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Go Back   The Trek BBS > Star Trek TV Series > The Next Generation

The Next Generation All Good Things come to an end...but not here.

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Old September 4 2012, 01:36 AM   #286
NewHorizon
Captain
 
Re: Star Trek: The Next Generation Blu-ray Audio Issues

[QUOTE=Mr_Homn;6906860]
MikeS wrote: View Post
Thats helpful info, thank you. I'm in the US but also use amazon so its probably the same. Oh well worst case scenario I gotta jump through hoops. Let us know if you receive he
I posted earlier that Amazon US is refusing to exchange defective sets for corrected sets now and are telling their customers to contact the number given to us for the replacement discs.

Considering the rep sent me the wrong replacement set the first time I contacted them, I had hoped they would have been kind enough to correct the error and send me the set...given I had to package the incorrect set back up and send it to them....but alas, they told me to contact deluxe.
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Old September 4 2012, 01:55 AM   #287
Mr_Homn
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

[QUOTE=NewHorizon;6906920]
Mr_Homn wrote: View Post
MikeS wrote: View Post
Thats helpful info, thank you. I'm in the US but also use amazon so its probably the same. Oh well worst case scenario I gotta jump through hoops. Let us know if you receive he
I posted earlier that Amazon US is refusing to exchange defective sets for corrected sets now and are telling their customers to contact the number given to us for the replacement discs.

Considering the rep sent me the wrong replacement set the first time I contacted them, I had hoped they would have been kind enough to correct the error and send me the set...given I had to package the incorrect set back up and send it to them....but alas, they told me to contact deluxe.
Hm that's not reassuring. But good info, thanks.
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Old September 4 2012, 03:43 AM   #288
MiKE42
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Hi all!

Well Amazon UK certainly looked after me!
My new set of the corrected Season One arrived
Yesterday via express post from the UK.
( no charge)
(i'm in Australia)

Helpfully, both the outer packaging and
each disc features a little Starfleet insignia,
making it easy to tell this set apart from
the faulty version!

Dunno why Amazon US can't offer the same
service? I have a faulty US set too...

Ahhh well, off to watch some HD TNG!

Cheers!
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Old September 4 2012, 08:13 AM   #289
picard_2305
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Location: Newtownabbey, Northern Ireland
Re: Star Trek: The Next Generation Blu-ray Audio Issues

MiKE42 wrote: View Post
Hi all!

Well Amazon UK certainly looked after me!
My new set of the corrected Season One arrived
Yesterday via express post from the UK.
( no charge)
(i'm in Australia)

Helpfully, both the outer packaging and
each disc features a little Starfleet insignia,
making it easy to tell this set apart from
the faulty version!

Dunno why Amazon US can't offer the same
service? I have a faulty US set too...

Ahhh well, off to watch some HD TNG!

Cheers!
I am having to chase up play.com in regards to my replacement, got the email saying I will be getting a replacement but no word yet. I called their number and guy I was talking to has emailed head office, will give it a few days to await a reply.
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Old September 4 2012, 11:42 AM   #290
Falcor5
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Anyone on the East Coast of the US get the replacement discs from deluxe yet? I am hoping mine come in the mail today!!
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Old September 4 2012, 01:02 PM   #291
BillJ
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Falcor5 wrote: View Post
Anyone on the East Coast of the US get the replacement discs from deluxe yet? I am hoping mine come in the mail today!!
Northern Kentucky here and I got my replacement discs on Saturday.
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Old September 4 2012, 05:28 PM   #292
Mott the barber
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Falcor5 wrote: View Post
Anyone on the East Coast of the US get the replacement discs from deluxe yet? I am hoping mine come in the mail today!!
Miami and nothing yet...
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Old September 4 2012, 07:11 PM   #293
Brikar99
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

BillJ wrote: View Post
Falcor5 wrote: View Post
Anyone on the East Coast of the US get the replacement discs from deluxe yet? I am hoping mine come in the mail today!!
Northern Kentucky here and I got my replacement discs on Saturday.
I got mine in Boston on Saturday, as well.
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Old September 4 2012, 07:39 PM   #294
NewHorizon
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Brikar99 wrote: View Post
BillJ wrote: View Post
Falcor5 wrote: View Post
Anyone on the East Coast of the US get the replacement discs from deluxe yet? I am hoping mine come in the mail today!!
Northern Kentucky here and I got my replacement discs on Saturday.
I got mine in Boston on Saturday, as well.
Nothing here in Eastern Canada. I called Deluxe 2 days after they started shipping and the girl on the phone said that I wasn't showing up on their system, and that it must have meant my discs had shipped. I said I wasn't really comfortable with that answer, but that didn't seem to inspire her to re-enter my information. I know that they could potentially purge the info once an item is shipped, but there should at least be some trace of the shipment in their system. I generally find if there is no trace of something, then it was likely never there to begin with. Thinking I'll be calling them tonight.
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Old September 4 2012, 09:07 PM   #295
trekker670
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Nothing here in Michigan yet.
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Old September 5 2012, 02:07 PM   #296
Scotty
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Location: The Netherlands, Les Pays Bas, Holland
Re: Star Trek: The Next Generation Blu-ray Audio Issues

For some unknown reason Amazon UK has taken the Blu Ray set off the shelves again.
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Old September 5 2012, 06:32 PM   #297
Timo47
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Scotty wrote: View Post
For some unknown reason Amazon UK has taken the Blu Ray set off the shelves again.
Must have been temporary because I just looked and it's in stock.
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Old September 5 2012, 10:00 PM   #298
Falcor5
Fleet Captain
 
Re: Star Trek: The Next Generation Blu-ray Audio Issues

Brikar99 wrote: View Post
BillJ wrote: View Post
Falcor5 wrote: View Post
Anyone on the East Coast of the US get the replacement discs from deluxe yet? I am hoping mine come in the mail today!!
Northern Kentucky here and I got my replacement discs on Saturday.
I got mine in Boston on Saturday, as well.
Still have not received my replacement discs. If i dont get them in a couple of days I guess I will have to call them and make sure they still have my info.
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Old September 5 2012, 10:26 PM   #299
Pindar
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Yay, I got my new box set today.
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Old September 6 2012, 01:03 AM   #300
trekker670
Fleet Captain
 
Re: Star Trek: The Next Generation Blu-ray Audio Issues

I just had a less than satisfactory phone conversation with Deluxe. I called to inquire about the status of my replacements and she seemed less than interested. She was very soft spoken and yawned a few times during the conversation. The lady didn't even want to look me up in the system. She stated they've just started shipping a week ago and are still processing shipments. She reluctantly looked me up in the system and didn't find me. Her response was the emails are still being processed into the system and that if I don't have them in a month I should "maybe call back then."

I've been pretty understanding with the lack of communication, but her lack of interest and reluctance to help was somewhat irritating. I figure I'll call back in a few days and have them enter me into the system again.

Hopefully this information is useful for some of you that haven't received your replacements when ordered via email.
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