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Old July 1 2013, 04:17 AM   #121
Santa Kang
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Re: creepy encounters with cashiers

sonak wrote: View Post
Nerys Myk wrote: View Post
I was often tempted to say "Fuckyouverymuch" to see if the customer would notice the difference.

Never did of course. I'm just not the type.

The age of cell phone made getting the customers attention more difficult. I can remember trying everything short of slapping them to let a customer that they needed to pay or to give them change. And of course the next customer in line is usually slowly fuming at having to wait.


sonak wrote:
right, because expecting politeness is a tool of the Man, meant to keep the proletariat down. I would have been totally cool with rudeness from my six-figure salaried doctor.
How is using your first name, if the company requires it, impolite? No one knows your preferences. So they have to follow the company guidelines.

if that were the case, that would be one thing(although a stupid policy), but it doesn't apply to my situation. I've been to that store and others in the chain before, and other cashiers haven't done that.

So it's either an over-friendly cashier who didn't realize she was being a little rude, or she just didn't care. I think, from her demeanor, that she was just friendly, but it was still irritating. And that's not getting into her commenting on my purchase.
Your situation was so far up the page, I didn't even recall it. You quoted Mike Farley and I responded with that post as the sole context.
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Old July 1 2013, 11:03 AM   #122
MacLeod
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Re: creepy encounters with cashiers

Nerys Myk wrote: View Post
I was often tempted to say "Fuckyouverymuch" to see if the customer would notice the difference.

Never did of course. I'm just not the type.

The age of cell phone made getting the customers attention more difficult. I can remember trying everything short of slapping them to let a customer that they needed to pay or to give them change. And of course the next customer in line is usually slowly fuming at having to wait.


sonak wrote:
right, because expecting politeness is a tool of the Man, meant to keep the proletariat down. I would have been totally cool with rudeness from my six-figure salaried doctor.
How is using your first name, if the company requires it, impolite? No one knows your preferences. So they have to follow the company guidelines.
You now the irony is if the cashier was on the phone the customer would be fuming that the cashier wasn't giving them their full attention. It works both ways, unlesss that phone call is a matter of life and death (which it isn't or you wouldn't be shopping) call them back.
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Last edited by MacLeod; July 1 2013 at 11:55 AM.
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Old July 1 2013, 03:56 PM   #123
Avalon
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Re: creepy encounters with cashiers

^^^ I worked at a major retailer last year. We had this one customer who decided I was his personal shopper or something -- he kept asking me questions (which is fine) and then ordering me to put the stuff he wanted in his cart (that's not how it works, buddy). After the first item, he answered a phone call ("I have to take this") and stayed on the phone for the rest of the visit. (Didn't stop him from insisting I help him with everything, though.) When we got to the register, he totally ignored the poor cashier and she and I had to resort to yelling at him to tell him his card had been declined -- he'd turned his back to her as he carried on his phone conversation. Incredibly rude and entitled.
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Old July 1 2013, 04:11 PM   #124
YJAGG
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Re: creepy encounters with cashiers

maybe they flirting with you ? A few weeks back I had a Walmart cashier - comment on almost everything, I bought, she saw the dog food and proceeded to tell me about her rescues, when she got to sewing pattern and asked if sew, I lied -I was then a bit of a jerk and told her I am in hurry, raport builidng is not done at the cashier line -
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Old July 2 2013, 01:55 AM   #125
sonak
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Re: creepy encounters with cashiers

YJAGG wrote: View Post
maybe they flirting with you ? A few weeks back I had a Walmart cashier - comment on almost everything, I bought, she saw the dog food and proceeded to tell me about her rescues, when she got to sewing pattern and asked if sew, I lied -I was then a bit of a jerk and told her I am in hurry, raport builidng is not done at the cashier line -


I like this
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Old July 3 2013, 12:36 PM   #126
MacLeod
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Re: creepy encounters with cashiers

Came across this news story

Cashier refuses to serve customer who is on mobile phone.

http://www.bbc.co.uk/news/business-23158579

Now whilst i think it was wrong to refuse the customer service, I would say that the customer was being rude by not giving the cashier their full attention. If the roles had been reversed and the Cashier was on the phone, the customer would likely consider the cashier rude. It works both ways.
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Old July 3 2013, 12:50 PM   #127
The Festivus Awakens
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Re: creepy encounters with cashiers

MacLeod wrote: View Post
Came across this news story

Cashier refuses to serve customer who is on mobile phone.

http://www.bbc.co.uk/news/business-23158579

Now whilst i think it was wrong to refuse the customer service, I would say that the customer was being rude by not giving the cashier their full attention. If the roles had been reversed and the Cashier was on the phone, the customer would likely consider the cashier rude. It works both ways.
While both examples would certainly be rude (especially if the customer is ignoring the cashier in favor of paying attention to the call) excepting some emergency, if you're trying to suggest that there's some equivalency in rudeness between an employee talking on a cellphone during work hours and a customer doing so while shopping, then there's no comparison at all. The customer is not obligated to do anything, it's simply polite to do so. The employee is obligated to serve the customer, however, barring some kind of abusive behavior, and for them to take personal calls at the expense of helping the customer would be totally out of line.
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Old July 3 2013, 12:57 PM   #128
Pingfah
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Re: creepy encounters with cashiers

There's no need for customers to give cashiers their full attention. If they are holding up the line by not expediting their business then that's out of order, otherwise cashiers have no reasonable expectations of having a customer's full attention.

I don't even think it is impolite really, it's a functional transaction, not a social club.
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Old July 3 2013, 01:32 PM   #129
MacLeod
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Re: creepy encounters with cashiers

It's not an unreasnable expectation for you to give another human your full attention when they are providing you with a service. Be it in a shop, bank, restaurant etc...

It's simply good manners. If you must take a phone call/make one whilst you are at the point of service, 99% most of the times a simple "Exucse me but I have to take this call" or something similar will suffice. It shows you are acknowledging the person in front of you not ignoring them.
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Old July 3 2013, 01:40 PM   #130
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Re: creepy encounters with cashiers

Why should it matter to a cashier whether they are being payed attention to or not if such attention is not actually required to complete the transaction?

Why isn't it considered rude to take somebody away from their personal business when there is no need to?
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Old July 3 2013, 01:57 PM   #131
Lumos Ziyal
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Re: creepy encounters with cashiers

Sometimes the cashier has a question and therefore does need the attention of the customer. They shouldn't have to compete with someone on the other end of a phone call to get it.
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Old July 3 2013, 02:02 PM   #132
Pingfah
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Re: creepy encounters with cashiers

As long as you are paying enough attention to see if a problem has occurred, I don't see the issue.

You don't need to end a phone call just to keep one eye on what is going on.
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Old July 3 2013, 02:05 PM   #133
MacLeod
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Re: creepy encounters with cashiers

Pingfah wrote: View Post
Why should it matter to a cashier whether they are being payed attention to or not if such attention is not actually required to complete the transaction?

Why isn't it considered rude to take somebody away from their personal business when there is no need to?
Then why should it matter to the customer if the assistant doesn't give them their full attention? Customers expect quite rightly that the person assisting them gives them their full attention. It's not unreasonable that the asssitant would expect the same curtesy.

If she didn't want to interact with an asssitant, we have these marvellous devices now in the big supermarkets they are called self-scan checkouts. You can use them to your hearts content with minimal interaction with an assistant.



Tora Ziyal wrote: View Post
Sometimes the cashier has a question and therefore does need the attention of the customer. They shouldn't have to compete with someone on the other end of a phone call to get it.
Agreed,

highlighting that an item is on a BOGOF deal or that a bigger size is actually cheaper at the moment, or checking if you accidently picked up say 2 of the same paper.
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Old July 3 2013, 02:08 PM   #134
Pingfah
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Re: creepy encounters with cashiers

MacLeod wrote: View Post
Pingfah wrote: View Post
Why should it matter to a cashier whether they are being payed attention to or not if such attention is not actually required to complete the transaction?

Why isn't it considered rude to take somebody away from their personal business when there is no need to?
Then why should it matter to the customer if the assistant doesn't give them their full attention? Customers expect quite rightly that the person assisting them gives them their full attention. It's not unreasonable that the asssitant would expect the same curtesy.
Perhaps you don't understand the concept of being employed to do a job, versus that of being a customer somebody is employed to serve?
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Old July 3 2013, 02:16 PM   #135
MacLeod
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Re: creepy encounters with cashiers

Oh I fully understand, it's just that I was brought up with good manners and feel it is only right to give my attention to the person serving me.
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