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Go Back   The Trek BBS > Star Trek TV Series > The Next Generation

The Next Generation All Good Things come to an end...but not here.

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Old July 30 2012, 08:22 PM   #4546
Maxwell Everett
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Re: The OFFICIAL STNG-R general discussion thread!

BriGuy wrote: View Post

Excellent. I just sent an email.

This information merits being highlighted - front-paged, maybe even its own thread so noone misses it.

Having the two so-called "official" threads here gets confusing.
If you call them, you'll only be on hold for a few minutes, then you can give them your name, address, phone and email. They'll ask you for a serial number on the inside of disc one... it starts with the letters SL, so write it down beforehand if it's difficult to see.

I called, gave them the info, easy as pie... discs are on their way after August 10th. Thank you, CBS Home Video!
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Old July 30 2012, 08:33 PM   #4547
Harvey
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Re: The OFFICIAL STNG-R general discussion thread!

I emailed them. If it takes longer than 48 hours, I'll just call, but I do my best to avoid phone conversations at all costs.
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Old July 30 2012, 08:44 PM   #4548
BriGuy
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Re: The OFFICIAL STNG-R general discussion thread!

Maxwell Everett wrote: View Post
BriGuy wrote: View Post

Excellent. I just sent an email.

This information merits being highlighted - front-paged, maybe even its own thread so noone misses it.

Having the two so-called "official" threads here gets confusing.
If you call them, you'll only be on hold for a few minutes, then you can give them your name, address, phone and email. They'll ask you for a serial number on the inside of disc one... it starts with the letters SL, so write it down beforehand if it's difficult to see.

I called, gave them the info, easy as pie... discs are on their way after August 10th. Thank you, CBS Home Video!
I sent an email but haven't gotten a response yet.

Sounds like calling is the better way to go, as it gets you on "the list" to have replacements sent out.

Nice that they're not requiring the defective discs to be sent back. Guess if you can give them that number, that's all the proof they need to know you bought it legitimately and are entitled to a replacement.
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Old July 30 2012, 09:33 PM   #4549
LastRideOut
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Re: The OFFICIAL STNG-R general discussion thread!

My replacements are being sent out after the 10th of August. Coolio! That was a fast response on the part of CBS and company.
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Old July 30 2012, 09:47 PM   #4550
Kinggodzillak
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Re: The OFFICIAL STNG-R general discussion thread!

Good to see they're putting it right, but what about for those of us not in the US?
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Old July 30 2012, 09:52 PM   #4551
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Re: The OFFICIAL STNG-R general discussion thread!

Enterprise is Great wrote: View Post
http://www.tvshowsondvd.com/news/Sta...lacement/17303

CBS Home Video has just issued a statement regarding the audio issues some consumers reported after watching their season 1 Blu-ray set:


Dear Star Trek Fans,

We have discovered an anomaly in the English 7.1 DTS Master Audio track in our Star Trek: The Next Generation Season 1 Blu-ray Box set. There are some episodes that inadvertently had their front channel designations incorrectly mapped, resulting in an undesired playback experience when listening to them in a 7.1 or 5.1 Surround Sound environment.

We are quickly working to remedy the situation. Replacement discs (Disc 1, 3 and 4) will be made available free of charge. Please email phe.stng@bydeluxe.com for details regarding the replacement program. You may also call 877-DELUXE6 (877-335-8936) between 8am to 6pm Pacific, Monday-Friday.

We strive to provide our fans the best Blu-ray experience possible and sincerely apologize for this inconvenience.
Will they also respond to people who purchased in Europe? Got my copy at Amazon UK and I live in England. Or maybe there will be a seperate replacement scheme for us over here?
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Old July 30 2012, 09:52 PM   #4552
Maxwell Everett
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Re: The OFFICIAL STNG-R general discussion thread!

Kinggodzillak wrote: View Post
Good to see they're putting it right, but what about for those of us not in the US?
Try calling them anyway and ask. Or write to the email address.
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Old July 30 2012, 09:57 PM   #4553
Ar-Pharazon
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Re: The OFFICIAL STNG-R general discussion thread!

Harvey wrote: View Post
I emailed them. If it takes longer than 48 hours, I'll just call, but I do my best to avoid phone conversations at all costs.
Smart man.
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Old July 30 2012, 10:02 PM   #4554
Harvey
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Re: The OFFICIAL STNG-R general discussion thread!

That, or lazy and socially awkward.
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Old July 30 2012, 10:05 PM   #4555
Pindar
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Re: The OFFICIAL STNG-R general discussion thread!

It says on the startrek.com site that international instructions will be forthcoming.

http://www.startrek.com/article/tng-blu-ray-audio-fix

I am encouraged by how easy it sounds for the American returns.
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Old July 30 2012, 10:15 PM   #4556
Ar-Pharazon
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Re: The OFFICIAL STNG-R general discussion thread!

Harvey wrote: View Post
That, or lazy and socially awkward.
Since I don't like being on the phone either, very possible.

Well, about 4 minutes on hold, gave them my info, 5 business days after Aug.10. We'll see how it goes.
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Old July 30 2012, 11:29 PM   #4557
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Re: The OFFICIAL STNG-R general discussion thread!

I assume when you get the replacement discs they'll also ship a SASE for returning the defective discs. It'd be (sort of) cool if they let you keep them, but...
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Old July 31 2012, 12:16 AM   #4558
Ar-Pharazon
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Re: The OFFICIAL STNG-R general discussion thread!

Trekker4747 wrote: View Post
I assume when you get the replacement discs they'll also ship a SASE for returning the defective discs. It'd be (sort of) cool if they let you keep them, but...
I'm kinda surprised they didn't want us to send the defective ones back first.

Not sure what good it would be keeping the bad ones.
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“Well, It’d be the 19th century for me, one of Napoleon’s marshals.
The chance to march across Europe with the greatest general of all time and kill Belgians” - (White Hole).
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Old July 31 2012, 01:03 AM   #4559
NewHorizon
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Re: The OFFICIAL STNG-R general discussion thread!

Ar-Pharazon wrote: View Post
Trekker4747 wrote: View Post
I assume when you get the replacement discs they'll also ship a SASE for returning the defective discs. It'd be (sort of) cool if they let you keep them, but...
I'm kinda surprised they didn't want us to send the defective ones back first.

Not sure what good it would be keeping the bad ones.
I think it's just good customer service to avoid burdening the customer with sending back the defective discs. I think they must be well aware of how bad this looks...the less hassle for the customer the better. I'm sure they don't need any more defective discs either. lol
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Old July 31 2012, 01:24 AM   #4560
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Re: The OFFICIAL STNG-R general discussion thread!

Ar-Pharazon wrote: View Post
Trekker4747 wrote: View Post
I assume when you get the replacement discs they'll also ship a SASE for returning the defective discs. It'd be (sort of) cool if they let you keep them, but...
I'm kinda surprised they didn't want us to send the defective ones back first.

Not sure what good it would be keeping the bad ones.
Maybe they're hoping that people will repurpose them and avoid saddling CBS with recycling the disks.
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