Star Trek: The Next Generation Blu-ray Audio Issues - Page 20

NewHorizon · September 4 2012, 01:36 AM

[QUOTE=Mr_Homn;6906860]

MikeS wrote:

Thats helpful info, thank you. I'm in the US but also use amazon so its probably the same. Oh well worst case scenario I gotta jump through hoops. Let us know if you receive he

I posted earlier that Amazon US is refusing to exchange defective sets for corrected sets now and are telling their customers to contact the number given to us for the replacement discs.

Considering the rep sent me the wrong replacement set the first time I contacted them, I had hoped they would have been kind enough to correct the error and send me the set...given I had to package the incorrect set back up and send it to them....but alas, they told me to contact deluxe.

Mr_Homn · September 4 2012, 01:55 AM

[QUOTE=NewHorizon;6906920]

Mr_Homn wrote:

MikeS wrote:

Thats helpful info, thank you. I'm in the US but also use amazon so its probably the same. Oh well worst case scenario I gotta jump through hoops. Let us know if you receive he

I posted earlier that Amazon US is refusing to exchange defective sets for corrected sets now and are telling their customers to contact the number given to us for the replacement discs.

Considering the rep sent me the wrong replacement set the first time I contacted them, I had hoped they would have been kind enough to correct the error and send me the set...given I had to package the incorrect set back up and send it to them....but alas, they told me to contact deluxe.

Hm that's not reassuring. But good info, thanks.

MiKE42 · September 4 2012, 03:43 AM

Hi all!

Well Amazon UK certainly looked after me!
My new set of the corrected Season One arrived
Yesterday via express post from the UK.
( no charge)
(i'm in Australia)

Helpfully, both the outer packaging and
each disc features a little Starfleet insignia,
making it easy to tell this set apart from
the faulty version!

Dunno why Amazon US can't offer the same
service? I have a faulty US set too...

Ahhh well, off to watch some HD TNG!

Cheers!

picard_2305 · September 4 2012, 08:13 AM

MiKE42 wrote:

Hi all!

Well Amazon UK certainly looked after me!
My new set of the corrected Season One arrived
Yesterday via express post from the UK.
( no charge)
(i'm in Australia)

Helpfully, both the outer packaging and
each disc features a little Starfleet insignia,
making it easy to tell this set apart from
the faulty version!

Dunno why Amazon US can't offer the same
service? I have a faulty US set too...

Ahhh well, off to watch some HD TNG!

Cheers!

I am having to chase up play.com in regards to my replacement, got the email saying I will be getting a replacement but no word yet. I called their number and guy I was talking to has emailed head office, will give it a few days to await a reply.

Falcor5 · September 4 2012, 11:42 AM

Anyone on the East Coast of the US get the replacement discs from deluxe yet? I am hoping mine come in the mail today!!

BillJ · September 4 2012, 01:02 PM

Falcor5 wrote:

Anyone on the East Coast of the US get the replacement discs from deluxe yet? I am hoping mine come in the mail today!!

Northern Kentucky here and I got my replacement discs on Saturday.

Mott the barber · September 4 2012, 05:28 PM

Falcor5 wrote:

Anyone on the East Coast of the US get the replacement discs from deluxe yet? I am hoping mine come in the mail today!!

Miami and nothing yet...

Brikar99 · September 4 2012, 07:11 PM

BillJ wrote:

Falcor5 wrote:

Anyone on the East Coast of the US get the replacement discs from deluxe yet? I am hoping mine come in the mail today!!

Northern Kentucky here and I got my replacement discs on Saturday.

I got mine in Boston on Saturday, as well.

NewHorizon · September 4 2012, 07:39 PM

Brikar99 wrote:

BillJ wrote:

Falcor5 wrote:

Anyone on the East Coast of the US get the replacement discs from deluxe yet? I am hoping mine come in the mail today!!

Northern Kentucky here and I got my replacement discs on Saturday.

I got mine in Boston on Saturday, as well.

Nothing here in Eastern Canada. I called Deluxe 2 days after they started shipping and the girl on the phone said that I wasn't showing up on their system, and that it must have meant my discs had shipped. I said I wasn't really comfortable with that answer, but that didn't seem to inspire her to re-enter my information. I know that they could potentially purge the info once an item is shipped, but there should at least be some trace of the shipment in their system. I generally find if there is no trace of something, then it was likely never there to begin with. Thinking I'll be calling them tonight.

trekker670 · September 4 2012, 09:07 PM

Nothing here in Michigan yet.

Scotty · September 5 2012, 02:07 PM

For some unknown reason Amazon UK has taken the Blu Ray set off the shelves again.

Timo47 · September 5 2012, 06:32 PM

Scotty wrote:

For some unknown reason Amazon UK has taken the Blu Ray set off the shelves again.

Must have been temporary because I just looked and it's in stock.

Falcor5 · September 5 2012, 10:00 PM

Brikar99 wrote:

BillJ wrote:

Falcor5 wrote:

Anyone on the East Coast of the US get the replacement discs from deluxe yet? I am hoping mine come in the mail today!!

Northern Kentucky here and I got my replacement discs on Saturday.

I got mine in Boston on Saturday, as well.

Still have not received my replacement discs. If i dont get them in a couple of days I guess I will have to call them and make sure they still have my info.

Pindar · September 5 2012, 10:26 PM

Yay, I got my new box set today.

trekker670 · September 6 2012, 01:03 AM

I just had a less than satisfactory phone conversation with Deluxe. I called to inquire about the status of my replacements and she seemed less than interested. She was very soft spoken and yawned a few times during the conversation. The lady didn't even want to look me up in the system. She stated they've just started shipping a week ago and are still processing shipments. She reluctantly looked me up in the system and didn't find me. Her response was the emails are still being processed into the system and that if I don't have them in a month I should "maybe call back then."

I've been pretty understanding with the lack of communication, but her lack of interest and reluctance to help was somewhat irritating. I figure I'll call back in a few days and have them enter me into the system again.

Hopefully this information is useful for some of you that haven't received your replacements when ordered via email.

September 4 2012, 03:43 AM	#288
MiKE42 Ensign	Re: Star Trek: The Next Generation Blu-ray Audio Issues Hi all! Well Amazon UK certainly looked after me! My new set of the corrected Season One arrived Yesterday via express post from the UK. ( no charge) (i'm in Australia) Helpfully, both the outer packaging and each disc features a little Starfleet insignia, making it easy to tell this set apart from the faulty version! Dunno why Amazon US can't offer the same service? I have a faulty US set too... Ahhh well, off to watch some HD TNG! Cheers!

September 4 2012, 11:42 AM	#290
Falcor5 Fleet Captain	Re: Star Trek: The Next Generation Blu-ray Audio Issues Anyone on the East Coast of the US get the replacement discs from deluxe yet? I am hoping mine come in the mail today!!

September 4 2012, 09:07 PM	#295
trekker670 Commander	Re: Star Trek: The Next Generation Blu-ray Audio Issues Nothing here in Michigan yet.

September 5 2012, 02:07 PM	#296
Scotty Rear Admiral Location: The Netherlands, Les Pays Bas, Holland	Re: Star Trek: The Next Generation Blu-ray Audio Issues For some unknown reason Amazon UK has taken the Blu Ray set off the shelves again. __________________ "No bla bla bla!" - Captain James T. Kirk

September 5 2012, 10:26 PM	#299
Pindar Rear Admiral Location: 76 Totters Lane	Re: Star Trek: The Next Generation Blu-ray Audio Issues Yay, I got my new box set today.

STAR TREK

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ABOUT US

September 6 2012, 01:03 AM	#300
trekker670 Commander	Re: Star Trek: The Next Generation Blu-ray Audio Issues I just had a less than satisfactory phone conversation with Deluxe. I called to inquire about the status of my replacements and she seemed less than interested. She was very soft spoken and yawned a few times during the conversation. The lady didn't even want to look me up in the system. She stated they've just started shipping a week ago and are still processing shipments. She reluctantly looked me up in the system and didn't find me. Her response was the emails are still being processed into the system and that if I don't have them in a month I should "maybe call back then." I've been pretty understanding with the lack of communication, but her lack of interest and reluctance to help was somewhat irritating. I figure I'll call back in a few days and have them enter me into the system again. Hopefully this information is useful for some of you that haven't received your replacements when ordered via email.