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Old July 3 2013, 02:26 PM   #136
Gov Kodos
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Re: creepy encounters with cashiers

Pingfah wrote: View Post
MacLeod wrote: View Post
Pingfah wrote: View Post
Why should it matter to a cashier whether they are being payed attention to or not if such attention is not actually required to complete the transaction?

Why isn't it considered rude to take somebody away from their personal business when there is no need to?
Then why should it matter to the customer if the assistant doesn't give them their full attention? Customers expect quite rightly that the person assisting them gives them their full attention. It's not unreasonable that the asssitant would expect the same curtesy.
Perhaps you don't understand the concept of being employed to do a job, versus that of being a customer somebody is employed to serve?
They're employed to provide a service, they're not serfs to be taken for granted.
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Old July 3 2013, 02:27 PM   #137
Pingfah
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Re: creepy encounters with cashiers

MacLeod wrote: View Post
Oh I fully understand, it's just that I was brought up with good manners and feel it is only right to give my attention to the person serving me.
But that has nothing to do with the cashier's need to pay attention to the customer, which is something they are paid to do. A cashier doesn't pay attention to a customer because they have good manners, they do it because that is their job. The equivalency you suggest does not exist.

Gov Kodos wrote: View Post

They're employed to provide a service, they're not serfs to be taken for granted.
This is hyperbole, taking a phonecall while you are also chucking things in a bag is not treating someone like a serf or taking them for granted, it is letting them do their job while you get on with what you want to do.
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Old July 3 2013, 02:34 PM   #138
Gov Kodos
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Re: creepy encounters with cashiers

Pingfah wrote: View Post
MacLeod wrote: View Post
Oh I fully understand, it's just that I was brought up with good manners and feel it is only right to give my attention to the person serving me.
But that has nothing to do with the cashier's need to pay attention to the customer, which is something they are paid to do. A cashier doesn't pay attention to a customer because they have good manners, they do it because that is their job. The equivalency you suggest does not exist.

Gov Kodos wrote: View Post

They're employed to provide a service, they're not serfs to be taken for granted.
This is hyperbole, taking a phonecall while you are also chucking things in a bag is not treating someone like a serf.
Hyperbole is feeling that folks who need to respond to that cell phone like Pavlov's dog should just have the thing nailed to their heads. Civility is not hyperbole, nor is enabling selfish and callow disregard of others something I care to support.
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Old July 3 2013, 02:43 PM   #139
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Re: creepy encounters with cashiers

Selfish and callow disregard?

Ramping up the hyperbole even further hasn't really made your point. We are talking about a minor social foible here, not treating somebody like a slave, or insulting them. Some people are just very busy. Not me as it happens, but I certainly don't think less of people just because they want to take a phone call at a checkout.
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Old July 3 2013, 02:50 PM   #140
Lumos Ziyal
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Re: creepy encounters with cashiers

I agree, it's minor in the overall scheme of things. But that doesn't make it not wrong.
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Old July 3 2013, 03:04 PM   #141
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Re: creepy encounters with cashiers

I'm all for general politeness, and I would certainly never be rude to somebody, I just don't like it when I am expected to act a certain way just so somebody doesn't take offense at me, which is how I see this issue.

As a matter of practicality, I wouldn't take a phone call at a checkout, but if somebody can do it without causing a delay, they can go right ahead as far as I am concerned. And yes I have worked as a cashier, although not when mobile phones were ubiquitous, granted.
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Old July 3 2013, 04:44 PM   #142
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Re: creepy encounters with cashiers

MacLeod wrote: View Post
Came across this news story

Cashier refuses to serve customer who is on mobile phone.

http://www.bbc.co.uk/news/business-23158579

Now whilst i think it was wrong to refuse the customer service, I would say that the customer was being rude by not giving the cashier their full attention. If the roles had been reversed and the Cashier was on the phone, the customer would likely consider the cashier rude. It works both ways.
Agreed on all counts.
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Old July 3 2013, 06:56 PM   #143
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Re: creepy encounters with cashiers

Pingfah wrote: View Post
MacLeod wrote: View Post
Pingfah wrote: View Post
Why should it matter to a cashier whether they are being payed attention to or not if such attention is not actually required to complete the transaction?

Why isn't it considered rude to take somebody away from their personal business when there is no need to?
Then why should it matter to the customer if the assistant doesn't give them their full attention? Customers expect quite rightly that the person assisting them gives them their full attention. It's not unreasonable that the asssitant would expect the same curtesy.
Perhaps you don't understand the concept of being employed to do a job, versus that of being a customer somebody is employed to serve?
Wow, Pingfah, I'm truly surprised by this. Certainly we're all people who are equally worthy of respect and attention in such a transaction? Usually you've got a good take on things IMO, but not this time.

A cashier is not just a computer there to serve your superiorness.

Mr Awe
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Old July 3 2013, 07:30 PM   #144
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Re: creepy encounters with cashiers

That's unfair, i'm not trying to put anybody down or advocating treating anyone unpleasantly, i'm just pointing out that a cashier is actually paid to pay attention to the customer. If they ignore you, to the detriment of the transaction, that's a deriliction of their professional duty to you, it's not at all the same as the customer not paying attention to them. It was him drawing a direct equivalency I was complaining at.

Certainly I advocate treating everybody with respect, my point here is that nobody has provided a reason why it is bad manners to be on the phone while being served, as long as your actions are not slowing the process down. "It's common courtesy" and "I was raised to be polite" are not convincing arguments, they are just appeals to tradition.

The customer has eyes as well as ears, they can see if the cashier requires their attention, if they ignored the cashier when they needed their input that would be rude. But I don't see who or what is served by the customer standing there paying attention to them scanning shopping, if they have something better to be doing.

Is it also discourteous to talk to the person standing next to you? Or is it only when your conversational partner is disembodied that it's rude not to be paying full attention to the cashier?
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Old July 3 2013, 07:53 PM   #145
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Re: creepy encounters with cashiers

Putting aside the fact that Pingfah is clearly a monster who does not value those beneath him, I'd say the phonecall scenario is slightly rude. It depends on a lot of things, like if you are buying three items at a grocery store, or if you are placing some complicated order or at a doctor's office or something. The more routine the transaction, the more understandable it is.

People just need to be understanding in both sides of it. If you're a cashier, don't assume that the phonecall is something unimportant. Maybe I've just had a call returned that I've been waiting on for a week. If you're the customer, don't multitask people when you don't have to.

If I have a call I can't put down and have some routine transaction going on, I'll move the phone for a second and apologize to the cashier, and make sure I'm paying attention to the transaction. It's not ideal, but it's not unforgivable either.
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Old July 3 2013, 08:56 PM   #146
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Re: creepy encounters with cashiers

Mr Awe wrote: View Post
Pingfah wrote: View Post
MacLeod wrote: View Post

Then why should it matter to the customer if the assistant doesn't give them their full attention? Customers expect quite rightly that the person assisting them gives them their full attention. It's not unreasonable that the asssitant would expect the same curtesy.
Perhaps you don't understand the concept of being employed to do a job, versus that of being a customer somebody is employed to serve?
Wow, Pingfah, I'm truly surprised by this. Certainly we're all people who are equally worthy of respect and attention in such a transaction? Usually you've got a good take on things IMO, but not this time.

A cashier is not just a computer there to serve your superiorness.

Mr Awe
Christ, you'd think he shot your dog or something. Get a little perspective here.
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Old July 3 2013, 09:08 PM   #147
Mr Awe
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Re: creepy encounters with cashiers

^huh? By pointing out that politeness should be shown both ways?!
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Old July 3 2013, 09:16 PM   #148
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Re: creepy encounters with cashiers

No, by acting all shocked like he said something horrifying, and making hyperbolic assumptions that he thinks he's superior to cashiers or considers them automatons. Plus, using the roll-eyes emoticon. That's like the DefCon One of emoticon escalation.
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Old July 3 2013, 10:14 PM   #149
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Re: creepy encounters with cashiers

"Emoticon Escalation." I believe that's the new album from Kraftwerk?
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Old July 3 2013, 10:40 PM   #150
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Re: creepy encounters with cashiers

Locutus of Bored wrote: View Post
No, by acting all shocked like he said something horrifying, and making hyperbolic assumptions that he thinks he's superior to cashiers or considers them automatons. Plus, using the roll-eyes emoticon. That's like the DefCon One of emoticon escalation.
I wasn't shocked. As I stated, I was surprised because I usually agree with Pingfah. I still think he's an intelligent poster and I enjoy his posts. I just disagree with him on this issue.

My view is that politeness should be a two-way street. It doesn't matter that the cashier is paid to be there. They're still people on an equal level with the costumer.

You're the one supplying the hyperbole.

Mr Awe
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