wrong forum for this question, but I saw another poster mention the Eaglemoss Starships Collection in another thread, so I thought I'd give it a go.

I haven't subscribed for every issue, I'm only buying the ones I want, which is not all of them. Here in the UK, the Defiant issue came out over Xmas and New Year, and with the amount of travelling about I did over the holiday period I missed it.

I went to the website and ordered a back copy, which worked fine. But I waited a month and nothing arrived. I contacted their customer service, who were very friendly and helpful, and they said that if it hadn't arrived within 3-to-5 days of ordering, it must have got lost in the mail and they would dispatch another. I have now waited another two weeks, and still nothing has arrived. I'm at the point of asking for my money back, except that I still want my Defiant.

Most recently I bought the Akira-class model, and all the pieces weren't there - the ship itself and the black base were there, but the clear plastic stand that connect the two was not. I would contact customer service again, but based on previous experience I'm not sure it would do any good.

So I guess my questions are:
  • Has anybody else had these kind of problems with Eaglemoss? Any suggestions what to do?
  • Is there anywhere else I can get hold of the Defiant? Amazon? Ebay? Dirty back alley?

Thanks for your help.
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Old February 8 2014, 08:25 PM   #2
Unicron
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Re: Poss OT? Eaglemoss model-magazines - problems

This might be better suited for General Trek Discussion, so I'll send it there. Hope everything works out for you.
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Old February 12 2014, 08:05 AM   #3
SicOne
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Re: Poss OT? Eaglemoss model-magazines - problems

I'm sorry that I don't have any suggestions about how to handle the customer service aspect of Eaglemoss, but as I've been ordering them in the States, I have ordered individual ships/magazines through a comic book store. Thus far, I have not had any customer service issues or quality control problems. If you have the means to do this, order them individually through a store as opposed to having to deal with Eaglemoss and pay for them in advance, I'd suggest going that route.

In regards to the magazines themselves, how have you found them? They're interesting, but there's nothing really "new" in them in regards to the ships. Mostly a rehash of existing information. I was hoping for more, frankly.
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Old February 12 2014, 10:31 AM   #4
lvsxy808
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Re: Poss OT? Eaglemoss model-magazines - problems

Yeah, I agree that there's not really much there that we didn't already get from other sources. Some of the behind the scenes info is nice, though. I'm really only getting them for the models, the magazines are just a bonus.

I want them to do a Luna-class and a Vesta-class though! Those would be extremely popular, I think. (More exciting than a friggin' Nova-class anyway.)

.
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Old February 13 2014, 07:23 AM   #5
SicOne
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Re: Poss OT? Eaglemoss model-magazines - problems

If I'm not mistaken, there is supposed to be a run of 70 ships, of which we only know what classes the first batch of 35 is. Could they be doing a Luna and Vesta in the second batch?
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