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Old March 29 2010, 03:03 PM   #46
barnaclelapse
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Re: long waits on Netflix

Temis the Vorta wrote: View Post
Hi, anyone else experiencing aggravatingly long waits with some recent releases on Netflix? Such as, having The Hurt Locker and Inglorious Basterds long or very long waited since, well, whenever the frak it was that the DVDs were released (what, like a month or three now?)

I don't really pay attention to what I get when, so it hasn't been a big deal. I have over 200 DVDs queued up, so I'm always getting something, but it's annoying that Netflix is violating their own so-called policy...

Short Wait: This means we don’t have quite enough copies and the wait is usually less than 7 days.

Long Wait: This means there is a serious demand for the title and the wait is generally less than 14 days.

Very Long Wait: This means that there is extremely high demand, limited availability and/or a very long wait for this title. Usually the wait is less than 30 days, but could be longer if, for example, the movie is out of print or we are otherwise unable to secure additional copies.
A friend (who isn't a Netflix customer and tends to fly into an apoplectic rage at the mention of their name and keeps nagging me to dump them like a bad habit) that my problem is those 200+ DVDs. If I deleted everything except The Hurt Locker and Inglorious Basterds, I'd get them asap. But there's two problem with that:

1) My Netflix queue is a handy way of storing all the DVDs I want to watch. Sure, I could cut & paste the whole thing into a word doc or some such, and then filter them back onto the list one by one, but it seems so clumsy and annoying to have to do all that extra work. But more importantly,

2) If that's the way Netflix works, they are morons and it seriously makes me reconsider whether I want to continue to be a customer. Obviously, they need to change the way their system spits out DVDs to match their stated policy or change their policy and be honest about it, and make sure their policy is being applied fairly equally for all customers.

I've been happy with Netflix so far, but now my happiness is draining away towards indifference, soon to enter a "looking around for good competitors to jump ship to" phase...

Anyone want to chime in on a) is the problem actually the length of my queue or is Mr. Netflix Hater just making up shit again; b) any other strategies that can kick DVDs lose more quickly; or c) any other companies I should investigate that have a wide ranging library (some sample titles from my queue to show the necessary range of movies and TV series: Prehistoric Megastorms; The Cove; How Green Was My Valley; The Lovely Bones; Nero Wolfe) that they will deliver to my doorstep?
That drives me absolutely batshit crazy. My fiance has been wanting to see Inglorious Basterds for months now and almost doesn't believe me when I tell her that it still has a long wait on it.

I've been using Netflix and will never give up my membership, but that is the one consistent knock against them that I can think of.
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Old March 29 2010, 04:38 PM   #47
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Re: long waits on Netflix

I have 186 movies listed right now, I do what you do, it's just a handy way to do it. I might want to really watch 10 of them and my top 8 or so have had very long waits for awhile now.
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Old March 29 2010, 04:47 PM   #48
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Re: long waits on Netflix

Temis, in one of the Blockbuster Sucks threads, weren't you one of the ones championing Netflix in this regard? They had just signed a deal basically agreeing not to carry new releases from one of the companies (forget which one) for a month after release, and everyone said this wasn't a big deal. You now want new releases quickly? Believe i was told in that one that Netflix customers didn't care about new movies, and ones that did could just use RedBox...

Bash Blockbuster all you want, but this is an area I haven't really had much problem with my online rental service. And because they have physical locations (for now), if I occasionally DO want to see a movie that's stuck in the queue, i can take my mailer to the store instead of mailing it back, and swap it out for a movie there. Works well for new releases that might be slow, or just random older titles that there aren't a lot of...
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Old March 29 2010, 06:50 PM   #49
RobertScorpio
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Re: long waits on Netflix

Scout101 wrote: View Post
Temis, in one of the Blockbuster Sucks threads, weren't you one of the ones championing Netflix in this regard? They had just signed a deal basically agreeing not to carry new releases from one of the companies (forget which one) for a month after release, and everyone said this wasn't a big deal. You now want new releases quickly? Believe i was told in that one that Netflix customers didn't care about new movies, and ones that did could just use RedBox...

Bash Blockbuster all you want, but this is an area I haven't really had much problem with my online rental service. And because they have physical locations (for now), if I occasionally DO want to see a movie that's stuck in the queue, i can take my mailer to the store instead of mailing it back, and swap it out for a movie there. Works well for new releases that might be slow, or just random older titles that there aren't a lot of...
I like to spread the money around..I occaisionally get stuff via X360 (like new episodes of Batman/Brave Bold or Smallville)...then I use my Netflix streaming (via x360) or, sometimes, hard copies of Netflix (recently THE WINDS OF WAR)...If I have to see a new release so bad that I don't want to wait, I have a Blockbuster right down the street....

But without a doubt I use NETFLIX streaming more than all of the others combined...if new releases aren't that important to you, and you want to see movies that aren't even carried at some Blockbuster because they are old, then you can't be NETFLIX..

Rob
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Old March 29 2010, 07:38 PM   #50
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Re: long waits on Netflix

RoJoHen wrote: View Post
Hoser wrote: View Post
And yes, I know I'm being throttled, ever since I whipped through a season of 'The office' and 'Doctor Who' in a month....
I did the same thing with both of those shows, but I watched them instantly on my PS3, so Netflix didn't care.
Yeah, now I'm watching them through the Wii, so throttling be dashed.

Oh yeah, and Time Magazine actually did a story on this at one point, and found that it was nearly impossible to get new movies from Netflix early on. They suggested using Redbox or whatever for that, and Netflix for everything else, and a public library if you were especially cheap.
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Old March 29 2010, 08:09 PM   #51
RobertScorpio
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Re: long waits on Netflix

i wouldn't be surprised if Netlix drops new movies..I never get new movies with NETFLIX. I think NETFLIX is best for those of us who have kids, or love the movies of the 70s and 80s, or whenever, that are no longer carried at Blockbuster.

The local blockbuster where I live relocated across the street to a smaller venue, and they now only have games..Blueray and new DVDS. There are no older movies carried at all...

Rob
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Old March 29 2010, 08:14 PM   #52
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Re: long waits on Netflix

Let's look at this another way. If you are one of the power users with 100s of movies and TV shows in the queue, then why should it matter if this particular title is taking longer to show up? Is it more important than the other material by virtue of being more recent? If it matters to a person that they see the new releases more quickly, then they should use the theater or brick and mortar rental options.

The power users are getting a great value for their money, and it's not a feasible business model for Netflix to plan extensively for those exceptional cases where power users care about getting the newest release right away.
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Old March 29 2010, 11:51 PM   #53
TheMurph
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Re: long waits on Netflix

I've never had problems getting new releases. It all depends on the area you are in and which center it ships from couple with how many they have at that center. I just got Inglorious Bastards after putting it on my rental list Thursday.
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Old March 30 2010, 01:42 AM   #54
bigdaddy
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Re: long waits on Netflix

I'm pissed because 90% of the discs I get from Netflix skip. So it now works through the Wii? Good to know, how exactly does that work?
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Old March 30 2010, 03:22 AM   #55
Temis the Vorta
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Re: long waits on Netflix

IIRC, they had one of those 'sign this long legal thingy' a long while back, and I remember them giving themselves permission to throttle somewhere within it.
But throttling means "send DVDs slowly enough that Netflix can make money off them" rather than "don't send certain DVDs ever at all in a hundred billion years"?

The former makes sense. The latter doesn't. Why should they throttle Inglorious Basterds rather than Double Indemnity? Manufacturing costs and shipping costs are the same.

There has to be some difference in cost to Netflix of those two titles. Otherwise, they'd pump out DVDs to match demand, problem solved. I think Inglorious Basterds is demanding a premium licensing fee. Netflix didn't project demand accurately and has exceeded their agreement and they're trying to re-negotiate the deal but the license owner of course is going to jack up the price sky high.

There's just no way that Netflix could have the right to print DVDs of an in-demand new release that cost them exactly the same as the right to print DVDs of movies that have little demand. Yet they've let their customers assume that all movie titles are equally valuable, and that's how their business model is set.

That must be the "broken business model" that the customer service guy referred to. You can't sell a premium product at a discount price. Something's got to give. So they're doing the stupidest thing possible: aggravating their customers. Why should I be aggravated? I didn't come up with their broke-ass business model!

That drives me absolutely batshit crazy. My fiance has been wanting to see Inglorious Basterds for months now and almost doesn't believe me when I tell her that it still has a long wait on it.
Check back in a couple days. I'll tell you if my workaround was a success and then you can use it, too!

Temis, in one of the Blockbuster Sucks threads, weren't you one of the ones championing Netflix in this regard? They had just signed a deal basically agreeing not to carry new releases from one of the companies (forget which one) for a month after release,
That doesn't apply to Inglorious Basterds. People in this thread have said they got it immediately. No, the reason seems to be that I rent and return DVDs at such a fast clip that they are trying to drive me away as a customer by aggravating the fuck out of me. I don't begrudge them the attempt, but I think I've found a way to foil their little schemes.
If you are one of the power users with 100s of movies and TV shows in the queue, then why should it matter if this particular title is taking longer to show up? Is it more important than the other material by virtue of being more recent?
I ignored it for a couple months. Now I've decided I'd like to see it. But really, it's not that one movie. It's that I'm annoyed by their system and I want to find a way to game the system, just for the sake of doing so.

The power users are getting a great value for their money, and it's not a feasible business model for Netflix to plan extensively for those exceptional cases where power users care about getting the newest release right away.
Yeah that's true. The last thing they want is people like me who aren't content for Netflix to make no money off me, but actively seek to undermine their business and will tell everyone about it if I figure out how to do it.

That reminds me, I'm also a Saturn owner. I've had my car for 20 years. Ya wanna know why Saturn is out of business? Because they attracted people like me - who buy a car and keep it for 20 years. DUMBSHITS!

When a business sees me, they better run the other way because if there's a way to drive them out of business, I will find it.

It all depends on the area you are in and which center it ships from couple with how many they have at that center.
That may be part of it, but consider how easy it would be to ramp up DVD pressing in any shipping center and take care of any localized problem quickly. I've seen those industrial DVD pressing operations - production capacity isn't an issue.

Last edited by Temis the Vorta; March 30 2010 at 03:42 AM.
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Old March 30 2010, 04:40 AM   #56
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Re: long waits on Netflix

Usually, I have no problem getting new releases, and if I do have to wait, it's only a few days or so. One thing I like with netflix is that they will send me an extra dvd when I have to wait for a dvd that isn't available at my local Netflix distribution center.
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Old March 30 2010, 05:16 AM   #57
Gary Mitchell
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Re: long waits on Netflix

bigdaddy wrote: View Post
I'm pissed because 90% of the discs I get from Netflix skip. So it now works through the Wii? Good to know, how exactly does that work?
You must have a lousy mail carrier or something. I've only had to return 1 disc in the 4 years that I've had Netflix.
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Old March 30 2010, 05:55 AM   #58
David cgc
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Re: long waits on Netflix

Gary Mitchell wrote: View Post
bigdaddy wrote: View Post
I'm pissed because 90% of the discs I get from Netflix skip. So it now works through the Wii? Good to know, how exactly does that work?
You must have a lousy mail carrier or something. I've only had to return 1 disc in the 4 years that I've had Netflix.
Same. And from what I could tell based on my internet research, that was a mastering error on the disc that prevented it from working in certain players (including every single one I had access to), so it wasn't even their fault.

Luckily, the library had a copy of it on VHS, otherwise I never would've found out how North by Northwest ended.
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Old March 30 2010, 06:06 AM   #59
bigdaddy
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Re: long waits on Netflix

2012 today skipped about 2 minutes into the movie and I had to wash it. It has happened with at least 4 of the last 5-6 discs I have gotten. I'm waiting for Wii or Blu-Ray to lower the price to <$150 and I might buy one to stream things to.
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Old March 30 2010, 06:47 AM   #60
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Re: long waits on Netflix

Ugh, I'm glad I dropped netflix. As a high volume viewer it was always just a matter of time before I got throttled and all of a sudden stuff took forever to get. The solution was to send an angry email about it. Which would speed service back up for about a month before going back to the snails pace. Even when I started only putting available movies at the top of my que, my returned disks would inexplicably take three days just to go the 20 miles back to the netflix distribution center. It just wasn't worth it anymore. Netflix is good if you sit on movies you get and don't mind waiting for new releases. Then I'm sure it's aces.
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