Star Trek: The Next Generation Blu-ray Audio Issues

[LOKAI of CHERON]

Kryten wrote:

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Probably as for one there doesn't actually seem to be a replacement programme in the UK. Those who bought from a couple of retailers are getting them replaced automatically by them but otherwise Sony DADC/Paramount are telling people to just return them to their retailers when they ask about the replacement programme.

I've seen a few e-mails from them elsewhere which included "Sony DADC UK simply the distributor of the goods, not the manufacturer or retailer; therefore are not required to replace any stock direct to the end user." This is rather at odds to the initial e-mail that they would all be replaced free of charge.

Not very impressive at all and I'm not too impressed with this "replacement" programme! I've ended up sending my set back to my retailer who denied there was a problem when I first contacted them for a replacement. They also aren't even contacting customers to tell them they bought a recalled product.

I got my set changed at HMV in-store without any problem.

[Admiral Bear]

Strewth, you wouldn't believe how much people are willing to pay for the dodgy season one sets on eBay. One's already going for £45 inc postage.

[GNDN]

Received discs 1,3,4 & 5 and the "sympathy card" postcard (which is actually pretty cool)

Submitted request via email a day or two after it was offered. I'm in New Jersey FYI.

Of course now I'm away from my blu ray player for a week, so I'll have some rewatching to look forward to.

[cbspock]

I watched Hide and Q tonight, the mix on the main titles are messed up. The sound effects and Patrick Stewart's opening narration are way up, the music is dialed way down. The rest of the episode is center channel heavy, the surrounds are very muted.

Note this is on the NEW replacement discs.


-Chris

[Falcor5]

GNDN wrote:

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Received discs 1,3,4 & 5 and the "sympathy card" postcard (which is actually pretty cool)

Submitted request via email a day or two after it was offered. I'm in New Jersey FYI.

Of course now I'm away from my blu ray player for a week, so I'll have some rewatching to look forward to.

Cool! Still waiting for mine, Hopefully this week!

[Asbo Zaprudder]

picard_2305 wrote:

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That's it I am going to call play.com before 5 pm on Mon so I can speak to their head office. If they don't give me the answer I want to hear I will refund my set and wil rebuy it from Amazon since I know that they have the replacements.

I can be patient to a point but play are not saying anything and their customer service is not giving me a reliable answer.

Customers who bought of play.com, are you getting a bad vibe about this?

Not really, I can wait. Mind you, I don't have a surround sound system anyway, and I didn't notice the FX cock-ups.

[Dream]

Amazon just put this up on their TNG season one Blu-ray page. I wouldn't expect the product to be back up to order until a few weeks from now.

Item Under Review

While this item is available from other marketplace sellers on this page, it is not currently offered by Amazon.com because customers have told us there may be something wrong with our inventory of the item, the way we are shipping it, or the way it's described here. (Thanks for the tip!)

We're working to fix the problem as quickly as possible.

[Dac]

FWIW, Tesco in the UK just shipped me a free complete replacement set today out of the blue. I emailed them about the issue about a month ago and got a standard "If your item is defective please send it in and we will issue a replacement" email so I just didn't bother and expected nothing. Lo and behold, this morning I woke up to a parcel through the mailbox with a complete set (with the red delta on the spine) for free!

So, Tesco in the UK are also honoring the replacement scheme.

[USS KG5]

Dac wrote:

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FWIW, Tesco in the UK just shipped me a free complete replacement set today out of the blue. I emailed them about the issue about a month ago and got a standard "If your item is defective please send it in and we will issue a replacement" email so I just didn't bother and expected nothing. Lo and behold, this morning I woke up to a parcel through the mailbox with a complete set (with the red delta on the spine) for free!

So, Tesco in the UK are also honoring the replacement scheme.

Exactly the same happened to me from the same retailer, only took me ten phone calls to lots of different people!

Now about the lip sync... anyone else think it is a bit off on the replacement discs?

[Dac]

I guess I have you to thank then, USS KG5!

As for my replacements, I had a quick run through on 11001001, Heart of Glory and The Neutral Zone. Audio was fixed on 11001001, the phaser shot was fixed on Heart of Glory but the cryosleep station shot from the opening of The Neutral Zone is still about 20 pixels up from the bottom of the screen, so it cuts off short of the bottom and you can see stars below it.

[Mott the barber]

This may be a dumb question, but if I only have two speakers and I set to the 7.1 instead of the stereo, will I be loosing so much of the sound on the 7.1 that it's worth it for me to just keep it on the overall lower quality stereo mix?

[csewell]

Captain Fine wrote:

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Anyone in Canada received replacements yet?

Received mine today in Vancouver, BC.

[Maxwell Everett]

Mott the barber wrote:

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This may be a dumb question, but if I only have two speakers and I set to the 7.1 instead of the stereo, will I be loosing so much of the sound on the 7.1 that it's worth it for me to just keep it on the overall lower quality stereo mix?

In my opinion, no. The bitrate of the DD 2.0 track is only 192kbps. The HDMI handshake with your TV (I'm assuming you're connected via HDMI to a TV with two speakers) tells the Blu-ray player's decoder to take the 7.1 DTS-HD MA track and output stereo LPCM (i.e. uncompressed) when the TV's EDID (Extended display identification data) shows it to have a 2-channel audio sink profile.

So, to boil it down... it's best to choose the highest quality audio available and let the player decide how to handle it based on what it's connected to.

[trekker670]

Dac wrote:

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the cryosleep station shot from the opening of The Neutral Zone is still about 20 pixels up from the bottom of the screen, so it cuts off short of the bottom and you can see stars below it.

I find this ironic, since this is the exact shot they used when mentioning why they couldn't make the models work in widescreen due to the cut off edges of the models

[Captain Fine]

csewell wrote:

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Received mine today in Vancouver, BC.

Thanks for responding to my query