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Old December 24 2009, 12:02 PM   #1
DangerMouse
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HELP before I go insane (puter):

Please, please, please for the love of god can someone help me... F-ing microsoft are just sending me round in circles.

My mum's Windows Mail on her laptop (Vista) has suddenly stopped working.

I've checked all the settings - correct - and not only will it not send and receive it totally stops the internet working on the whole computer.

I can find no solution or even a site where I can download the program again and start all over.

Any solutions? I beg you...
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Old December 24 2009, 12:17 PM   #2
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Re: HELP before I go insane (puter):

Upgrade to Windows XP?
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Old December 24 2009, 07:39 PM   #3
trampledamage
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Re: HELP before I go insane (puter):

I asked mr trampledamage and the only thing he can think of is that you might have a virus infection
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Old December 24 2009, 07:48 PM   #4
TheBrew
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Re: HELP before I go insane (puter):

Try creating a new mail profile for her... it could be under the mail settings in the control panel (I work with XP, so I don't know my way around Vista as well).
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Old December 24 2009, 09:05 PM   #5
LaxScrutiny
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Re: HELP before I go insane (puter):

What you want is Windows Live applications. Download the Mail app (and anything else you want, if you get Messenger you can play bowling with me and chat with me on web cam). The Live Mail replaces Windows Mail.

The Windows Mail in Vista was supposed to be actually temporary and the Live Mail application is the more upgraded and supported one.

The Live Mail is a better client, it will automaticly set gmail or hotmail or other webmail accounts and let you download your messages from all mail accounts onto your computer (and yes, other clients will do that, but other built in Windows clients won't).

You can import all your old messages and address book after installation.

If Live Mail doesn't work, in the same way Windows Mail isn't working, there is something wrong with your network settings.
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Old December 25 2009, 01:25 PM   #6
DangerMouse
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Re: HELP before I go insane (puter):

^ Yep downloaded Live Mail and the same thing happens.

Have done a whole system virus check with AVG that hasn't shown up anything but I was thinking virus, which is often the answer when crazy things start happening on the puter.
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Old December 25 2009, 01:25 PM   #7
DangerMouse
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Re: HELP before I go insane (puter):

P.s... is there any way of uninstalling Windows Mail?

Thanks guys
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Old December 25 2009, 01:37 PM   #8
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Re: HELP before I go insane (puter):

I'd say install Mozilla Thunderbird instead and have an actual good mail client.
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Old December 25 2009, 03:46 PM   #9
kimc
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Re: HELP before I go insane (puter):

Emher wrote: View Post
I'd say install Mozilla Thunderbird instead and have an actual good mail client.
I'll second that and it's probably more feasible than my suggestion of getting a Mac.
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Old December 25 2009, 04:00 PM   #10
Non Sync
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Re: HELP before I go insane (puter):

I had a problem once where Outlook and Internet Explorer would stop working after a patch had been performed.

Initially I had blamed Microsoft for faulty patches, but the problem was with my Norton Antivirus. After the patch, Norton thought that the program had become infected and was silently blocking access.

To get things working again, all I had to do was remove and then add back again the programs to the permitted list.
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Old December 26 2009, 12:44 AM   #11
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Re: HELP before I go insane (puter):

*runs in* Did she go insane yet? Did I miss it??
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Old December 26 2009, 01:00 PM   #12
DangerMouse
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Re: HELP before I go insane (puter):

ALMOST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Old December 26 2009, 01:43 PM   #13
Australis
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Re: HELP before I go insane (puter):

This is no help at all, but I've seen this before and cannot for the life of me remember how it's fixed. I apologise. It's something to do with the settings, the mail group perhaps or the inbox/outbox locations. I should know this, but I hate Mail because it's so damn fiddly. Sorry.

As for removing it:
Control Panel --> Add/Remove Programs --> Add/Remove Windows Components.

Now, I'm not using Windows Mail (XP), so it's not listed there, but I can remove Outlook and Messenger there, and logically assume you can do the same. Just keep in mind to have an installation disk handy or System Restore running.

Hope that helps. Apologies again for vagueness.
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Old December 26 2009, 03:23 PM   #14
Snaploud
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Re: HELP before I go insane (puter):

Have you tried using a restore point (one from prior to any of the issues)? This might be your best option if a virus/malware messed with your computer.

Edit:

Another option is using some of the steps from this thread at www.geekstogo.com (regarding getting rid of malware, adware, trojans, viruses, etc.) :

http://www.geekstogo.com/forum/Malwa...ide-t2852.html

They also provide a lot of great free advice.

Last edited by Snaploud; December 26 2009 at 03:34 PM.
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Old December 26 2009, 06:36 PM   #15
DangerMouse
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Re: HELP before I go insane (puter):

I have found the answer - woooooooooo hoooooooooooooooo

The box that says 'disconnect after sending and receiving' had been ticked.

Once I unticked this... problem solved

Back to xmas - yippee

Insanity postponed
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