Last week, I reactivated my membership after putting it on hold for a few months. All of my 400 physical discs and 20 instant titles were gone from the website queue, but they still had the titles stored somewhere. They were able to mail me the next two discs from where I left off the next business day. I called customer service about getting access to the queue, and they said that it would take about a day to get all of my titles loaded. They underestimated a little, but I am thankful to have my queue back after seven days. It beats rebuilding the list from scratch.
I really, really like the condensing of TV series on Netflix, and I hope all of the instant TV shows do this. When I'm browsing for recommendations or navigating through my online queue, it's much better to have one title instead of multiple titles. It does mask the fact that some seasons have a very limited sampling on some shows, but that beats offering nothing on instant from those seasons.
April 9 2011, 04:02 PM
