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Go Back   The Trek BBS > Star Trek TV Series > The Next Generation

The Next Generation All Good Things come to an end...but not here.

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Old September 19 2012, 06:43 PM   #376
Maxwell Everett
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

tomswift2002 wrote: View Post
And the TNG discs have not had their 7.1 mixes encoded for 2.0 mixdown; the encoders have left that up to the machine to do.
How are you determining that?
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Old September 20 2012, 06:11 PM   #377
Asbo Zaprudder
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Received my replacement set from Play this morning in the UK. The new ISBN is 5051368241838; the old is 5051368236636. Starfleet deltas on the discs and packaging, but the ISBN barcode background is still in white.

Amusingly, the old version has a warning for "Contains mild language, violence and sex references"; the new has "Contains fantasy horror and gore". Perhaps they changed more than just the audio and a few fx...
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Old September 22 2012, 04:13 AM   #378
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

I'd just like to add my two cents and mention that I finally received my replacement discs today and am super happy. I really have no intention to watch them at this point but overall I think they handled it pretty decently.

I was worried I'd never get them; I'm glad my worries were unfounded
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Old September 22 2012, 05:21 AM   #379
Mutai Sho-Rin
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Since the issue seems resolved for all comers, this thread will go gently to sleep on Oct. 1. Last call for comments and observations.
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Old September 22 2012, 08:28 AM   #380
M
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Actually no, it hasn't resolved for me. As I said earlier, the people from startrek.de (who manage the replacement program in Germany) have written a mail to everyone who bought the defective set and ask them to send in the faulty discs, after which they send the replacements.

But coming here, reading about how the issue is handled in other countries, I don't accept that. I don't understand why I should act, when it is them who screwed up. So I wrote them a mail demanding to get the new discs without sending in the old ones first. I also gave them all the serial numbers on the discs.

Haven't got an answer for almost two weeks.
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Old September 23 2012, 07:22 PM   #381
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

My final comment on this. After HMV sent everyone who sent their originals back for a replacement another copy of the recalled version I just sent it back again for a refund. I'll buy it from somewhere else when I'm able to get it at the price I originally paid.

For reference HMV do not let you swap faulty stock in shops if you bought online as I also tried that with no luck.
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Old September 23 2012, 11:59 PM   #382
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

I live in the US. Called the deluxe number on the 13th of september. Got my discs on the 21st. Nice.
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Old September 24 2012, 10:28 PM   #383
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Mr_Homn wrote: View Post
I live in the US. Called the deluxe number on the 13th of september. Got my discs on the 21st. Nice.
Maybe the best bet to get the discs would be for me to call back and pretend I have not already given my info back in early Aug instead of asking if it has shipped yet or if they lost my info like I did last time.
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Old September 29 2012, 04:51 PM   #384
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Ha, guess what I found in the mail today! After I sent a mail to startrek.de over two weeks ago, they actually just sent me the corrected discs! Whew! If that's their response to my mail, I'm very glad about it. Now my secret plan of keeping the faulty discs as some kind of rare obscurity has come to full fruition.

Oh, and they also included a German version of that "Sorry, we screwed up" card. Nice touch.
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Old September 29 2012, 09:01 PM   #385
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Kryten wrote: View Post
My final comment on this. After HMV sent everyone who sent their originals back for a replacement another copy of the recalled version I just sent it back again for a refund. I'll buy it from somewhere else when I'm able to get it at the price I originally paid.

For reference HMV do not let you swap faulty stock in shops if you bought online as I also tried that with no luck.
Sent mine back nearly 2 weeks ago, if they ship out another copy of the faulty version I think I'll go postal. Horrific customer service.
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Old September 30 2012, 01:46 PM   #386
Falcor5
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Just wanted to update and say that I finally got my discs on Saturday!! I never did get another chance to call because it was a busy week. I did however email them on Monday letting them know I still had not received it and reminding them of my info. I am thinking it must have been because of that email that it was sent. Anyways I am happy they finally came! Now I can be excited for Season 2! Hoping there are no recalls needed going forward with the rest of the seasons!!
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Old October 2 2012, 03:02 AM   #387
Mutai Sho-Rin
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Thread unstuck. May it live or die in peace.
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