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Old September 10 2013, 12:45 AM   #1
Miss Chicken
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Who was the rude person

The pharmacist or the customer?

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Old September 10 2013, 04:31 AM   #2
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Re: Who was the rude person

The customer, probably. She tells the story like she's an angel, which makes her version a little questionable. You can see a glimpse of how she probably reacted for real when he questions her on it.

This deserves to be on the news?! Ah, the good ol' ABC.
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Old September 10 2013, 04:52 AM   #3
Miss Chicken
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Re: Who was the rude person

I am on the side of the phamacist. The woman should have got all the phone before she reached the counter.

I was on a bus the other day when a young woman got on while texting. Instead of giving the driver her money straight away she expected him to wait until she finished her message. He told her off and she got all snotty about it. When she sat down next to friend a couple of seats behind me I heard her complain to her friend how rude the driver had been.
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Old September 10 2013, 05:04 AM   #4
RobertVA
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Re: Who was the rude person

If an in progress phone conversation delays the in person interaction the person on the phone is being rude. This woman indicated she paused the phone conversation while she interacted with the pharmacist (called a chemist in some places). If that was the circustances it was the pharmasist that was being rude
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Old September 10 2013, 05:26 AM   #5
Miss Chicken
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Re: Who was the rude person

The chemist had obviously made the prescription up and was waiting for the woman to end the phone call. I wouldn't stand at a counter of any store talking on the phone. If the call was important I would have walked out of the chemist shop and come back when the call was finished. As it is I usually go out and do something while the pharmacist is making the prescription up and come back 10 or 15 minutes later.
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Old September 10 2013, 05:33 AM   #6
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Re: Who was the rude person

The interviewer was really smug.
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Old September 10 2013, 05:36 AM   #7
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Re: Who was the rude person

Clearly the woman is full of it. If she gets this riled up over service at a pharmacy, then clearly her perspective is a bit screwy.
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Old September 10 2013, 06:14 AM   #8
propita
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Re: Who was the rude person

I asked my husband, since he's done retail pharmacy, "You ever have a patient for a consult who was on the phone? What did you do?" He said, "I told them, 'Any time you're ready to be off the phone. I'll be over here working.'"

If the meds can't be given without a consult, they can't be given out without a consult. However, it sounds like no consult was given, and for a new prescription, there should've been one--at least under CA law, where the pharmacist must consult on new prescription regardless of any doctor instructions, unless the patient waives it. My husband said doctors usually don't give instructions, may not be familiar with other meds used by the patient from other doctors (interactions), or discuss about side effects, as he did/does.

So I'd say the customer was rude. She stood there with her headphones on and talking and never made it clear that she was ready to proceed. True, the pharmacist could have told her to alert them she was ready, but the customer doesn't imply that she volunteered to do that, either. She just stayed talking and, likely, the pharmacist assumed she wasn't ready to end her conversation and listen up.
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Old September 10 2013, 07:09 AM   #9
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Re: Who was the rude person

Which is what I do when I need to interact with a customer who's playing on a mobile.
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Old September 11 2013, 12:25 AM   #10
propita
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Re: Who was the rude person

Well, that's because you're a reasonable person, Nick.
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Old September 11 2013, 12:57 AM   #11
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Re: Who was the rude person

Put up a sign saying "Please end all phone conversations before approaching the counter for service" and stick to it.

I'm with the pharmacist on this one.
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Old September 11 2013, 12:59 AM   #12
Collingwood Nick
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Re: Who was the rude person

That's a reasonable way to go. I've seen such signs in shops.
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Old September 11 2013, 01:13 AM   #13
WalkerBait
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Re: Who was the rude person

There's a sign at my pharmacy that says that prescription consultations cannot be given out while someone is on the phone due to privacy reasons. I suspect that this is the case here, even if it was a refill. Because they may still have to ask if she needs a consult/info on the medicine and she may still "yes" in which case they can't do anything while she is on the phone.

Further she is being WAITED ON by other human beings who deserve her entire, undivided, attention. Pharmacist side.

Maybe the pharmacist could've handled it better, maybe say they can't give it out without the consult or with her being on the phone. But, damn, lady. Get of your phone for two damn minutes to talk to another human being who is serving you.
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Old September 11 2013, 05:50 AM   #14
Tosk
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Re: Who was the rude person

Trekker4747 wrote: View Post
Maybe the pharmacist could've handled it better
We can't know that, as we have only heard the customer's "I was nice and they were horrible!" version of events.
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Old September 11 2013, 03:22 PM   #15
Great Pumpkin
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Re: Who was the rude person

Definitely the customer here. How is the pharmacist to know that the conversation is over and the customer is going to give her undivided attention? The customer should have told her friend that she would call them back in a few minutes.

Sounds like the pharmacy needs a sign that says "Anyone who is on their cell phone will NOT be waited on".
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