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Go Back   The Trek BBS > Star Trek TV Series > The Next Generation

The Next Generation All Good Things come to an end...but not here.

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Old July 31 2012, 08:06 PM   #16
BriGuy
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

I also just got an email in response to the one I had sent yesterday. I'll send the requested information (the SL number specifically) when I get home tonight.

It seems like rather quickly, it won't matter that we pounced on this to buy it. I'd rather wait a little while to get replacement discs than, for instance, pay $20 more at Best Buy.
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Old July 31 2012, 08:36 PM   #17
J. Lester
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

I sent an e-mail yesterday afternoon, but I have not received a reply.
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Old July 31 2012, 10:13 PM   #18
LOKAI of CHERON
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Getting just a little nervous no information is forthcoming for UK patrons.
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Old July 31 2012, 11:37 PM   #19
Maxwell Everett
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

LOKAI of CHERON wrote: View Post
Getting just a little nervous no information is forthcoming for UK patrons.
I feel for you... after all, you appear to have been the first anywhere to have noticed the problem on "Encounter at Farpoint" back on July 23rd. So you certainly deserve to have this resolved as much as anyone here in the states.

Don't worry... I'm sure they're in the process of setting up a replacement program with a fulfillment firm in the UK as we speak -- startrek.com wouldn't have mentioned info was forthcoming if they weren't. And there's plenty of time for them to do so... we're not even going to get our discs for another two weeks.
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Old August 1 2012, 01:45 AM   #20
Doug Otte
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Brikar99 wrote: View Post
I just got an email. It asked me to reply back with my name, address, phone number, and the ID number off the back of the discs - just like what others have posted about the phone call.
I was just thinking of sending an e-mail and proactively including the info they need. As soon as I take out my contacts tonight, I should be able to stick the disc on the end of my nose so I can read the microscopic digits.
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Old August 1 2012, 05:57 AM   #21
Brikar99
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

BriGuy wrote: View Post
I'd rather wait a little while to get replacement discs than, for instance, pay $20 more at Best Buy.
Same here.
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Old August 1 2012, 06:33 AM   #22
Scotty
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

I e-mailed two days ago and still haven't had a reply. If I don't have one by tomorrow, I'll mail again.

BTW, I'm not waiting for a UK replacement program, I'll try to get them from the states.
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Old August 1 2012, 08:55 AM   #23
Pindar
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Well It might work. Someone on Amazon from Ireland says he has contacted the American hotline and is getting replacements. I would rather wait though I think for the UK program.
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Old August 1 2012, 05:48 PM   #24
Patrick O'Brien
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

I just spoke with delux on the phone, the woman was very helpful. She said the discs would be sent out in 5 business days. They need the number on the back of the disc that starts with SL. I will post again once I get them. I am in NYC so it could take awhile
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Old August 1 2012, 09:52 PM   #25
Scotty
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Pindar wrote: View Post
Well It might work. Someone on Amazon from Ireland says he has contacted the American hotline and is getting replacements. I would rather wait though I think for the UK program.
I'm a bit annoyed that they didn't reply to my first mail. Even if I'm not elligble, the least they could do is e-mail me and tell me.
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Old August 2 2012, 12:25 PM   #26
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

dg1379 wrote: View Post
tomswift2002 wrote: View Post
What audio issues are CBS and Paramount talking about? I've only played the first three discs so far, but I haven't heard any issues.
I wasn't having any issues until 11001001 when the audio sounded like everyone talking through a soup can. In fact, that entire disc, disc 4, had bad audio all together. I do not have surround on my system yet so I have been listening to stereo sound. I was surprised by that. Made my call. Very simple process.

I'm just watching the binar episode right now (I've got a 5.1 system that allows me to matrix different environments) and I've been switching between stereo and the different 5.1 matrices (including DTS regular) and I haven't heard any problems.
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Old August 2 2012, 09:14 PM   #27
Scotty
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

tomswift2002 wrote: View Post
dg1379 wrote: View Post
tomswift2002 wrote: View Post
What audio issues are CBS and Paramount talking about? I've only played the first three discs so far, but I haven't heard any issues.
I wasn't having any issues until 11001001 when the audio sounded like everyone talking through a soup can. In fact, that entire disc, disc 4, had bad audio all together. I do not have surround on my system yet so I have been listening to stereo sound. I was surprised by that. Made my call. Very simple process.

I'm just watching the binar episode right now (I've got a 5.1 system that allows me to matrix different environments) and I've been switching between stereo and the different 5.1 matrices (including DTS regular) and I haven't heard any problems.
Unless you've skipped the pilot Encounter at Farpoint, the audio problems are almost impossible to miss. The main problem is that the dialogue from the center channel has been mixed into the front left and front right channel as well (on 7 episodes). So some episodes sound normal, others have have an echo or sound "tinny", or in the case of EaF the dialogue seems to come from the right speaker.
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Old August 2 2012, 09:17 PM   #28
Scotty
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Meanwhile, I've had a reply from Paramount Home Entertainment. Even though I've made it clear I'm from Europe, it doesn't seem to be a problem for them. They've asked for my address and the SL number and they'll send me the replacement discs after the 10th.
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Old August 2 2012, 10:26 PM   #29
Pindar
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Amazon UK have pulled this now they have note up saying item under review.

I have emailed them now, I am disappointed that there has been no UK/European announcement from CBS so far.

Last edited by Pindar; August 3 2012 at 10:57 AM.
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Old August 3 2012, 11:34 AM   #30
picard_2305
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Location: Newtownabbey, Northern Ireland
Re: Star Trek: The Next Generation Blu-ray Audio Issues

Hi there.

Just been following the news on the trek sites in regards to the Disc Replacement programme. I am from the UK and still awaiting word about the European disc replacement announcement.

I emailed the address for the discs enquiring about the UK but all I got was information on how to proceed. Trekcore told me there is something being worked out for European programme. But not sure whether to go ahead and reply to email or hold off for the European announcement.

I have emailed them again to let them know I am from the UK, so far no reply.

I am in no rush but I do want to make sure I get these replacement discs.

What is the best thing to do here?
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