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Old June 12 2013, 04:38 AM   #1
Mr Light
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External Hard Drive Won't Work

So I had an external hard drive on my computer that worked perfectly fine. Then I moved. When I took it back out, it didn't work. When I plugged it in, it didn't even spin up the way it used to. I tried it on two PCs and a laptop... nothing.

So, I assumed it broke in the move.

I bought a brand new external drive. And the same thing happened. Plugged it in and attached it... nothing happened!

Am I doing something stupid? Or did I manage to break one, then buy a broken one?
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Old June 12 2013, 05:07 AM   #2
billcosby
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Re: External Hard Drive Won't Work

Does it make a noise when you move it? Wondering if the data drum (or whatever it's called) broke off. Whatever you do, don't throw it away. Chances are the data, if valuable, can be recovered.
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Old June 12 2013, 05:57 AM   #3
Guy Gardener
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Re: External Hard Drive Won't Work

A really stupid question.

Are you using the same power wall socket for your plug?

Or even a double/triple/quadruple adapter?

If yes, then try plugging it in somewhere else.

Another stupid question...

Have you tried plugging either of the external hard drives into a different computer?
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Old June 12 2013, 11:24 AM   #4
Metryq
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Re: External Hard Drive Won't Work

Guy Gardener is on the right track. The basic tenet of troubleshooting is "isolate the variables." In other words, suspect everything and test each factor one at a time. Guy suggested checking the power supply—obviously you got a new one when you bought the new drive. Or is this a tiny drive meant to be powered by the data port? I've run into many "portable" USB drives that need more juice than a single USB port can supply, and not all USB ports are equal. Some can push more wattage than others. (This applies to other powered ports, too, but USB is the one I generally find being anemic.)

Is the data cable good? If the drive and the computer don't see each other, the drive won't spin up.

Is the port on the computer bad? You can check that by trying the drive on another computer and/or connecting a different drive (or other device) to the computer.

And so on. Check each possible point of failure one at a time.

Good luck.
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Old June 12 2013, 01:16 PM   #5
Mr Light
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Re: External Hard Drive Won't Work

It runs on a separate power source, and I've tried putting it in every USB port on the computer, and I've tried three different computers.
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Old June 12 2013, 10:33 PM   #6
Psion
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Re: External Hard Drive Won't Work

Try removing the drive from the enclosure and installing it as an internal hard drive. It's possible the enclosure's electronics are dead, but the drive is fine.
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Old June 12 2013, 11:05 PM   #7
Guy Gardener
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Re: External Hard Drive Won't Work

Which one?

Two externals stopped working, that won't work on three computers.

Unless there's a virus on your PC that kills externals and does nothing else "harmful" you should be able to Sherlock Holmes this, and find a common thread that ties this issue all together.

You said you moved.

Is there any chance that your new house is haunted?

Real question...

Have you updated anything recently?

Even automatic updates from Microsoft can foul you up if you're in some crazy 1 percent group, and if it is automatic updates(which it probably isn't) that might change all the computers in your house simultaneously.

Crazy %0.0000000001 group.
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Old June 12 2013, 11:51 PM   #8
RandyS
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Re: External Hard Drive Won't Work

Mr Light wrote: View Post
So I had an external hard drive on my computer that worked perfectly fine. Then I moved. When I took it back out, it didn't work. When I plugged it in, it didn't even spin up the way it used to. I tried it on two PCs and a laptop... nothing.

So, I assumed it broke in the move.

I bought a brand new external drive. And the same thing happened. Plugged it in and attached it... nothing happened!

Am I doing something stupid? Or did I manage to break one, then buy a broken one?
How long have you had it? I've discovered those USB powered drives typically last maybe two years if you're lucky. I've had three in the last four years myself, and one of those died within six months. I just bought a new one around my birthday this past April, and so far, it's working great.

Now, I'm not saying that you shouldn't try everything everybody else here has said to try. Some of the troubleshooting advice has helped me in the past, but, yeah, those drives that are powered by the USB port don't typically last long.
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Old June 13 2013, 05:34 AM   #9
Gary7
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Re: External Hard Drive Won't Work

If the new one is exhibiting the same problem, it's very likely that it's an issue with your computer. Did you try running the new one on other computers as well?
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Old June 14 2013, 04:42 AM   #10
E-DUB
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Re: External Hard Drive Won't Work

Take it back to your old house and see if it works there.
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Old June 14 2013, 04:46 AM   #11
Guy Gardener
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Re: External Hard Drive Won't Work

Gary7 wrote: View Post
If the new one is exhibiting the same problem, it's very likely that it's an issue with your computer. Did you try running the new one on other computers as well?
Original post said the new hard drive was tried on three different computers.
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Old June 15 2013, 12:08 AM   #12
Noname Given
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Re: External Hard Drive Won't Work

Did you right click on the usb drive and 'safely remove device' the last time you disconnected it at your old house? Sometimes if you don't it puts the usb port/device in a weird state that'll prevent it from being recognized in any other port. That said, re-connecting it to the port it was connected to before and doing the above should also reset it. Sounds like something went bad on the HD itself.
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Old June 15 2013, 03:04 AM   #13
Mr Light
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Re: External Hard Drive Won't Work

I tried the new EHD on the laptop. Nothing happened. I tried a different plug. Nothing happened. It makes no noise whatsoever. Nothing sounds loose in it.

It is the same brand, Seagate. But I can't believe that my old one, and my new store bought on, are both broken.... but they're not doing anything on seperate computers and power sources...

I even looked for an on/off button, there isn't one...

I think I'm just going to return the new one.
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Old June 15 2013, 06:58 AM   #14
Asbo Zaprudder
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Re: External Hard Drive Won't Work

Mr Light wrote: View Post
It is the same brand, Seagate.
Say no more.
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Old June 15 2013, 12:58 PM   #15
Mr Light
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Re: External Hard Drive Won't Work

It's the cheap-o brand, hunh? The first one worked perfectly fine for like a year
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