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Old June 23 2013, 08:34 AM   #31
Collingwood Nick
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Re: creepy encounters with cashiers

RoJoHen wrote: View Post
Cashiers have a habit of telling me how shitty their day is going. I have no idea why. I usually ask how they're doing, just to be polite, and the usual response is, "I can't wait to go home."

Um...neat.
Well, you asked

What would be a more inconspicuous answer to the question? I'm finding that 'we'll we're getting shut down in a week' isn't working for me, it just leads to more questions.
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Old June 23 2013, 09:37 AM   #32
Locutus of Bored
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Re: creepy encounters with cashiers

Carcazoid wrote: View Post
Young people these days are not trained in etiquette.

It is impolite to address elders by their first name unless they say it's ok.
Carcazoid wrote: View Post
Did I not tip you enough the last time you waited on my wife and me?
Carcazoid wrote: View Post
You don't know me, so you get a pass this time.

There has been a significant decline in politeness over the last couple of decades. If you're in the age group that falls into that, fine.

I hope you'll take the opportunity to learn from people who have been around longer than you have.
This is hilarious. You giving advice on politeness is like getting pet care tips from Michael Vick. You are without a doubt one of the most consistently rude posters on this board, and your arrogant posts never fail to astonish. This string of condescending comments is further proof of that. If I bought into the stupid theory about the alleged decline in politeness that's been going on for decades I would hypothesize that it began right about the time you were born.

You can make a case that saying someone's first name without being properly introduced is rude and presumptive, but it has fuck all to do with being an elder. Just because someone has lived longer than someone else doesn't make them a better person or more worthy of the respect you should give equally to everyone.

I do enjoy the opportunity to learn from those older than myself, because they have generally experienced more. On the flipside of that coin, that doesn't prevent them from being an asshole who is not worth listening to either. There are also plenty of young people who have lived fascinating lives and experienced some amazing things, so their input is not lesser by default. It depends on the person.

And what the fuck is this supposed to mean?

"You don't know me, so you get a pass this time."

Knock that shit off.
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Old June 23 2013, 10:06 AM   #33
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Re: creepy encounters with cashiers

^Amen, brother. Totally agreed.
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Old June 23 2013, 10:27 AM   #34
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Re: creepy encounters with cashiers

When I was a cashier what I did was since the cash register was at the front door, was to say "Hello" when a customer entered and "Goodbye" when they left. In between you treated them politely and answered any questions. As well as keep an eye so that they didn't shoplift. Which to be honest was mostly old ladies that tended to do. That and get away with bullshit like "This cup is chipped, so I only want to pay a third of the given price."

I'm in service job today as well, but I like it way better then being a cashier.

thestrangequark wrote: View Post
I occasionally get leering cashiers...I've definitely been leered at to the point that I became uncomfortable enough to leave the shop, but what I really hate is the guys who use the exchanging of money as a chance to do this nasty thing where they slowly slide their hand across mine. Combined with an overly sexual stare it makes for a really unpleasant encounter.
Okay, that's just giving me the creeps and making me nauseous at the same time

(oh hey, finally found a use for that little guy!)
Carcazoid wrote: View Post
Young people these days are not trained in etiquette.
Dude, honestly: the biggest assholes I've met in my life are people in their middle age or older.

Are there assholes around my age? Fuck yeah there is. But some of the most mean, obnoxious, ruin your day kinda of people are 95% of the time are older people.


As I said earlier, I'm in a service job and I encounter customers pretty much every day. I'm polite as long as they are, if any problems surface I do my best solve it and assure them we will do our best to do so, and if they're feeling chatty you can at times stay for a bit of tea. Granted, the vast majority of our customers are very nice and delightful people. Even the ones around my age (the majority of our clients are elderly), while at times curt since they hire us for the job, not to chat away, are polite.

But some times you just meet that major asshole. The one you know is just going to argue about the bill no matter how quick and neatly you do the job. And you stay polite, you accommodate, and you make damned sure that any animosity is on their part. And then when they refuse to pay the bill you bring the full wrath of the IRS on them.

When that happens, I kid you fucking not, it's only people who are well of to very well off. Luckily for us, we can just choose not to do business with them again. We have more then enough work. And for the select few assholes (we've only done this for one ex customer thus far out of now 1000 separate clients), we spread the word amongst out fellow local service companies that "Don't do business with these assholes, they will bitch and they will stiff you on the bill".


Conclusion: you are of course entitled to your opinion. Mine is that assholes exist in all age groups. But the older ones are to me the most verbal ones.
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Old June 23 2013, 11:27 AM   #35
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Re: creepy encounters with cashiers

Carcazoid wrote: View Post
Some may think me obnoxious. I can deal with that.

A cashier's job is to be pleasant and move the customers through as quickly as possible. A server's job is to be pleasant and serve the customers as quickly as possible. Extraneous conversation slows down the process.

To members in the service industries: Be polite and don't be overly familiar. Your employer and your customers will thank you for it.
And of course the opposite is also true isn't it.

To customers, please respect our staff and treat them with respect, be poliete to them. If something does go wrong speak to them in a poleite manner and they will endeavour to try and rectify your complaint. Screaming and shouting at them will not help resolve your complaint any faster.

Just as we sometimes witness poor examples of customer service, we can also witness customers treating members of staff poorly.
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Old June 23 2013, 04:50 PM   #36
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Re: creepy encounters with cashiers

I hate chit chat with cashiers or baggers. Really hate it. Well, I don't like chit chat in general really. I think that some people, especially those who seem to end up in cashier jobs, really don't like silence between two people and find it awkward, so they try to fill it with something. But to me it isn't awkward, it's relaxing.

I had the unfortunate experience of working as a bagger in a grocery store, but left after just one month because I couldn't take having to be so fake all the time. If I don't feel like smiling, I'm not going to smile, and if I don't feel like talking, I'm not going to say anything. It's not like I didn't try, but it's just not in my nature to do those things, I am not naturally a chatty or upbeat person. I found having to act friendly more exhausting than bringing in the carts from the parking lot in 100 degree weather. Thankfully I went back to an office job after that, where I don't work with customers and I can sit in silence while I scowl.

I also hate it when you're walking around a store and staff keep asking you if you need help. If I want help, I will ask for it, otherwise leave me alone!! I know that not everyone operates this way, so I understand that they have to do their job and I am not rude to them, but I just wish it was different.
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Old June 23 2013, 04:57 PM   #37
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Re: creepy encounters with cashiers

I went to New York a few years ago (I'm from Blighty!) and found the shopping experience to be weirdest most surreal thing I have ever experienced. I don't care what the store directives are the insincere platitudes are ridiculous.
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Old June 23 2013, 05:15 PM   #38
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Re: creepy encounters with cashiers

Spot's Meow wrote: View Post

I also hate it when you're walking around a store and staff keep asking you if you need help. If I want help, I will ask for it, otherwise leave me alone!! I know that not everyone operates this way, so I understand that they have to do their job and I am not rude to them, but I just wish it was different.
Yeah, this bugs me. I went into an HHgreg once and stayed about 5 minutes before I had to leave. It was worse than a used car lot with the sales people coming up to ask if you needed "help" (you could almost physically hear the "sell you something?" hidden in that one word) every 5 feet.
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Old June 23 2013, 05:30 PM   #39
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Re: creepy encounters with cashiers

Carcazoid wrote: View Post
Young people these days are not trained in etiquette.

It is impolite to address elders by their first name unless they say it's ok. Doubly so for a customer. If they introduce themselves to you by first name it's good. If I introduce myself as "Mr. Zoid," then it's disrespectful to address me by anything else.

Restaurants are particularly bad. My skin crawls when a server refers to my wife and me as "you guys." On top of that, the wait staff will invariably interrupt conversation at the table.

The polite thing to do is to stand quietly and wait for a break. My tip subtractor goes into high gear when a server interrupts my wife and me in the middle of a conversation.

I have worked in many service jobs and I understand how it works. If someone wants my respect (and my money) they have to show me that they understand how it works, too.
So do you give less tip when it comes to gender and looks?
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Old June 23 2013, 05:37 PM   #40
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Re: creepy encounters with cashiers

I'd never introduce myself as 'Mr. Surname'* Seems weirdly arrogant and implies and superiority to me.






*I'd insert my own surname, obvz
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Old June 23 2013, 05:38 PM   #41
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Re: creepy encounters with cashiers

I'd call myself Mr. Sandman, but nobody would ask me to bring them a dream.
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Old June 23 2013, 05:53 PM   #42
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Re: creepy encounters with cashiers

I like it when cashiers do the reverse discrimination.
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Old June 23 2013, 05:57 PM   #43
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Re: creepy encounters with cashiers

^ The what?
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Old June 23 2013, 06:24 PM   #44
Jonas Grumby
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Re: creepy encounters with cashiers

Pondwater wrote: View Post
Locutus of Bored wrote: View Post
If the cashier is using your first name and you're not a regular who they're familiar with, nine times out of ten it's because it's company policy since in their view it fosters a friendlier environment for the customer. Now, whether that's true or not depends on the individual customer's perspective, but regardless, it's highly unlikely that the cashier decided to do this on their own, so it's best not to blame them for it.

Plus, I think creepy is too strong a word. There's no mystery where they got your name from, since it's right on your store card, credit/debit card, or check. If you had never said your name before, never used a store card, and always pay cash and they still knew your name, that would be creepy. This is just being a bit overly familiar to make you feel welcome at worst, and the issue is most likely at the company level, not with the employee.

Now, as far as commenting on your purchases, if it's just saying "Oh, that juice tastes great" or something harmless like that, it's just making small talk and trying to be friendly or break the monotony, as said above. If they comment on personal hygiene products and make you uncomfortable, say "Wow, that's a lot of liquor" and make you feel like a lush, or make a joke about the large size of the clothes you're buying, that would be inappropriate. Otherwise, what's the big deal? If you don't like it, it's at most a couple seconds of grunting an affirmative and nodding in response to treat the cashier like a human being; hardly any great hardship.

It's really a thankless job. Because you're the last employee the customer usually encounters, you get the sum total of their complaints if they have any, most of the time about shit that's way above your pay grade or which you have little or no control over. You're required to interact with people even if the customer is having a bad day and just wants to tell the world to fuck off, and that doesn't even take into account how you're feeling. You have to deal with people doing stupid or time wasting shit all day long, with the full knowledge that for every second they waste, you're probably going to be the one who gets blamed for it by other customers unless the stupidity is obvious to everyone. It's mind-numbing monotony coupled with back and leg straining physical work and standing in place (which is worse than being able to walk around). Plus, it combines everyone's favorite activities of having to stand in lines, being herded through small lanes like cattle, being in extremely close proximity to others, making small talk with strangers, and then having to pay for the privilege. YAY!

So knowing all that, unless a cashier is really a horrendous douchebag, I go out of my way to try and be as nice to them as possible and to make things easier for them: bagging things myself if need be, making sure my method of payment is ready to go before I get to the checkout, being polite and responding to their questions/comments, organizing my stuff by category so it's easier to bag, etc. I'm not saying everyone should have to do this, because it is the cashier's job, but that's just what I try and do because of past experience. I worked as a cashier when I was in high school and while most of the time it's pleasant and you get to interact with nice people, it can be an awful, soul crushing experience at times.

Bravo! And well said.
Seconded.

I much prefer people with this attitude to those who seem to be constantly looking for something to be pissed off about.
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Old June 23 2013, 06:28 PM   #45
Tora Ziyal
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Re: creepy encounters with cashiers

Sector 7 wrote: View Post
Tora Ziyal wrote: View Post
Last winter, when I was still using a cane and had an infusion pump slung over my shoulder, I decided to try on a cape. The saleswoman heard me tell my friend that I usually don't like loose, floppy clothes, but sleeves were uncomfortable over my PICC line, so a cape would be perfect for a while. So she starts telling me how great I look for someone who's sick, and how many capes she's sold to women who use wheelchairs, and btw what was wrong with me anyway.
It could be much worse, my friend. My godson has CP & is in a wheelchair [well, now its a Rascal scooter thing]. At the mall or movies, people will just stare. Mostly, it is because they just don't know what to say. Often, they are surprised that he speaks so well... they look at the body and assume he's retarded [or whatever the current PC term is].

I commend your waitperson for, at least, trying to be conversational. She was probably trying to put you at ease. Whether or not it worked is your decision.
Oh, I know it could've been much worse. In fact, now that you've reminded me, even I encountered worse. I feel bad for the people who have to deal with that crap all their lives.

As for this particular salesperson, I heard her with other customers... It didn't seem to be a matter of trying to make conversation so much as being unable to not make non-stop babbling conversation.

B.J. wrote: View Post
If there are any companies with a policy to address their customers by name, I've never heard it.
Tora Ziyal wrote: View Post
Like Locutus pointed out, I was required to look at the credit card and address the customer by name. Knowing that I found it annoying as a customer, I disliked doing it as the salesperson.
B.J., now you've heard of it. This was a major department store (same company that owns Macy's).
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