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Go Back   The Trek BBS > Star Trek TV Series > The Next Generation

The Next Generation All Good Things come to an end...but not here.

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Old September 14 2012, 08:26 PM   #346
Asbo Zaprudder
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Email from Play.com:

We are writing further to our email on 9th August regarding your order for Star Trek: The Next Generation - Season 1 Box Set (6 Discs).

We can confirm that replacement stock of this item should be in our warehouse and ready to ship to you early next week. In preparation we have arranged for a replacement order to be generated on your account. As soon as the stock arrives this order will begin processing and be dispatched to you as normal. Please note that as you have already paid for the original order your card will not be charged again. Once the replacement item arrives please dispose of the faulty item, there is no need on this occasion for the faulty item to be returned to us.

We are sorry for the inconvenience caused in this matter and we would like to thank you for your patience and valued custom.
Yay, result! I expect that Amazon.uk could apply more pressure to get their shipment sooner.
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Old September 14 2012, 09:03 PM   #347
Kryten
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

NewHorizon wrote: View Post
They're supposed to look like this.

http://www.thedigitalbits.com/#mytwocents
Thanks. So now I need to get a replacement for the replacement.
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Old September 14 2012, 09:35 PM   #348
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Kryten wrote: View Post
NewHorizon wrote: View Post
They're supposed to look like this.

http://www.thedigitalbits.com/#mytwocents
Thanks. So now I need to get a replacement for the replacement.
I feel your pain. Amazon in the US did that to me as well. I'm waiting to see what I get on Tuesday when the 'replacement' of my replacement arrives. lol
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Old September 14 2012, 09:40 PM   #349
Mr_Homn
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

NewHorizon wrote: View Post
Kryten wrote: View Post
NewHorizon wrote: View Post
They're supposed to look like this.

http://www.thedigitalbits.com/#mytwocents
Thanks. So now I need to get a replacement for the replacement.
I feel your pain. Amazon in the US did that to me as well. I'm waiting to see what I get on Tuesday when the 'replacement' of my replacement arrives. lol
Why go through Amazon for the replacements? Why not call the deluxe number instead of going through amazon? Not trying to single you out, as a lot of people did the same thing. I'm just wondering why it seems so many people ignored the deluxe number. Why go through a middle man when you can get to the source?
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Old September 14 2012, 09:54 PM   #350
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Mr_Homn wrote: View Post
Why go through Amazon for the replacements? Why not call the deluxe number instead of going through amazon? Not trying to single you out, as a lot of people did the same thing. I'm just wondering why it seems so many people ignored the deluxe number. Why go through a middle man when you can get to the source?
I emailed deluxe as soon as the email became available. Still haven't received the discs. I called them twice, and they said there was no record of me...but they said that not being able to find any trace of me probably just meant that my email had been processed and my discs sent. I emailed them again a few days ago because I put no faith in what they said...but in the meantime, I figured I would try to get the full set replaced, along with the updated packaging. Just covering all the bases.
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Old September 14 2012, 10:05 PM   #351
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

NewHorizon wrote: View Post
Mr_Homn wrote: View Post
Why go through Amazon for the replacements? Why not call the deluxe number instead of going through amazon? Not trying to single you out, as a lot of people did the same thing. I'm just wondering why it seems so many people ignored the deluxe number. Why go through a middle man when you can get to the source?
I emailed deluxe as soon as the email became available. Still haven't received the discs. I called them twice, and they said there was no record of me...but they said that not being able to find any trace of me probably just meant that my email had been processed and my discs sent. I emailed them again a few days ago because I put no faith in what they said...but in the meantime, I figured I would try to get the full set replaced, along with the updated packaging. Just covering all the bases.
Ah that is very distressing information. I hope I have more luck with them... I just called them the other day, so it should be arriving in the next few business days. *Crosses fingers*
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Old September 15 2012, 12:28 PM   #352
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Just recieved my replacement from amazon UK. Its got all the right markings with the delta sign on each disc as well as the packaging itself. However, instead of just replacing the affected discs I got the whole season boxset. Is this what has happend for others as well?
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Old September 15 2012, 12:36 PM   #353
LOKAI of CHERON
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Jefferies wrote: View Post
Just recieved my replacement from amazon UK. Its got all the right markings with the delta sign on each disc as well as the packaging itself. However, instead of just replacing the affected discs I got the whole season boxset. Is this what has happend for others as well?
Yes, I bought in-store at HMV and it was a straight swap. The new stock should now be on the shelves at most branches.
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Last edited by LOKAI of CHERON; September 15 2012 at 03:06 PM.
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Old September 16 2012, 02:01 AM   #354
NewHorizon
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Jefferies wrote: View Post
Just recieved my replacement from amazon UK. Its got all the right markings with the delta sign on each disc as well as the packaging itself. However, instead of just replacing the affected discs I got the whole season boxset. Is this what has happend for others as well?
If you get your replacement discs from Deluxe you will only get the 4 single discs. That's the replacement program. Deluxe has nothing to do with any of the sellers out there. If your particular seller chooses to replace the defective merchandise, they will replace the entire boxed set.
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Old September 16 2012, 09:58 PM   #355
Horta_Jr.
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Wasnt aware that TNG had been released on Blu-Ray. We havent got a player, but I probably ought to soon.
As of right now, we have sporadic episodes on various dvds, and a big boxful of the clamshell-type vhs cassettes.

(Sorry to poke into your scene with nothing of substance to add, heh. Hello all, good to be along. )
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Old September 16 2012, 11:43 PM   #356
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Horta_Jr. wrote: View Post
Wasnt aware that TNG had been released on Blu-Ray. We havent got a player, but I probably ought to soon.
As of right now, we have sporadic episodes on various dvds, and a big boxful of the clamshell-type vhs cassettes.

(Sorry to poke into your scene with nothing of substance to add, heh. Hello all, good to be along. )
TrekCore has some comparison articles you might be interested in.
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Old September 17 2012, 11:48 AM   #357
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

The fixed versions have begun to show up at stores. Here is how to tell which are the new versions.

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Old September 17 2012, 03:37 PM   #358
Asbo Zaprudder
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Just got an email from Play.com to say that they shipped my replacement box set today. I don't need to return the original set.
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Old September 17 2012, 09:53 PM   #359
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

there's an outer cardboard? wow the copy i got from amazon only was the actual disc container.
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Old September 18 2012, 12:04 AM   #360
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Mr_Homn wrote: View Post
there's an outer cardboard? wow the copy i got from amazon only was the actual disc container.
That's unusual. Yeah, there should be a cardboard sleeve and then the shrink wrapped disc container.

On a side note, I finally received my discs 1,3,4,5 from Deluxe today. Tomorrow my full set replacement from Amazon should arrive.
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