Star Trek: The Next Generation Blu-ray Audio Issues - Page 13

Maxwell Everett · August 19 2012, 02:03 AM

NewHorizon wrote:

Hmmm, so does this all mean that the Amazon rep was just talking out of his butt when he verified that the set was the newly corrected one? I hope I'm not just going to be receiving another copy of the flawed discs on Tuesday.

If it's new, the barcode should be different. And look for a red delta on the spine that the UK press release spoke about... I would think the US one would have that as well.

If there's no visible difference, don't bother opening it. Call them and ask why it's an identical-looking set first.

Trekker4747 · August 19 2012, 02:38 AM

I know that when Universal had a problem with the initial DVD release of Back to the Future the barcode was the same, save for an "R" on the corrected version. I suspect this will be similar either the barcode will be slightly different or totally new. I suspect the former as I assume it's not easy -or cheap- to "register" a new barcode for an item that's effectively the same item as a previously registered one.

NewHorizon · August 19 2012, 01:07 PM

Maxwell Everett wrote:

If it's new, the barcode should be different. And look for a red delta on the spine that the UK press release spoke about... I would think the US one would have that as well.

Yeah, I had heard about that.

If there's no visible difference, don't bother opening it. Call them and ask why it's an identical-looking set first.

I spoke with another rep from Amazon last night and this person, after actually taking the time to look into it, said that it won't be the new set. Why they're still shipping the old one is beyond me...they should be holding off on shipping them until the corrected sets come in. Oh well.

Salinga · August 19 2012, 05:55 PM

In Germany Amazon just send out a message, that you have to send the damaged discs to this address:

Trekworld Marketing GmbH, Borsigstraße 13, 30916 Isernhagen

Then you get the corrected discs back.

Of course this means: If your discs get lost on their way to them - your fault. Buy a new set.

J. Lester · August 19 2012, 09:18 PM

NewHorizon wrote:

Maxwell Everett wrote:

If it's new, the barcode should be different. And look for a red delta on the spine that the UK press release spoke about... I would think the US one would have that as well.

Yeah, I had heard about that.

If there's no visible difference, don't bother opening it. Call them and ask why it's an identical-looking set first.

I spoke with another rep from Amazon last night and this person, after actually taking the time to look into it, said that it won't be the new set. Why they're still shipping the old one is beyond me...they should be holding off on shipping them until the corrected sets come in. Oh well.

I also did an exchange with Amazon.com, expecting to get a corrected set. My package is supposed to arrive Monday, so I'll soon find out. After reading the recent posts here, I'm not too hopeful.

NewHorizon · August 19 2012, 11:27 PM

J. Lester wrote:

I also did an exchange with Amazon.com, expecting to get a corrected set. My package is supposed to arrive Monday, so I'll soon find out. After reading the recent posts here, I'm not too hopeful.

Yeah, it won't be the corrected set, the second rep I spoke to took the time to dig into it and said they do not have access to the corrected sets at this time. Guess we'll both be sending them back and waiting for the new sets to become available.

J. Lester · August 20 2012, 08:19 PM

NewHorizon wrote:

J. Lester wrote:

I also did an exchange with Amazon.com, expecting to get a corrected set. My package is supposed to arrive Monday, so I'll soon find out. After reading the recent posts here, I'm not too hopeful.

Yeah, it won't be the corrected set, the second rep I spoke to took the time to dig into it and said they do not have access to the corrected sets at this time. Guess we'll both be sending them back and waiting for the new sets to become available.

I got the new set this afternoon, and they are the uncorrected versions.

I guess I'll have to put up with these discs until the company handling the disc replacement program gets around to sending out corrected discs.

Harvey · August 20 2012, 08:44 PM

Has anyone who sent an email in received a confirmation of some sort yet after submitting their disc codes?

NewHorizon · August 20 2012, 08:47 PM

J. Lester wrote:

I got the new set this afternoon, and they are the uncorrected versions.

I guess I'll have to put up with these discs until the company handling the disc replacement program gets around to sending out corrected discs.

If you received your discs from Amazon as a 'replacement' then just print off the pre-paid label the emailed you and send the disc set you just received back. When the corrected discs become available, you can submit a request to exchange again.

BillJ · August 20 2012, 09:35 PM

Harvey wrote:

Has anyone who sent an email in received a confirmation of some sort yet after submitting their disc codes?

Nope.

Trekker4747 · August 21 2012, 03:06 AM

Harvey wrote:

Has anyone who sent an email in received a confirmation of some sort yet after submitting their disc codes?

Nope, which is sort of annoying. It would have been nice to get a "The codes are valid. You'll get your discs... sometime."

Captain Fine · August 21 2012, 05:16 AM

I wonder how long it would take to actually produce new discs?

LOKAI of CHERON · August 21 2012, 01:27 PM

Just a quick update for UK patrons. After purchasing the set in-store from HMV, I rang the number listed upthread. I was instructed to return my discs in person next week, by which time replacement stock will allegedly be on the shelves.

Honestly, I am somewhat sceptical on the successful outcome of this action - from both an availability and/or resistant/unwilling employees standpoint. I was clearly told those on the shop floor have been fully briefed however. Hmm, we'll see...

Scotty · August 21 2012, 04:48 PM

Don't know if this has been mentioned before but Skin of Evil has some audio glitches as well. When Yar is transported to sickbay some of the dialogue has an echo. Also my dics freezes at certain points.

LOKAI of CHERON · August 21 2012, 05:29 PM

Scotty wrote:

Also my dics freezes at certain points.

Do you want to rephrase that?!!! In seriousness, no problem with freezing on my disc.

August 19 2012, 02:38 AM	#182
Trekker4747 To boldly go... Location: Kansas City	Re: Star Trek: The Next Generation Blu-ray Audio Issues I know that when Universal had a problem with the initial DVD release of Back to the Future the barcode was the same, save for an "R" on the corrected version. I suspect this will be similar either the barcode will be slightly different or totally new. I suspect the former as I assume it's not easy -or cheap- to "register" a new barcode for an item that's effectively the same item as a previously registered one. __________________ Just because it's futuristic doesn't mean it's practical.

August 19 2012, 05:55 PM	#184
Salinga Captain	Re: Star Trek: The Next Generation Blu-ray Audio Issues In Germany Amazon just send out a message, that you have to send the damaged discs to this address: Trekworld Marketing GmbH, Borsigstraße 13, 30916 Isernhagen Then you get the corrected discs back. Of course this means: If your discs get lost on their way to them - your fault. Buy a new set.

August 20 2012, 08:44 PM	#188
Harvey Admiral	Re: Star Trek: The Next Generation Blu-ray Audio Issues Has anyone who sent an email in received a confirmation of some sort yet after submitting their disc codes? __________________ "What do you hear, Starbuck?" "Nothing but the rain, sir." "Then grab your gun and bring in the cat."

August 21 2012, 05:16 AM	#192
Captain Fine Fleet Captain Location: Toronto, ON	Re: Star Trek: The Next Generation Blu-ray Audio Issues I wonder how long it would take to actually produce new discs? __________________ Formerly known as RegentWorf. But after seven years on this BBS, I went into pine farr and regenerated into Captain Fine.

August 21 2012, 01:27 PM	#193
LOKAI of CHERON Fleet Captain Location: Post-apocalyptic ruins of my once mighty Homeworld.	Re: Star Trek: The Next Generation Blu-ray Audio Issues Just a quick update for UK patrons. After purchasing the set in-store from HMV, I rang the number listed upthread. I was instructed to return my discs in person next week, by which time replacement stock will allegedly be on the shelves. Honestly, I am somewhat sceptical on the successful outcome of this action - from both an availability and/or resistant/unwilling employees standpoint. I was clearly told those on the shop floor have been fully briefed however. Hmm, we'll see... __________________ YOU MONOTONE HUMANS ARE ALL ALIKE... FIRST YOU CONDEMN, THEN ATTACK.

STAR TREK

CSI

ABOUT US

August 21 2012, 04:48 PM	#194
Scotty Rear Admiral Location: The Netherlands, Les Pays Bas, Holland	Re: Star Trek: The Next Generation Blu-ray Audio Issues Don't know if this has been mentioned before but Skin of Evil has some audio glitches as well. When Yar is transported to sickbay some of the dialogue has an echo. Also my dics freezes at certain points. __________________ "No bla bla bla!" - Captain James T. Kirk