Star Trek: The Next Generation Blu-ray Audio Issues - Page 5

MikeS · August 4 2012, 07:47 PM

Pindar wrote:

Amazon UK have updated their statement.

Item Under Review

This product is not currently offered by Amazon.co.uk because a customer recently told us that the item he or she received was not as described.
We are working to resolve this as quickly as possible.
Technical Issues with this Product
The manufacturer has confirmed the following technical issues with this product. The sound has been incorrectly mapped on some episodes of Star Trek: The Next Generation - Season One on Blu-ray. This error will impact customers using a 7.1 or 5.1 Surround Sound environment. Until corrected discs are available, we have removed the product from sale. We are working to resolve this and will be contacting customers who have previously purchased this title from Amazon.co.uk.

So I guess this means Amazon will be contacting those of us who got it from them soon.

I am so glad I held off buying this. Roll-on September!

picard_2305 · August 5 2012, 11:28 PM

Pindar

Have you decided whether you are going to wait for the UK European replacement announcement or going for the States one?

I am thinking of waiting as I have been assured by trekcore that CBS is working on a European replacement programme. And he has advised me to wait.

What are others in the the UK doing?

Jefferies · August 6 2012, 06:20 AM

picard_2305 wrote:

Pindar

Have you decided whether you are going to wait for the UK European replacement announcement or going for the States one?

I am thinking of waiting as I have been assured by trekcore that CBS is working on a European replacement programme. And he has advised me to wait.

What are others in the the UK doing?

Waiting for an official announcement. Even if it takes another week or so for them to get a replacement scheme started you will probably still end up getting the discs faster if they are sent from the UK.

picard_2305 · August 6 2012, 05:27 PM

Play are not doing the same as Amazon, apparently no one has comented on the problems to Play.com.

They said my only option was to get refund and buy it at later date.

Anyone in UK getting a refund or are they just holding on for the official announcement. And how long will it be till that announcement comes?

Pindar · August 7 2012, 01:25 AM

As Amaon have yet to email me I have sent my details off to America.

picard_2305 · August 7 2012, 07:57 AM

I found telephone numbe numbe for paramount Home Entertainment UK, was going to call them up to get further information next.

picard_2305 · August 7 2012, 08:01 AM

I mean I was reading boards and found the PHE UK number. Want to give this a try first. Tried to get further information from states but got same automated reply.

LOKAI of CHERON · August 7 2012, 10:21 AM

picard_2305 wrote:

I mean I was reading boards and found the PHE UK number. Want to give this a try first. Tried to get further information from states but got same automated reply.

Please keep us updated, picard_2305 - I'm now becoming more than a little concerned reference an EU announcement.

NewHorizon · August 7 2012, 04:21 PM

A question for anyone who has emailed their information to those handling the disc replacement. When you emailed your information, did you get a confirmation email back? I'm just wondering if I can expect one or if I am to assume they received it.

cbspock · August 7 2012, 05:54 PM

NewHorizon wrote:

A question for anyone who has emailed their information to those handling the disc replacement. When you emailed your information, did you get a confirmation email back? I'm just wondering if I can expect one or if I am to assume they received it.

I havent so far.

-Chris

picard_2305 · August 7 2012, 05:54 PM

LOKAI of CHERON wrote:

picard_2305 wrote:

I mean I was reading boards and found the PHE UK number. Want to give this a try first. Tried to get further information from states but got same automated reply.

Please keep us updated, picard_2305 - I'm now becoming more than a little concerned reference an EU announcement.

Well got email address and emailed them, I was told I wil get an answer as soon as. have been told that something is in the works by trekcore. I will wait

LOKAI of CHERON · August 7 2012, 07:25 PM

picard_2305 wrote:

LOKAI of CHERON wrote:

picard_2305 wrote:

I mean I was reading boards and found the PHE UK number. Want to give this a try first. Tried to get further information from states but got same automated reply.

Please keep us updated, picard_2305 - I'm now becoming more than a little concerned reference an EU announcement.

Well got email address and emailed them, I was told I wil get an answer as soon as. have been told that something is in the works by trekcore. I will wait

OK, cheers for that!

picard_2305 · August 8 2012, 09:05 AM

LOKAI of CHERON wrote:

picard_2305 wrote:

LOKAI of CHERON wrote:

Please keep us updated, picard_2305 - I'm now becoming more than a little concerned reference an EU announcement.

Well got email address and emailed them, I was told I wil get an answer as soon as. have been told that something is in the works by trekcore. I will wait

OK, cheers for that!

Still no reply. I will give it till Fri then try them again. Lokai are you going to get them from States or holding off for the EU announcment still. I have been advised that be best to wait. For all we know they are prob waiting for Aerican programme to start before the EU one. I have been informed that CBS are working on an EU plan.

LOKAI of CHERON · August 8 2012, 03:05 PM

picard_2305 wrote:

LOKAI of CHERON wrote:

picard_2305 wrote:

Well got email address and emailed them, I was told I wil get an answer as soon as. have been told that something is in the works by trekcore. I will wait

OK, cheers for that!

Still no reply. I will give it till Fri then try them again. Lokai are you going to get them from States or holding off for the EU announcment still. I have been advised that be best to wait. For all we know they are prob waiting for Aerican programme to start before the EU one. I have been informed that CBS are working on an EU plan.

Still waiting for the EU announcement!

picard_2305 · August 8 2012, 05:28 PM

Good news for the UK European fans, I got this email today.

Dear Neill,

Thank you for your e-mail.

We have discovered an anomaly in the English 7.1 DTS Master Audio track in our Star Trek: The Next Generation Season 1 Blu-ray Box set. There are some episodes that inadvertently had their front channel designations incorrectly mapped, resulting in an undesired playback experience when listening to them in a 7.1 or 5.1 Surround Sound environment. In addition, we have taken this opportunity to correct a few minor issues that were found on other episodes.

We are quickly working to remedy the situation by recalling affected product and replacing it. Corrected versions can be identified by the appearance of a red Delta on the spine and will contain barcode no: 5051368241838 for ease of identification. If you purchased the box set prior to the recall, this will be replaced and will be made available free of charge. Please email stng@sonydadc.com for details regarding the replacement program. You may also call 01992 657 739 Monday-Friday between 9:00 a.m. and 5:30 p.m.

We strive to provide our fans the best Blu-ray experience possible and sincerely apologise for this inconvenience.

Lisa Moyes | Senior Brand Manager
Paramount Home Entertainment (UK)

T: 0203 184 2478 | M: 07747 765 484

August 5 2012, 11:28 PM	#62
picard_2305 Lieutenant Junior Grade Location: Newtownabbey, Northern Ireland	Re: Star Trek: The Next Generation Blu-ray Audio Issues Pindar Have you decided whether you are going to wait for the UK European replacement announcement or going for the States one? I am thinking of waiting as I have been assured by trekcore that CBS is working on a European replacement programme. And he has advised me to wait. What are others in the the UK doing?

August 6 2012, 05:27 PM	#64
picard_2305 Lieutenant Junior Grade Location: Newtownabbey, Northern Ireland	Re: Star Trek: The Next Generation Blu-ray Audio Issues Play are not doing the same as Amazon, apparently no one has comented on the problems to Play.com. They said my only option was to get refund and buy it at later date. Anyone in UK getting a refund or are they just holding on for the official announcement. And how long will it be till that announcement comes?

August 7 2012, 01:25 AM	#65
Pindar Rear Admiral Location: 76 Totters Lane	Re: Star Trek: The Next Generation Blu-ray Audio Issues As Amaon have yet to email me I have sent my details off to America.

August 7 2012, 07:57 AM	#66
picard_2305 Lieutenant Junior Grade Location: Newtownabbey, Northern Ireland	Re: Star Trek: The Next Generation Blu-ray Audio Issues I found telephone numbe numbe for paramount Home Entertainment UK, was going to call them up to get further information next.

August 7 2012, 08:01 AM	#67
picard_2305 Lieutenant Junior Grade Location: Newtownabbey, Northern Ireland	Re: Star Trek: The Next Generation Blu-ray Audio Issues I mean I was reading boards and found the PHE UK number. Want to give this a try first. Tried to get further information from states but got same automated reply.

STAR TREK

CSI

ABOUT US

August 7 2012, 04:21 PM	#69
NewHorizon Commander	Re: Star Trek: The Next Generation Blu-ray Audio Issues A question for anyone who has emailed their information to those handling the disc replacement. When you emailed your information, did you get a confirmation email back? I'm just wondering if I can expect one or if I am to assume they received it.

August 8 2012, 05:28 PM	#75
picard_2305 Lieutenant Junior Grade Location: Newtownabbey, Northern Ireland	Re: Star Trek: The Next Generation Blu-ray Audio Issues Good news for the UK European fans, I got this email today. Dear Neill, Thank you for your e-mail. We have discovered an anomaly in the English 7.1 DTS Master Audio track in our Star Trek: The Next Generation Season 1 Blu-ray Box set. There are some episodes that inadvertently had their front channel designations incorrectly mapped, resulting in an undesired playback experience when listening to them in a 7.1 or 5.1 Surround Sound environment. In addition, we have taken this opportunity to correct a few minor issues that were found on other episodes. We are quickly working to remedy the situation by recalling affected product and replacing it. Corrected versions can be identified by the appearance of a red Delta on the spine and will contain barcode no: 5051368241838 for ease of identification. If you purchased the box set prior to the recall, this will be replaced and will be made available free of charge. Please email stng@sonydadc.com for details regarding the replacement program. You may also call 01992 657 739 Monday-Friday between 9:00 a.m. and 5:30 p.m. We strive to provide our fans the best Blu-ray experience possible and sincerely apologise for this inconvenience. Lisa Moyes \| Senior Brand Manager Paramount Home Entertainment (UK) T: 0203 184 2478 \| M: 07747 765 484