Star Trek: The Next Generation Blu-ray Audio Issues - Page 2

BriGuy · July 31 2012, 08:06 PM

I also just got an email in response to the one I had sent yesterday. I'll send the requested information (the SL number specifically) when I get home tonight.

It seems like rather quickly, it won't matter that we pounced on this to buy it. I'd rather wait a little while to get replacement discs than, for instance, pay $20 more at Best Buy.

J. Lester · July 31 2012, 08:36 PM

I sent an e-mail yesterday afternoon, but I have not received a reply.

LOKAI of CHERON · July 31 2012, 10:13 PM

Getting just a little nervous no information is forthcoming for UK patrons.

Maxwell Everett · July 31 2012, 11:37 PM

LOKAI of CHERON wrote:

Getting just a little nervous no information is forthcoming for UK patrons.

I feel for you... after all, you appear to have been the first anywhere to have noticed the problem on "Encounter at Farpoint" back on July 23rd. So you certainly deserve to have this resolved as much as anyone here in the states.

Don't worry... I'm sure they're in the process of setting up a replacement program with a fulfillment firm in the UK as we speak -- startrek.com wouldn't have mentioned info was forthcoming if they weren't. And there's plenty of time for them to do so... we're not even going to get our discs for another two weeks.

Doug Otte · August 1 2012, 01:45 AM

Brikar99 wrote:

I just got an email. It asked me to reply back with my name, address, phone number, and the ID number off the back of the discs - just like what others have posted about the phone call.

I was just thinking of sending an e-mail and proactively including the info they need. As soon as I take out my contacts tonight, I should be able to stick the disc on the end of my nose so I can read the microscopic digits.

Brikar99 · August 1 2012, 05:57 AM

BriGuy wrote:

I'd rather wait a little while to get replacement discs than, for instance, pay $20 more at Best Buy.

Same here.

Scotty · August 1 2012, 06:33 AM

I e-mailed two days ago and still haven't had a reply. If I don't have one by tomorrow, I'll mail again.

BTW, I'm not waiting for a UK replacement program, I'll try to get them from the states.

Pindar · August 1 2012, 08:55 AM

Well It might work. Someone on Amazon from Ireland says he has contacted the American hotline and is getting replacements. I would rather wait though I think for the UK program.

Patrick O'Brien · August 1 2012, 05:48 PM

I just spoke with delux on the phone, the woman was very helpful. She said the discs would be sent out in 5 business days. They need the number on the back of the disc that starts with SL. I will post again once I get them. I am in NYC so it could take awhile

Scotty · August 1 2012, 09:52 PM

Pindar wrote:

Well It might work. Someone on Amazon from Ireland says he has contacted the American hotline and is getting replacements. I would rather wait though I think for the UK program.

I'm a bit annoyed that they didn't reply to my first mail. Even if I'm not elligble, the least they could do is e-mail me and tell me.

tomswift2002 · August 2 2012, 12:25 PM

dg1379 wrote:

tomswift2002 wrote:

What audio issues are CBS and Paramount talking about? I've only played the first three discs so far, but I haven't heard any issues.

I wasn't having any issues until 11001001 when the audio sounded like everyone talking through a soup can. In fact, that entire disc, disc 4, had bad audio all together. I do not have surround on my system yet so I have been listening to stereo sound. I was surprised by that. Made my call. Very simple process.

I'm just watching the binar episode right now (I've got a 5.1 system that allows me to matrix different environments) and I've been switching between stereo and the different 5.1 matrices (including DTS regular) and I haven't heard any problems.

Scotty · August 2 2012, 09:14 PM

tomswift2002 wrote:

dg1379 wrote:

tomswift2002 wrote:

What audio issues are CBS and Paramount talking about? I've only played the first three discs so far, but I haven't heard any issues.

I wasn't having any issues until 11001001 when the audio sounded like everyone talking through a soup can. In fact, that entire disc, disc 4, had bad audio all together. I do not have surround on my system yet so I have been listening to stereo sound. I was surprised by that. Made my call. Very simple process.

I'm just watching the binar episode right now (I've got a 5.1 system that allows me to matrix different environments) and I've been switching between stereo and the different 5.1 matrices (including DTS regular) and I haven't heard any problems.

Unless you've skipped the pilot Encounter at Farpoint, the audio problems are almost impossible to miss. The main problem is that the dialogue from the center channel has been mixed into the front left and front right channel as well (on 7 episodes). So some episodes sound normal, others have have an echo or sound "tinny", or in the case of EaF the dialogue seems to come from the right speaker.

Scotty · August 2 2012, 09:17 PM

Meanwhile, I've had a reply from Paramount Home Entertainment. Even though I've made it clear I'm from Europe, it doesn't seem to be a problem for them. They've asked for my address and the SL number and they'll send me the replacement discs after the 10th.

Pindar · August 2 2012, 10:26 PM

Amazon UK have pulled this now they have note up saying item under review.

I have emailed them now, I am disappointed that there has been no UK/European announcement from CBS so far.

picard_2305 · August 3 2012, 11:34 AM

Hi there.

Just been following the news on the trek sites in regards to the Disc Replacement programme. I am from the UK and still awaiting word about the European disc replacement announcement.

I emailed the address for the discs enquiring about the UK but all I got was information on how to proceed. Trekcore told me there is something being worked out for European programme. But not sure whether to go ahead and reply to email or hold off for the European announcement.

I have emailed them again to let them know I am from the UK, so far no reply.

I am in no rush but I do want to make sure I get these replacement discs.

What is the best thing to do here?

July 31 2012, 08:06 PM	#16
BriGuy Rear Admiral Location: Pittsburgh, PA, USA	Re: Star Trek: The Next Generation Blu-ray Audio Issues I also just got an email in response to the one I had sent yesterday. I'll send the requested information (the SL number specifically) when I get home tonight. It seems like rather quickly, it won't matter that we pounced on this to buy it. I'd rather wait a little while to get replacement discs than, for instance, pay $20 more at Best Buy.

July 31 2012, 08:36 PM	#17
J. Lester Captain Location: Alabama	Re: Star Trek: The Next Generation Blu-ray Audio Issues I sent an e-mail yesterday afternoon, but I have not received a reply. __________________ "Ee'd pebnista nordor formor purfektunum...." Cloud William, reciting the Preamble to the United States Constitution.

July 31 2012, 10:13 PM	#18
LOKAI of CHERON Fleet Captain Location: Post-apocalyptic ruins of my once mighty Homeworld.	Re: Star Trek: The Next Generation Blu-ray Audio Issues Getting just a little nervous no information is forthcoming for UK patrons. __________________ YOU MONOTONE HUMANS ARE ALL ALIKE... FIRST YOU CONDEMN, THEN ATTACK.

August 1 2012, 06:33 AM	#22
Scotty Rear Admiral Location: The Netherlands, Les Pays Bas, Holland	Re: Star Trek: The Next Generation Blu-ray Audio Issues I e-mailed two days ago and still haven't had a reply. If I don't have one by tomorrow, I'll mail again. BTW, I'm not waiting for a UK replacement program, I'll try to get them from the states. __________________ "No bla bla bla!" - Captain James T. Kirk

August 1 2012, 08:55 AM	#23
Pindar Rear Admiral Location: 76 Totters Lane	Re: Star Trek: The Next Generation Blu-ray Audio Issues Well It might work. Someone on Amazon from Ireland says he has contacted the American hotline and is getting replacements. I would rather wait though I think for the UK program.

STAR TREK

CSI

ABOUT US

August 1 2012, 05:48 PM	#24
Patrick O'Brien Captain Location: Brooklyn NY	Re: Star Trek: The Next Generation Blu-ray Audio Issues I just spoke with delux on the phone, the woman was very helpful. She said the discs would be sent out in 5 business days. They need the number on the back of the disc that starts with SL. I will post again once I get them. I am in NYC so it could take awhile __________________ The bureaucratic mentality is the only constant in the universe. -Dr. McCoy, Star Trek IV: The Voyage Home

August 2 2012, 09:17 PM	#28
Scotty Rear Admiral Location: The Netherlands, Les Pays Bas, Holland	Re: Star Trek: The Next Generation Blu-ray Audio Issues Meanwhile, I've had a reply from Paramount Home Entertainment. Even though I've made it clear I'm from Europe, it doesn't seem to be a problem for them. They've asked for my address and the SL number and they'll send me the replacement discs after the 10th. __________________ "No bla bla bla!" - Captain James T. Kirk

August 2 2012, 10:26 PM	#29
Pindar Rear Admiral Location: 76 Totters Lane	Re: Star Trek: The Next Generation Blu-ray Audio Issues Amazon UK have pulled this now they have note up saying item under review. I have emailed them now, I am disappointed that there has been no UK/European announcement from CBS so far. Last edited by Pindar; August 3 2012 at 10:57 AM.

August 3 2012, 11:34 AM	#30
picard_2305 Lieutenant Junior Grade Location: Newtownabbey, Northern Ireland	Re: Star Trek: The Next Generation Blu-ray Audio Issues Hi there. Just been following the news on the trek sites in regards to the Disc Replacement programme. I am from the UK and still awaiting word about the European disc replacement announcement. I emailed the address for the discs enquiring about the UK but all I got was information on how to proceed. Trekcore told me there is something being worked out for European programme. But not sure whether to go ahead and reply to email or hold off for the European announcement. I have emailed them again to let them know I am from the UK, so far no reply. I am in no rush but I do want to make sure I get these replacement discs. What is the best thing to do here?