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Go Back   The Trek BBS > Star Trek TV Series > The Next Generation

The Next Generation All Good Things come to an end...but not here.

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Old August 10 2012, 10:38 AM   #91
Kryten
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Ok the UK replacement programme is clearly different to the USA one. I would expect the other large online retailers to be automatically replacing them as well then but I'll just have to keep an eye out for an e-mail from HMV.

Dear Star Trek fan,


Thank you for your enquiry.


The current situation with the replacement program is as follows:-

  • Product purchased from Amazon or Play will be replaced by your retailer. Replacement stock is currently being manufactured and should be available after 23rd August, (exact date to be confirmed). Your retailer will automatically send replacement stock to you as soon as it is available. Faulty stock is being recalled and will need to be returned. You will contacted about the returns process in due course.
  • If you purchased your product elsewhere, please bear with us until further details of your replacement program are confirmed. You will also be supplied with replacement stock, once it becomes available, and will be required to return the faulty stock.

Kind regards

Sony DADC, on behalf of Paramount Home Entertainment UK
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Old August 10 2012, 11:19 AM   #92
Ysmalari
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Location: London
Re: Star Trek: The Next Generation Blu-ray Audio Issues

Just received this email from amazon uk:

Since you ordered this product, the manufacturer has confirmed that they have discovered technical issues with Star Trek: The Next Generation - Season 1 on Blu-ray. There is an anomaly in the English 7.1 DTS Master Audio track, resulting in an undesired playback experience when listening to some episodes in a 7.1 or 5.1 Surround Sound environment. In addition, the manufacturer is taking this opportunity to correct a few minor issues that were found on other episodes.

A corrected version of this product will soon be available and we are working to ensure that you receive a replacement copy of Star Trek: The Next Generation - Season 1 on Blu-ray as soon as possible.

Your complimentary replacement will be dispatched to the same delivery address as that used for your original order.

No action is needed from you and there will be no charge for this replacement.

The replacement will be sent out as soon as new stock of this item is received from our supplier. We'll send you an e-mail to confirm when your replacement has been sent, and you will be able to view the status of this order via Your Account at the top of any page on our website or use the following link:

http://www.amazon.co.uk/youraccount/

Thank you for your patience and we hope to see you again soon.

Warmest regards,

Customer Service Department
Amazon.co.uk



So no word of a date yet but at least I haven't had to contact them to sort it out.
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Old August 10 2012, 11:28 AM   #93
inflatabledalek
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Had the same email as well, it's pretty cool Amazon are making it so simple. After all the hassle replacing the faulty Avengers discs (now there was poor quality control, 5 out of 6 sets- including the complete series one- with some sort of fault. Mostly all different as well) that's a welcome change.
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Old August 10 2012, 02:30 PM   #94
BriGuy
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

This is bullshit. I bought mine at Best Buy, on release day, and I get SCREWED OVER.

Why should those who bought on Amazon get complete replacement sets, when others only get certain discs replaced? They're now talking about fixing other problems - what if those are on discs that are not being replaced.

Of course, I don't even know for sure if I will get replacement discs. I sent in my information, but got no confirmation it was received or acceptable to them.

I sent an email to Best Buy. I should be able to just walk into the store with my defective set and exchange it for a new one once they are available. I doubt that will happen - I recently saw a Best Buy store still selling the defective sets.

I'm get sour over this whole experience. I still can't believe they put so much time, effort and work into this and still managed to screw it up so bad.
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Old August 10 2012, 02:36 PM   #95
inflatabledalek
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

I don't know how it normally works in America generally but what Amazon are doing for this in the UK is fairly unique in my experience. I've not been aware of any set with faulty discs where you just got sent an entire new replacement without asking. Even with the faulty Doctor Who Invisible Enemy release - just a one disc set- I still had to send the disc back by itself and get a replacement without a box (though they did throw in an extra free DVD as well).
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Old August 10 2012, 03:43 PM   #96
Scotty
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Before we heap praise on Amazon and Play, I think we should start by congratulating Paramount UK for this replacement program. Judging by the mail that Kryten received, this is clearly something that Paramount is making possible for customers of Amazon and Play.
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Old August 10 2012, 03:52 PM   #97
Ysmalari
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Location: London
Re: Star Trek: The Next Generation Blu-ray Audio Issues

More likely that Amazon and Play dictated this replacement scheme to CBS/Paramount. Amazon in particular is powerful enough these days that if you piss them off and they then refuse to sell your product it could well cripple your products prospects in the market.

Pure speculation though, I may be completely wrong.
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Old August 10 2012, 04:49 PM   #98
Scotty
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Ysmalari wrote: View Post
More likely that Amazon and Play dictated this replacement scheme to CBS/Paramount. Amazon in particular is powerful enough these days that if you piss them off and they then refuse to sell your product it could well cripple your products prospects in the market.

Pure speculation though, I may be completely wrong.
I doubt it. Amazon US isn't offering complete replacements. Why should they not "dictate" the program to CBS in the states? And, as many other posters mentioned, this kind of replacement scheme doesn't happen very often, certainly not in the UK. It depends on the distributor, in this case Paramount UK.
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Old August 10 2012, 04:53 PM   #99
inflatabledalek
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

I think the easy way of telling who's behind it is if anyone else offers the same thing. If Play (and [insert online retailer of your choice]) also send out full replacements unprompted it's probably a CBS (or whoever distributes them in the UK on their behalf) decision, if it winds up being just Amazon it's likely something they've instigated themselves.

People who've brought from shops are going to be more buggered as they'll have to take them physically back and either get a refund or hope whatever else they have in stock is the fixed discs.
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Old August 10 2012, 04:57 PM   #100
BriGuy
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Location: Pittsburgh, PA, USA
Re: Star Trek: The Next Generation Blu-ray Audio Issues

inflatabledalek wrote: View Post
I think the easy way of telling who's behind it is if anyone else offers the same thing. If Play (and [insert online retailer of your choice]) also send out full replacements unprompted it's probably a CBS (or whoever distributes them in the UK on their behalf) decision, if it winds up being just Amazon it's likely something they've instigated themselves.

People who've brought from shops are going to be more buggered as they'll have to take them physically back and either get a refund or hope whatever else they have in stock is the fixed discs.
If I can walk into Best Buy and exchange my set, I'll be perfectly happy with that. Just don't know if that will be possible.
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Old August 10 2012, 05:31 PM   #101
FelizNavidad
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

BriGuy wrote: View Post
inflatabledalek wrote: View Post
I think the easy way of telling who's behind it is if anyone else offers the same thing. If Play (and [insert online retailer of your choice]) also send out full replacements unprompted it's probably a CBS (or whoever distributes them in the UK on their behalf) decision, if it winds up being just Amazon it's likely something they've instigated themselves.

People who've brought from shops are going to be more buggered as they'll have to take them physically back and either get a refund or hope whatever else they have in stock is the fixed discs.
If I can walk into Best Buy and exchange my set, I'll be perfectly happy with that. Just don't know if that will be possible.
Their return policy is 30 days from when you bought the set. I don't see why you can't exchange it for a new set, but if it's just a few discs, I'll just take the discs. Of course if I find anything on disc 5 (Or any other disc that wasn't part of the replacement program), and I haven't heard any audio complaints on the disc yet, than I might just exchange the whole thing.
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Old August 10 2012, 05:50 PM   #102
MickJo1701
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

I emailed HMV about obtaining the replacement set and they just sent back a generic 'return faulty item' email due to manufacturing fault. Piss poor effort in comparison to Amazon & Play.
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Old August 10 2012, 06:12 PM   #103
davejames
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Location: Sac, Ca
Re: Star Trek: The Next Generation Blu-ray Audio Issues

BriGuy wrote: View Post
This is bullshit. I bought mine at Best Buy, on release day, and I get SCREWED OVER.

Why should those who bought on Amazon get complete replacement sets, when others only get certain discs replaced? They're now talking about fixing other problems - what if those are on discs that are not being replaced.
I don't understand what the big deal is myself. I got mine at Best Buy too, and from what I can tell the rest of the set is pretty much flawless. The only other "issue" that's been found is that (barely noticeable) missing phaser beam in Heart of Glory, and I can easily live with that.

Personally I've been so blown away by the episodes I have seen, that I'm glad I didn't have to wait any longer to see them. And the others will come in the mail later and I'll watch them. Perfectly fine.

Yeah they screwed up, but it was an honest mistake which they're now correcting; no reason for anyone get all bitter and nasty about it.
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Old August 10 2012, 06:34 PM   #104
inflatabledalek
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Yeah, a one off cock up is OK, if unfortunarte. Optimum's release of The Avengers (as in John Steed) takes the biscuit for poor quality control. Out of seven releases (including the "Complete" series set and the solo release of the new bonus disc from it) only one didn't have some sort of problem with it.

Including- but not limited to- scenes being left out (or moved within the episode), authoring faults, the separate release of the extras disc being blank, some discs not playing on some episodes and, best of all, all the colour Emma Peel episodes having an audio fault that made everyone sound like they were on helium.

It was an impressive display really, almost as if there was some sort of bet going on at Optimum over who could get the most mistakes into a set.

And for every single one of those you had to send the afflicted discs off individually to the manufacturer and wait for them to send fixed ones back. I believe Legacy of Death is only avaliable without a picture fault in the complete series set and I don't think the flaw on that set with the extras disc (with a suttery picuture on the new locations documentary) has ever been repaired.
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Old August 10 2012, 07:15 PM   #105
Pindar
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

I have had a hard day slogging through shows at the Edinburgh Fringe and come back to my Amazon replacement email. Yass!
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