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Old January 1 2013, 04:41 PM   #1
Shazam!
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Amazon query

I had an Amazon gift voucher so I ordered something at £37.50. That amount was debited from my gift voucher as my balance is the remainder of the voucher.

However, I have this message against my order:

Delivery estimate: We need a little more time to provide you with a good estimate. We'll notify you via e-mail as soon as we have an estimated delivery date.

If I go and look for the item in the Amazon store (as though I was buying it for the first time) it says it is out-of-stock but also the price has risen significantly.

Now, will Amazon honour my original ordering price (again, it has debited) or will I be expected to make up the difference?
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Old January 1 2013, 04:53 PM   #2
Starbreaker
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Re: Amazon query

Whatever you paid for it when you checked out is all you will have to pay. It's likely out of stock because you bought the last one.
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Old January 1 2013, 05:14 PM   #3
Shazam!
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Re: Amazon query

Cool. The new price is close to double!
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Old January 3 2013, 09:57 PM   #4
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Re: Amazon query

Starbreaker wrote: View Post
Whatever you paid for it when you checked out is all you will have to pay. It's likely out of stock because you bought the last one.
Exactly. Whatever the price was when you bought it, it is now locked in.

I frequently see prices go up and down. One example is the collector's edition of Tales of Beedle the Bard. At one time, you could get it for $95. Now, it's over three times that price.

In fact, while checking on it, it went from $315 up to $327.88 between the time when I searched and when I clicked on the product listing info.

I have things saved in my cart, or in the wishlist. I see it happen all the time where there's a message saying the price on this has gone up or down since it was added.

But as long as you've locked in the price, which you have, you've nothing to worry about.
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Old January 3 2013, 10:10 PM   #5
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Re: Amazon query

Starbreaker wrote: View Post
Whatever you paid for it when you checked out is all you will have to pay. It's likely out of stock because you bought the last one.

Strictly speaking that's not true. They can't increase the price but they can decrease the price. Though that generally only happens on pre-orders.
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Old January 5 2013, 02:26 PM   #6
Rhubarbodendron
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Re: Amazon query

Shazam, in their help index there is a link to a help-chat where you can talk with a real person. I've tried that recently because of a lost shipment. They are very nice and helpful. I recommend you try that.
Go to customer help http://www.amazon.co.uk/gp/help/customer/display.html (this is the British link. If you ordered from amazon in the US replace the co.uk by com, for other countries use your respective country code) and there on the right side of the page you'll find a section 'self service' with a yellow field saying 'contact us'.
After having clicked it, you will be asked to log on with your email address and password. Next you get shown a list of your recent purchases where you chose the item in question. Next you chose the nature of the problem from a drop down menu. At the bottom of the page you then get 3 options: contact by email, by telephone and by chat. If you pick chat, you'll be connected to their help team.


Even if you get charged a different price (which I think unlikely as they already charged you and then don't charge twice unless by mistake), you can always return the item and get a refund.
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Last edited by Rhubarbodendron; January 5 2013 at 02:37 PM.
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Old January 5 2013, 02:51 PM   #7
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Re: Amazon query

Cool. It still says it's out of stock so I might give that chat thing a whirl. Ta!
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Old January 5 2013, 11:19 PM   #8
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Re: Amazon query

you're welcome Good luck!
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