Star Trek: The Next Generation Blu-ray Audio Issues - Page 11

NewHorizon · August 16 2012, 06:50 PM

cbspock wrote:

The discs were going to start shipping on the 10th??

-Chris

They said the discs would ship within 5 business days after August 10th. So anywhere between the 10th and the 15th. It's looking like my replacement from Amazon might be shipped tomorrow.

MickJo1701 · August 17 2012, 02:00 AM

Kryten wrote:

MickJo1701 wrote:

I emailed HMV about obtaining the replacement set and they just sent back a generic 'return faulty item' email due to manufacturing fault. Piss poor effort in comparison to Amazon & Play.

Got exactly the same. I won't be sending it back to them for a replacement/refund as the generic reply says to do given they've not stopped selling it on their website despite the recall so they are probably still selling dodgy copies. I won't be using HMV next time! I'll just await for whatever Paramount decide to do for the rest of us.

Only used HMV because it was a tenner cheaper than Amazon, next time I wont be such a penny picker. There's a gulf between them in service quality.

NewHorizon · August 17 2012, 02:15 AM

NewHorizon wrote:

cbspock wrote:

The discs were going to start shipping on the 10th??

-Chris

They said the discs would ship within 5 business days after August 10th. So anywhere between the 10th and the 15th. It's looking like my replacement from Amazon might be shipped tomorrow.

Just checked my Amazon status and the replacement set is in transit. Should have it by Tuesday or Wednesday.

BriGuy · August 17 2012, 04:49 AM

NewHorizon wrote:

cbspock wrote:

The discs were going to start shipping on the 10th??

-Chris

They said the discs would ship within 5 business days after August 10th. So anywhere between the 10th and the 15th. It's looking like my replacement from Amazon might be shipped tomorrow.

Just checked my Amazon status and the replacement set is in transit. Should have it by Tuesday or Wednesday.

You get a complete new set, I get... well, I don't know what I'm getting, they haven't told me. I think just a few discs replaced, I'm not sure.

That's why I'm

Falcor5 · August 17 2012, 12:12 PM

NewHorizon wrote:

cbspock wrote:

The discs were going to start shipping on the 10th??

-Chris

They said the discs would ship within 5 business days after August 10th. So anywhere between the 10th and the 15th. It's looking like my replacement from Amazon might be shipped tomorrow.

Just checked my Amazon status and the replacement set is in transit. Should have it by Tuesday or Wednesday.

Wow so they have already replaced and sent the the full new version of the season 1 sets to retailers like Amazon?? That was extremely fast. Now if only we could get our replacement discs soon!

NewHorizon · August 17 2012, 03:19 PM

Falcor5 wrote:

Wow so they have already replaced and sent the the full new version of the season 1 sets to retailers like Amazon?? That was extremely fast. Now if only we could get our replacement discs soon!

I sure hope it's the corrected set, that's what the customer service rep told me when I spoke to them. I made sure I asked the rep if this would be the corrected set and they assured me that it would be. *fingers crossed*

M · August 17 2012, 06:07 PM

Hm, just received a mail from Amazon.de. They actually want you to send in all defective discs, before sending out the replacements. After hearing how well this is handled in the US, I'm kinda pissed I actually have to take action first. Why don't they just send them to me? This sucks.

BriGuy · August 17 2012, 06:11 PM

I just got off the phone with Deluxe.

I was told replacement discs are now not going out until September.

I had been concerned because I never got confirmation that my email submission to get replacement discs was received or complete.

The guy I talked to was friendly enough, but he could not find my email submission and took my information again.

I was told they have "over 3,000" requests for replacement discs.

Trekker4747 · August 17 2012, 06:11 PM

NCC-1701 wrote:

Hm, just received a mail from Amazon.de. They actually want you to send in all defective discs, before sending out the replacements. After hearing how well this is handled in the US, I'm kinda pissed I actually have to take action first. Why don't they just send them to me? This sucks.

Huh. Thats counter to any experience I've had with Amazon and handling defective items/exchanges. Usually they send you the replacement out right away. Hell, when I had to do an exchange on something I got the replacement the next day before I could even send back the defective item!

Brikar99 · August 17 2012, 07:17 PM

BriGuy wrote:

NewHorizon wrote:

They said the discs would ship within 5 business days after August 10th. So anywhere between the 10th and the 15th. It's looking like my replacement from Amazon might be shipped tomorrow.

Just checked my Amazon status and the replacement set is in transit. Should have it by Tuesday or Wednesday.

You get a complete new set, I get... well, I don't know what I'm getting, they haven't told me. I think just a few discs replaced, I'm not sure.

That's why I'm

Oh, my, god, dude. Seriously, grow up and stop whining. You are gonna have a full, complete working set. Just. Like. Everyone. Else.

BriGuy · August 17 2012, 07:33 PM

Brikar99 wrote:

BriGuy wrote:

NewHorizon wrote:

Just checked my Amazon status and the replacement set is in transit. Should have it by Tuesday or Wednesday.

You get a complete new set, I get... well, I don't know what I'm getting, they haven't told me. I think just a few discs replaced, I'm not sure.

That's why I'm

Oh, my, god, dude. Seriously, grow up and stop whining. You are gonna have a full, complete working set. Just. Like. Everyone. Else.

Whining?

Care to leave personal insults out of the discussion?

trekker670 · August 17 2012, 07:37 PM

It is getting rather out of hand, the majority of you posts lately are to complain about the audio issues and how the replacements are being handled. The problems are being fixed and they're not costing you a single cent so I don't see the problem. It all comes down to who you ordered with how it's being handled and if you'll get a complete new set (handled by the individual retailers) or the individual discs (handled by CBS).

Trekker4747 · August 17 2012, 07:50 PM

Indeed, the mistake was made and inside of a month is being corrected with a free replacement for the defective discs. Whatelse do you want? For CBS to personally come to your door, say they're sorry, and give you a brand-new copy of the season along with an advanced copy of the next season? And, oh, the super-secret plan they have in doing DS9 that's not public yet followed by a blow job?

It's being taken care of.

Cap.T · August 17 2012, 09:01 PM

amazon.de also told me to send my defective discs to a replacement adress. What I don't understand is, that they want Discs 1, 3, 4 and 5. Does anybode know what's wrong on Disc 5?

BriGuy · August 17 2012, 09:08 PM

Trekker4747 wrote:

Indeed, the mistake was made and inside of a month is being corrected with a free replacement for the defective discs. Whatelse do you want? For CBS to personally come to your door, say they're sorry, and give you a brand-new copy of the season along with an advanced copy of the next season? And, oh, the super-secret plan they have in doing DS9 that's not public yet followed by a blow job?

It's being taken care of.

Did you see my post? Now they're saying replacement discs won't be sent out until September.

Plus, to boot, they had no record of my email submission.

What I want is all customers treated equally, and clear communication.

But I guess that is too much to expect. Like civil discourse is too much to expect from you and your ilk.

And yes, I'm getting pissed at the juvenile behavior exhibited by you and a few others, and I am restraining myself. I have not directed insulting comments at others here, YOU have.

August 17 2012, 06:07 PM	#157
M Vice Admiral Location: Zita Johann (1904–1993)	Re: Star Trek: The Next Generation Blu-ray Audio Issues Hm, just received a mail from Amazon.de. They actually want you to send in all defective discs, before sending out the replacements. After hearing how well this is handled in the US, I'm kinda pissed I actually have to take action first. Why don't they just send them to me? This sucks. __________________ Bashir: »Out of all the stories you told me, which ones were true and which ones weren't?« Garak: »My dear doctor, they're all true.« Bashir: »Even the lies?« Garak: »Especially the lies.«

August 17 2012, 06:11 PM	#158
BriGuy Rear Admiral Location: Pittsburgh, PA, USA	Re: Star Trek: The Next Generation Blu-ray Audio Issues I just got off the phone with Deluxe. I was told replacement discs are now not going out until September. I had been concerned because I never got confirmation that my email submission to get replacement discs was received or complete. The guy I talked to was friendly enough, but he could not find my email submission and took my information again. I was told they have "over 3,000" requests for replacement discs.

August 17 2012, 07:37 PM	#162
trekker670 Commander	Re: Star Trek: The Next Generation Blu-ray Audio Issues It is getting rather out of hand, the majority of you posts lately are to complain about the audio issues and how the replacements are being handled. The problems are being fixed and they're not costing you a single cent so I don't see the problem. It all comes down to who you ordered with how it's being handled and if you'll get a complete new set (handled by the individual retailers) or the individual discs (handled by CBS).

August 17 2012, 07:50 PM	#163
Trekker4747 To boldly go... Location: Kansas City	Re: Star Trek: The Next Generation Blu-ray Audio Issues Indeed, the mistake was made and inside of a month is being corrected with a free replacement for the defective discs. Whatelse do you want? For CBS to personally come to your door, say they're sorry, and give you a brand-new copy of the season along with an advanced copy of the next season? And, oh, the super-secret plan they have in doing DS9 that's not public yet followed by a blow job? It's being taken care of. __________________ Just because it's futuristic doesn't mean it's practical.

August 17 2012, 09:01 PM	#164
Cap.T Lieutenant Commander	Re: Star Trek: The Next Generation Blu-ray Audio Issues amazon.de also told me to send my defective discs to a replacement adress. What I don't understand is, that they want Discs 1, 3, 4 and 5. Does anybode know what's wrong on Disc 5?

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