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Old June 21 2014, 11:37 PM   #1261
Ethros
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Re: Star Trek: Starships Model/Magazine Subscription

So... nearly 11 weeks ago on April 7 I placed an order on the site for the Voyager & Defiant models. Only five days later I received a package which pleased me with their speedy service, but it only had Voyager in it; no Defiant. I figured they'd send it separate at a later date, waited and waited.
Weeks went by and I had to call them to see what the issue was. They were confused as it was instock so they said they'd send it again... 3 weeks later, today, I receive a package. "Ah finally, at last it is here" I think. Open it up... Voyager. Which I already have. Still no Defiant. 11 weeks later.



Fuck me.
I know some of you on here had warned me against ordering on the website, but Jesus I can't believe how incompetent these guys are.
Now I'm gonna have to wait till Monday, mess around calling them again (last time I was on hold for aaaaages) and then what, wait another month or so for something to show up? Hopefully the right one? And if they think I'm wasting my time sending this 2nd Voyager one back they can get stuffed. I'm gonna rip them to shreds when I get through to them. Especially when I was charged for both of them on my credit card like two months ago.

Piss poor.
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Old June 22 2014, 11:49 AM   #1262
Yanks
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Re: Star Trek: Starships Model/Magazine Subscription

Ethros wrote: View Post
So... nearly 11 weeks ago on April 7 I placed an order on the site for the Voyager & Defiant models. Only five days later I received a package which pleased me with their speedy service, but it only had Voyager in it; no Defiant. I figured they'd send it separate at a later date, waited and waited.
Weeks went by and I had to call them to see what the issue was. They were confused as it was instock so they said they'd send it again... 3 weeks later, today, I receive a package. "Ah finally, at last it is here" I think. Open it up... Voyager. Which I already have. Still no Defiant. 11 weeks later.



Fuck me.
I know some of you on here had warned me against ordering on the website, but Jesus I can't believe how incompetent these guys are.
Now I'm gonna have to wait till Monday, mess around calling them again (last time I was on hold for aaaaages) and then what, wait another month or so for something to show up? Hopefully the right one? And if they think I'm wasting my time sending this 2nd Voyager one back they can get stuffed. I'm gonna rip them to shreds when I get through to them. Especially when I was charged for both of them on my credit card like two months ago.

Piss poor.
Wow. My experience with these guys is so totally opposite from yours.

Have you emailed them?
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Old June 22 2014, 04:29 PM   #1263
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Re: Star Trek: Starships Model/Magazine Subscription

Kevman7987 wrote: View Post
dudley wrote: View Post
There's no JJ Enterprise in the US yet because:

1. They never announced via email to US subscribers that it was coming.
2. I sincerely doubt they've managed to secure the rights to it for this territory.

There was never any guarantee that the Abramsverse ships would be coming to the US. Not that I've heard of, anyway.
But I want an official answer as to why. Is it because they did not manage to secure the rights for all territories or something else? How would they have secured the rights to those only in the UK? I wanted an official answer and hoped that someone here remembered something mentioned on Facebook or the website that I was unable to find. I sent an email to Eaglemoss, but all they will say is that they don't have an official release date yet either.

I did get a response regarding the 3-nacelle Enterprise-D however. They said that it is actually expected to be part of the 12th shipment and I should check my welcome letter. My letter states states it should come with the 10th shipment, but I will wait to send them an angrily worded email in which I demand satisfaction until after others in the US start receiving theirs while mine remains unshipped.
While it is possible that Eaglemoss did not get the rights to nuTrek for US distribution, perhaps due to overlap with Hot Wheels and other licensees, I'm hopeful that is not the case. Several US-based online resellers list the JJprise available for preorder. But I agree, a statement from Eaglemoss, one way or the other, would be welcome.

You're also right about the Future-EntD. All welcome letters have stated 10th shipment as does their current web site.
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Old June 22 2014, 05:13 PM   #1264
Ethros
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Re: Star Trek: Starships Model/Magazine Subscription

Yanks wrote: View Post
Wow. My experience with these guys is so totally opposite from yours.

Have you emailed them?
Nah I'll wait till Monday and call them, actually speak to somebody. Not like they're gonna answer or reply on a Sunday is it. Although I'm looking forward to being on hold for 30 minutes again waiting to get through.
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Old June 24 2014, 10:25 PM   #1265
Toxteth O´Grady
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Re: Star Trek: Starships Model/Magazine Subscription

So I decided to put the Stargazer on my desk at work. Now I feel just like Picard with his Constellation-class model in his ready room.

Wouldn't it be cool if they put out models based on semi-canon things, like the Daedalus-class and the Enterprise ring-ship? We've seen models or pictures of these things on-screen, but never a real ship. I say, if they run out of ships and they still want to do it, I'd gladly continue my subscription.
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Old June 24 2014, 11:37 PM   #1266
Tarheel
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Re: Star Trek: Starships Model/Magazine Subscription

Today I received issue #8 (Excelsior) and #9 (Defiant). Up until now, all of my issues have not displayed the issue number on the front cover. However issue #8 arrived with the number (and pricing) on the cover. Oddly, issue #9 has no number. Now my OCD is acting up!

Above the number is "Fortnightly", a word that is rarely used in the US. Therefore I believe that the difference is UK vs US editions. Or maybe it was removed in later printings for retail purposes.

What's even MORE annoying is the typo on the cover of issue #8, which classifies the Excelsior as a "Celsior" class ship.
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Old June 25 2014, 12:11 AM   #1267
Yanks
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Re: Star Trek: Starships Model/Magazine Subscription

Ethros wrote: View Post
Yanks wrote: View Post
Wow. My experience with these guys is so totally opposite from yours.

Have you emailed them?
Nah I'll wait till Monday and call them, actually speak to somebody. Not like they're gonna answer or reply on a Sunday is it. Although I'm looking forward to being on hold for 30 minutes again waiting to get through.
I emailed on a Saturday and got a response on Sunday (believe it or not).

Hope you got through and got things resolved.
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Old June 25 2014, 08:19 AM   #1268
mswood
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Re: Star Trek: Starships Model/Magazine Subscription

So far I have been lucky, I just placed my third special order (various duplicates I wanted), and to date I have had no issues. Called several times, usually had no waiting period at all, once it was 5 minutes), from changing mailing address, changing billing information, adding binders.

The only issue I ever had was a lack of email confirmation of originally subscribing. So after that I have stuck to contacting them through their Facebook account or by calling them.

Ill let you know if I have problems getting a duplicate Akira, one of five I just ordered.
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Old June 25 2014, 09:52 PM   #1269
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Re: Star Trek: Starships Model/Magazine Subscription

So I picked up my copy of the Nebula class earlier and after the brilliance of the other ships, this is arguably the worst one I have purchased since the refit last year.

The aztecing is barely visible, unlike say the E-Ds aztecing under normal light and what is going on with the nacelle struts, they're nothing like the struts of the CGI model in the magazine. Plus had to break open the super glue as the little piece of plastic for the stand is shite and was rather wobbly!

I think I've rather been spoiled with my other thirteen models.
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Old June 26 2014, 04:23 AM   #1270
mswood
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Re: Star Trek: Starships Model/Magazine Subscription

Anyone in the US getting their shipments faster. My normal subscription order was charged on Thursday my shipment got in Tuesday. Mine usually take a solid three weeks this was like 4 5 days I couldn't believe it.
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Old June 26 2014, 11:26 AM   #1271
judge alba
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Re: Star Trek: Starships Model/Magazine Subscription

i'm getting my first ships in around 21 days.. looking forwards to them
though i am a bit nervous about how they will look seeing the posts here but i shall see
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Old June 26 2014, 12:04 PM   #1272
Dimesdan
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Re: Star Trek: Starships Model/Magazine Subscription

judge alba wrote: View Post
i'm getting my first ships in around 21 days.. looking forwards to them
though i am a bit nervous about how they will look seeing the posts here but i shall see
To be honest, they're fine, given how many they make (probably around the tens of thousands mark) of course a few might be off, but on the whole, they're brilliantly put together, all the ones I own look pretty damn good (even with that rather strange look on the Nebula class on it's nacelles) so I wouldn't worry.

And for a tenner each in pound sterling, they're very good value for money.
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Old June 26 2014, 02:35 PM   #1273
137th Gebirg
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Re: Star Trek: Starships Model/Magazine Subscription

mswood wrote: View Post
Anyone in the US getting their shipments faster. My normal subscription order was charged on Thursday my shipment got in Tuesday. Mine usually take a solid three weeks this was like 4 5 days I couldn't believe it.
I don't think I'm getting them any faster than before, but I did notice that that they changed their billing cycle so that the charge doesn't show up on the credit card until a couple days before actually receiving what was being sent, as opposed to 2-3 weeks ahead of shipment. In the grand scheme of things, there is really no difference, but psychologically, it doesn't feel as shifty. That was the only complaint I had about the subscription until they fixed it. Now, all is well with the world.
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Old June 28 2014, 02:42 AM   #1274
Dac
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Re: Star Trek: Starships Model/Magazine Subscription

Dimesdan wrote: View Post
So I picked up my copy of the Nebula class earlier and after the brilliance of the other ships, this is arguably the worst one I have purchased since the refit last year.

The aztecing is barely visible, unlike say the E-Ds aztecing under normal light and what is going on with the nacelle struts, they're nothing like the struts of the CGI model in the magazine. Plus had to break open the super glue as the little piece of plastic for the stand is shite and was rather wobbly!

I think I've rather been spoiled with my other thirteen models.

Damn. I gotta say, I really like my Nebula class. Yes, the Aztecing is subtle, but I think the specular hits are stronger with it. The QC was a tad poor on mine though, had to pry off the sensor pod and port nacelle to get them straight. The pod was easy but the nacelle took an awful lot of careful prying to get off without breaking the pylon. Managed to do it though, and now everything is as close to straight as possible.

You're right with the stand though, it is a piece of shit compared to all the others when it comes to fitting in the base.
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Old June 29 2014, 02:45 AM   #1275
Mr Pointy Ears
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Re: Star Trek: Starships Model/Magazine Subscription

placed an order for DS9 and getting it in 2 weeks time.
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