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Old Today, 03:56 AM   #1
Flying Spaghetti Monster
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question about returning items

my friend has a question..
You buy a small laptop at best buy, and after the 14 day tmeframe to return the item, some of the keys stop working. but if he bought the same laptop again, and simply puts the old one in the box and returns (for refund) that using the new receipt (but keeping the new laptop) could they possibly find out? I told him there are probably serial numbers and the like, and that's not how the return policy is supposed to work. Thoughts?
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Old Today, 04:04 AM   #2
teacake
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Re: question about returning items

Serial numbers on the box?

The serial numbers are not going to tell them when you bought the lap top.

Make sure you get actual money back before you do it other than store credit.
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Old Today, 04:09 AM   #3
Tosk
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Re: question about returning items

Surely there's no need for dishonesty...can Best Buy (or the manufacturer) really deny replacement for a faulty product after only 14 days? If so, your consumer protection laws are effed.
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Old Today, 04:25 AM   #4
Flying Spaghetti Monster
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Re: question about returning items

The manufacturer told him to ship it back and they'd try to fix it. But with non-working keys they might not be able to. He's only had it a few months. He wants to just return the old one to the store by buying the new one first and using the new receipt since the old receipt is more than two weeks old... in his mind he still bought the item
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Old Today, 09:08 AM   #5
CommishSleer
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Re: question about returning items

Flying Spaghetti Monster wrote: View Post
The manufacturer told him to ship it back and they'd try to fix it. But with non-working keys they might not be able to. He's only had it a few months. He wants to just return the old one to the store by buying the new one first and using the new receipt since the old receipt is more than two weeks old... in his mind he still bought the item
In Australia the law is one year consumer protection on goods no matter what the seller says. Surely there's an equivalent law in the US.
Why not send it back to the manufacturer like they said?

However if he wants to return it to the store, your friends gotta check whether they have the serial number on the receipt. I don't know about Best Buy but you've got to know the Returns people if he's going to try the old switcheroonie. If the returns people actually bother checking the problem then maybe they might check the serial number if one is printed on the receipt. I've found sometimes people check and sometimes they don't. He could ring up the store and say he wants to know if the serial number is on the receipt for insurance purposes. He's also gotta check whether the laptop model hasn't changed even slightly in the couple of months. It happens

When my laptop failed (under a year > 14 days) I took it back to the shop and they put it in for repair for me. Its harder for them to insist that you return it to the manufacturer yourself if you're in the returns line in the store complaining loudly about their faulty laptops.
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